Poly Voyager 4310 UC Wireless Headset Manual

The Poly Voyager 4310 UC is a professional-grade wireless headset designed for unified communications, featuring Bluetooth 5.1 connectivity, active noise cancellation (ANC), a noise-canceling microphone with Acoustic Fence technology, up to 24 hours of talk time, multipoint connectivity for two devices, USB-A and USB-C charging/docking options, and compatibility with leading UC platforms. Below are key sections for safety, features, setup, operation, and troubleshooting.

1. Features at a Glance 2. What's in the Box 3. Getting Started 4. Specifications 5. Controls and Indicators 6. Pairing and Connections 7. Using with UC Platforms 8. Advanced Features 9. Care & Maintenance 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Wireless headset with boom microphone, Charging case/Dock, USB-C cable, USB-A adapter, Travel pouch.

FeatureDescription
Wireless ConnectivityBluetooth 5.1 with Class 1 range (up to 30m/98ft)
Active Noise Cancellation (ANC)Reduces ambient noise for focused listening
Noise-Canceling MicrophoneAcoustic Fence technology blocks background noise
Battery LifeUp to 24 hours talk time, 20 days standby
ChargingUSB-C fast charging, charging case/dock support
Multipoint ConnectivitySimultaneously connect to two devices (e.g., laptop and mobile phone)
UC Platform CertifiedOptimized for Microsoft Teams, Zoom, Cisco, and others
On-Head DetectionAutomatically answers/ends calls when worn/removed
Voice AlertsAnnounces connection status and battery level
Comfort DesignLightweight, adjustable headband, memory foam ear cushions

What's in the Box

Unpack and verify all contents are present.

  1. Voyager 4310 UC Wireless Headset
  2. Charging Case / Desk Dock
  3. USB-C to USB-A Charging Cable
  4. USB-A Adapter
  5. Travel Pouch
  6. Quick Start Guide
  7. Safety and Regulatory Leaflets

WARNING! Keep small parts away from children. Inspect for damage before use.

Getting Started

Power on headset; follow pairing instructions.

  1. Charge the headset: Connect USB-C cable to headset and power source. LED indicator turns solid red while charging, off when fully charged.
  2. Power On/Off: Slide power switch to ON position. You will hear a voice prompt.
  3. Pair with device: Enable Bluetooth on your computer or phone, select "Poly Voyager 4310 UC" from discoverable devices list.
  4. Wear the headset: Adjust headband and rotate microphone boom for comfortable fit.

CAUTION! Use only provided or certified charging accessories to avoid damage.

Specifications

Controls and Indicators

Access functions via physical buttons and voice prompts.

Headset Controls: Power switch, Volume up/down, Mute button, Call control button (answer/end), Bluetooth pairing button.

LED Indicators: - Solid Red: Charging. - Solid Green: Fully charged / On. - Flashing Blue: Bluetooth pairing mode. - Flashing Red: Low battery. - Flashing Green/Red: Multipoint connection active.

Voice Prompts: Announce battery level, connection status, mute on/off.

Pairing and Connections

Pair with Bluetooth-enabled devices (computer, smartphone, tablet).

  1. Turn headset on (slide power switch).
  2. Press and hold Bluetooth button until LED flashes blue and you hear "Pairing".
  3. On your device, enable Bluetooth and select "Poly Voyager 4310 UC" from list.
  4. For multipoint: Pair first device, then enter pairing mode again to pair second device.

Tip: Use the Poly Lens app for advanced settings and firmware updates.

Using with UC Platforms

Optimized for unified communications applications.

  1. Ensure headset is connected via Bluetooth or USB dongle (if included).
  2. In your UC application (Teams, Zoom, etc.), set Voyager 4310 UC as default audio device.
  3. Use mute button to mute/unmute during calls.
  4. Adjust volume directly on headset or within application.
  5. Use call control button to answer/end calls, redial last number (press twice).

WARNING! Keep firmware updated via Poly Lens for best compatibility.

Advanced Features

Active Noise Cancellation: Toggle ANC on/off via Poly Lens app or button combination (press Volume + and - simultaneously). On-Head Detection: Automatically answers call when put on, ends/places on hold when removed (configurable in app). Voice Alerts: Hear battery level and connection status. Find My Headset: Use Poly Lens to locate headset via last known Bluetooth connection.

Care & Maintenance

Unplug charging cable before cleaning. Use dry, soft cloth to clean headset and ear cushions. Do not use liquids or aerosols.

CAUTION! Do not expose to extreme temperatures or moisture. Store in travel pouch when not in use.

Regulatory Information

FCC Part 15: Class B digital device; complies with interference limits. ICES-003: Complies with Canadian standards. Bluetooth SIG: Qualified Bluetooth device. This device complies with Part 15 of FCC Rules. For support, visit www.poly.com/support or contact 1-800-765-9266.

Troubleshooting

SymptomPossible CauseCorrective Action
Headset won't power onBattery depletedCharge headset for at least 30 minutes using provided USB-C cable.
Cannot pair with deviceBluetooth not enabled/out of rangeEnable Bluetooth on device; ensure headset is in pairing mode (flashing blue); move within 3 ft for initial pairing.
No audio during callVolume low/wrong audio device selectedIncrease volume on headset; set Voyager 4310 UC as default audio device in OS/application.
Microphone not workingMuted/wrong input deviceCheck mute button LED (red means muted); select headset as input device in settings.
Poor call qualityInterference/low batteryMove away from other wireless devices; ensure battery is adequately charged.
Headset disconnectsOut of range/low batteryStay within 30m of connected device; charge headset.

Reset: Press and hold Volume + and Call button for 10 seconds to factory reset.

Service: 1-800-765-9266; www.poly.com/support

Poly Voyager 4310 UC Wireless Headset Manual © - All Rights Reserved 2025