Poly Phone VVX 350 Manual

The Poly (formerly Polycom) VVX 350 is a sophisticated business IP phone featuring a color touchscreen, support for up to 12 lines, HD Voice, Bluetooth connectivity, USB port, Gigabit Ethernet, and compatibility with major VoIP platforms. It is designed for professional office environments requiring reliable communication and advanced call management. Below are key sections covering safety, features, installation, configuration, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Advanced Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Color touchscreen display, Handset, Base unit, Ethernet ports, USB port, Headset jack, Bluetooth antenna.

Feature	Description
Color Touchscreen	4.3-inch display for call management and settings
HD Voice	Wideband audio for superior call clarity
Line Support	Up to 12 SIP lines or call appearances
Bluetooth	Connect wireless headsets and devices
USB Port	For expansion modules or charging devices
Gigabit Ethernet	High-speed network connection (10/100/1000 Mbps)
Headset Jack	3.5mm port for wired headset connection
Power over Ethernet (PoE)	Supported (802.3af Class 2)
Conference Capability	Multi-party conferencing with up to 6 participants
Programmable Keys	Customizable soft keys and line keys

Installation

Unpack and inspect contents. Place on stable, flat surface.

Connect to Network: Use Ethernet cable to connect LAN port to your network switch/router.
Connect Power: Use included power adapter or utilize PoE from switch.
Connect Handset: Plug handset cord into dedicated jack on base.
Optional Headset: Plug wired headset into 3.5mm jack or pair Bluetooth headset.

WARNING! Use only approved power adapter. Ensure proper ventilation around the device.

First-Time Setup

Power on the phone; follow on-screen prompts.

Network Configuration: Phone will attempt DHCP. For static IP, configure via web interface.
Provisioning: Enter server details provided by your VoIP service provider.
User Configuration: Input extension number, SIP credentials, and display name.
Test Call: Place a test call to verify audio and network connectivity.

CAUTION! Handle the handset and base with care to avoid damage.

Specifications

Display: 4.3-inch color TFT touchscreen (480 x 272 pixels).
Audio: HD Voice (G.722), G.711, G.729, iLBC codecs.
Network: Dual 10/100/1000 Mbps Ethernet ports with PoE (802.3af).
Connectivity: Bluetooth 3.0, USB 2.0 port, 3.5mm headset jack.
Protocols: SIP, STUN, TRIP, TLS, SRTP.
Power: 48V DC via power adapter or PoE.
Operating Temp: 32°F to 104°F (0°C to 40°C).
Supported Platforms: BroadWorks, Metaswitch, Asterisk, 3CX, and others.

Controls and Settings

Access settings via touchscreen menu or web interface (default IP shown on screen).

Front Panel: Touchscreen, Mute button, Volume rocker, Headset button, Navigation keys.

Basic Settings: Time/Date, Language, Display brightness, Ringtone selection, Audio settings (mic gain, speaker volume).

Advanced Settings (Web UI): SIP configuration, Network settings (VLAN, QoS), Security (admin password), Call features (call forward, DND), Firmware upgrade.

Connecting Devices

Network: Ethernet cable to LAN port. Headset: Wired via 3.5mm jack or Bluetooth pairing.

Turn off phone before connecting wired accessories.
For Bluetooth: Enable in Settings > Bluetooth > Search and pair device.
For USB: Connect compatible expansion module or storage device.
Verify connections in appropriate settings menu.

Tip: Use certified Poly headsets for optimal compatibility and audio quality.

Advanced Features

Supports advanced business telephony features.

Multi-party Conference: During a call, press Conf softkey, dial next participant, press Conf again.
Call Transfer: Press Transfer, dial target number, press Transfer again or hang up for blind transfer.
Call Recording: Initiate via softkey if supported by your service provider.
Busy Lamp Field (BLF): Monitor status of colleagues via programmable keys.
XML Applications: Display custom web content (weather, directories) on screen.
Music on Hold: Configure with supported audio files.

WARNING! Do not disconnect during firmware upgrade. Ensure stable power and network.

Accessibility Features

Hearing Aid Compatibility (HAC): Meets FCC standards. Visual Alerts: Flashing LED for incoming calls. Audio Adjustments: Independent volume control for handset, headset, speaker, and ringer. High-Contrast Display: Option available in settings.

Care & Cleaning

Unplug power before cleaning. Use slightly damp, lint-free cloth. Do not use abrasive cleaners, solvents, or sprays directly on the device.

CAUTION! Keep liquids away from the phone. Avoid extreme temperatures and humidity.

Regulatory Information

FCC Part 15 & 68: Complies with rules for digital devices and telephone equipment. CE Marked: Conforms to European directives. ICES-003: Complies with Canadian standards. Poly trademarks and copyrights apply. For support, visit www.poly.com/support or contact your authorized reseller.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No power	Power source/ cable	Check power adapter connection; try different outlet; verify PoE switch is enabled.
No network connectivity	Cable/DHCP	Check Ethernet cable; restart phone; verify DHCP server is reachable.
No audio	Volume/mute	Check volume levels; ensure mute is off; verify handset is properly connected.
Cannot register to server	Credentials/network	Verify SIP username/password; check server address/port; confirm firewall allows SIP traffic.
Touchscreen unresponsive	Software	Restart phone; perform factory reset if necessary (backup config first).

Reset: Settings > Advanced > Administration > Reset to Factory Defaults.

Service: Contact your system administrator or visit www.poly.com/support.