Poly VOIP Phone Manual

The Poly VOIP Phone is a Voice over IP telephone designed for business and enterprise use, featuring HD voice quality, multiple line support, programmable function keys, Power over Ethernet (PoE) capability, integrated Gigabit Ethernet switch, color display, headset compatibility, and support for major VoIP protocols including SIP. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Advanced Call Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Color LCD display, Handset with HD audio, Programmable keys, Ethernet ports, Headset jack, Volume controls.

Feature	Description
HD Voice	Wideband audio for crystal clear conversations
Power over Ethernet (PoE)	Receives power and data through Ethernet cable
Gigabit Ethernet Switch	Built-in switch for connecting a computer
Programmable Line/Feature Keys	Customizable buttons for lines, speed dial, features
Color Display	Backlit LCD for caller ID, menus, and status
Headset Port	3.5mm jack for wired headset connectivity
Speakerphone	Full-duplex hands-free speaker
Volume Controls	Separate controls for handset, speaker, ringer
Hold Button	Places active call on hold
MUTE	Mutes microphone during calls

Installation

Unpack and inspect contents. Place on stable surface near network outlet.

Connect to network: Plug Ethernet cable from switch/router into LAN port.
Connect computer (optional): Use PC port to connect computer for pass-through.
Connect handset: Plug coiled handset cord into handset jack.
Power the phone: Use PoE from switch or connect AC power adapter if needed.

WARNING! Use only approved power adapter. Ensure cables are not pinched or damaged.

First-Time Setup

Power on phone; follow on-screen prompts.

Network configuration: Phone will obtain IP via DHCP automatically.
Provisioning: Enter server address provided by your VoIP service provider.
Set language: In SETTINGS menu, select preferred language.
Configure time/date: Set manually or sync with network time server.
Register extension: Enter username, password, and server details from provider.

CAUTION! Handle handset cord gently to avoid internal wire damage.

Specifications

Display: 3.5-inch color LCD with backlight.
Audio: HD Voice (wideband), Acoustic Fence technology for noise reduction.
Network: 10/100/1000 Mbps Ethernet, IEEE 802.3af PoE.
Protocols: SIP (Session Initiation Protocol).
Connections: Two Ethernet ports (LAN, PC), handset jack, headset jack, AC power.
Programmable Keys: Up to 12 configurable keys for lines, speed dial, BLF.
Power Source: 48V DC via PoE or external power adapter.
Operating Temp: 32°F to 104°F (0°C to 40°C).

Controls and Settings

Access menu via MENU button. Navigation: 4-way directional pad with OK in center.

Front Buttons: HOLD, MUTE, SPEAKERPHONE, HEADSET, VOLUME UP/DOWN, PROGRAMMABLE KEYS.

Settings Menu: Network (IP configuration), Audio (volume, tone), Display (contrast, timeout), Time/Date, Phone Settings (ringer tones, ring volume). Advanced: Firmware upgrade, Restore defaults, Call Features (call forward, DND).

Connecting Devices

Network: LAN port to switch. Computer: PC port to computer NIC. Headset: 3.5mm plug to headset jack.

Ensure phone is powered off before connecting cables.
Use Cat5e or better Ethernet cables for reliable connection.
For headset use, enable headset mode via HEADSET button.

Tip: Label cables for easy identification during maintenance.

Advanced Call Features

Supports standard and advanced VoIP calling features.

Make call: Lift handset or press SPEAKERPHONE/HEADSET, dial number.
Answer call: Lift handset, press SPEAKERPHONE, or press corresponding line key.
Hold: Press HOLD button during active call.
Transfer: Press TRANSFER, dial target number, announce then complete transfer.
Conference: Create multi-party conference calls via CONFERENCE button.
Call Forward: Enable in call features menu to forward calls to another number.
Do Not Disturb (DND): Activate to silence ringer and send calls to voicemail.
Speed Dial: Assign numbers to programmable keys for one-touch dialing.

WARNING! Do not expose phone to liquids; keep away from heat sources.

Accessibility Features

Visual: Adjustable display contrast, large font option. Audio: Adjustable ringer volume and tone, hearing aid compatible handset. Physical: Tactile key feedback, optional large button overlay.

Care & Cleaning

Unplug from power before cleaning. Use slightly damp, lint-free cloth. Do not use abrasive cleaners or sprays.

CAUTION! Never spray cleaner directly on phone; apply to cloth first.

Regulatory Information

FCC Part 15: Class B digital device; complies with limits for residential use. ICES-003: Complies with Canadian EMI standards. CE Mark: Conforms to European EMC directive. For support, visit www.poly.com/support or contact 1-800-765-9266.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No dial tone	Network/Power	Check Ethernet connection; verify PoE or power adapter is working.
Display blank	Power/Backlight	Check power source; adjust display timeout settings.
Cannot register	Configuration	Verify SIP server settings, username, password with provider.
Poor audio quality	Network/Handset	Check network for packet loss; ensure handset cord is fully inserted.
Keys not responding	Software	Restart phone; check for and install firmware updates.

Reset: Menu > Settings > Advanced > Restore to Factory Defaults.

Service: 1-800-765-9266; www.poly.com/support