Poly VVX 150 Manual

The Poly VVX 150 is a versatile business IP phone designed for small to medium-sized businesses, featuring a high-resolution color display, support for multiple lines, HD voice quality, Power over Ethernet (PoE), and integration with various IP telephony platforms. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

Features at a Glance

Key components: Color LCD display, Handset, Ethernet ports, Headset jack, Volume controls, Programmable keys.

Feature	Description
Color Display	High-resolution screen for call information and menus
HD Voice	Wideband audio for crystal-clear conversations
Power over Ethernet (PoE)	Receives power and data through a single Ethernet cable
Dual Ethernet Ports	For connecting to network and a downstream device (e.g., PC)
Headset Jack	For hands-free communication with compatible headset
Programmable Line Keys	Customizable buttons for speed dial, line appearances, or features
Volume Controls	Separate controls for handset, speaker, and ringer
MUTE	Mutes the microphone during a call
HOLD	Places an active call on hold
CONFERENCE	Allows merging multiple calls into a conference

Installation

Unpack and inspect contents. Place on stable surface near a network outlet.

1. Connect to Network: Plug an Ethernet cable from your network switch/router into the LAN port on the phone.
2. Connect to Computer (Optional): Plug a second Ethernet cable from the PC port on the phone to your computer.
3. Connect Handset: Plug the handset cable into the dedicated jack on the phone.
4. Connect Headset (Optional): Plug a compatible headset into the headset jack.
5. Apply Power: Use the provided power adapter OR ensure your network switch provides PoE.

WARNING! Use only the provided or approved power adapter. Ensure cables are securely connected.

First-Time Setup

Power on the phone; it will attempt to boot and register with your IP telephony system.

1. Network Configuration: The phone may obtain an IP address automatically via DHCP. Check the screen for the IP address.
2. Provisioning: Enter the provisioning server URL provided by your administrator in the phone's web interface or settings menu.
3. Set Language: In the Settings menu, select your preferred language (default is ENGLISH).
4. Configure Time/Date: Set the correct time zone and date format.
5. Test Call: Make a test call to verify audio quality and registration.

CAUTION! Do not disconnect power during firmware updates.

Specifications

• Display: High-resolution color LCD.
• Audio: HD Voice (wideband), Acoustic Clarity Technology.
• Network: 10/100/1000 Mbps Ethernet, IEEE 802.3af PoE.
• Ports: 2x Ethernet (LAN, PC), Handset, Headset, USB (for future expansion).
• Protocols: SIP, RTP, SRTP, TLS.
• Supported Codecs: G.711, G.722, G.729, Opus.
• Power Source: 100-240V AC, 50/60Hz via adapter OR PoE (Class 2).
• Operating Temp: 32°F to 104°F (0°C to 40°C).

Controls and Settings

Access menus via the navigation button and soft keys below the display. Front Buttons: MUTE, HOLD, VOLUME UP/DOWN, NAVIGATION CLUSTER.

Soft Keys: Context-sensitive buttons for call functions (Answer, Transfer, Conference, etc.).

Settings Menu: Navigate to configure Network, Audio (ringer, handset, headset volume), Display (contrast, backlight), Time/Date, and Phone Status. Web Interface: Access via the phone's IP address for advanced configuration (admin credentials required).

Connecting Devices

Network: LAN port to switch. PC: PC port to computer. Handset/Headset: Dedicated jacks.

1. Ensure the phone is powered off before making connections.
2. Match cables to correct ports (Ethernet, RJ9 handset, 3.5mm headset).
3. For PoE, verify your network switch is 802.3af compliant.

Tip: Use quality CAT5e or higher Ethernet cables for best performance.

Using Phone Features

Supports basic and advanced telephony features.

1. Make a Call: Lift handset or press Speaker, dial number, or use a speed dial key.
2. Answer a Call: Press the flashing line key, ANSWER soft key, or lift handset.
3. Hold: Press HOLD button during a call.
4. Transfer: Press TRANSFER soft key, dial target number, press TRANSFER again.
5. Conference: During a call, press CONFERENCE soft key, dial second party, press CONFERENCE again to merge.
6. Voicemail: Press the Messages key or dial your voicemail access number.
7. Call History: Press the Directory key to view missed, received, and placed calls.
8. Speed Dial: Program frequently dialed numbers to programmable keys.

WARNING! Do not use excessive force on buttons or keys.

Accessibility Features

Visual Alerts: Flashing LED for incoming calls. Audio: Adjustable ringer volume and tone. Hearing Aid Compatible (HAC): Handset is HAC rated. Large Font: Option to increase text size on display.

Care & Cleaning

Unplug power before cleaning. Use a soft, slightly damp cloth. Do not use abrasive cleaners, solvents, or sprays directly on the phone.

CAUTION! Keep liquids away from the device. Do not open the casing.

Regulatory Information

FCC Part 15: Class B digital device; complies with interference limits for residential use. ICES-003: Complies with Canadian EMI standards. This device complies with Part 68 of the FCC rules. Ringer equivalence number (REN): 0.1B. For regulatory notices and compliance information, visit www.poly.com/compliance. Copyright © Poly. All rights reserved. For support, visit support.poly.com or contact your system administrator.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No power/display	Power source/connection	Check power adapter connection; try a different outlet; verify PoE switch is enabled.
No network connection	Cable/DHCP	Check Ethernet cable; ensure LAN port link light is on; verify DHCP server is reachable.
Cannot register	Provisioning/credentials	Verify SIP server address and user credentials; check network firewall settings.
No audio on calls	Volume/mute/headset	Adjust handset/speaker volume; check MUTE status; ensure headset is properly connected/disabled.
Poor audio quality	Network/Codec	Check network for packet loss/jitter; verify codec negotiation with server.
Keys not responding	Software/Firmware	Restart the phone; check for and install the latest firmware.

Reset: Press and hold the # key during boot for factory reset (erases all settings).

Service: support.poly.com; contact your system administrator or reseller.