Poly VVX 230 Manual

The Poly VVX 230 is a versatile business IP phone designed for small to medium-sized businesses, featuring a 3.5-inch color display, support for up to 12 lines, HD voice quality, Power over Ethernet (PoE), multiple connectivity options including Gigabit Ethernet, USB, and headset ports, and integration with various IP telephony platforms. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

Features at a Glance

Key components: 3.5-inch color LCD display, handset with HD voice, Ethernet ports, USB port, headset jack, programmable line/feature keys.

Feature	Description
Display	3.5-inch color LCD with adjustable backlight
Lines/Extensions	Supports up to 12 lines/voicemail boxes
HD Voice	Wideband audio for crystal-clear calls
Power over Ethernet (PoE)	IEEE 802.3af compliant for single-cable power and data
Gigabit Ethernet	10/100/1000 Mbps network interface
USB Port	For connecting USB accessories or Wi-Fi adapter
Headset Jack	3.5mm port for wired headset connection
Programmable Keys	12 line/feature keys for speed dial, call functions
Speakerphone	Full-duplex speakerphone with acoustic echo cancellation
Network Protocols	SIP, RTP, SRTP, TLS, IPv4/IPv6

Installation

Unpack and inspect contents. Place on stable surface.

1. Connect to network: Use Ethernet cable to connect LAN port to network switch/router.
2. Power the phone: Use PoE from switch or connect included power adapter to DC port.
3. Connect handset: Plug handset cable into dedicated port.
4. Optional connections: Connect headset to headset jack; USB device to USB port.

WARNING! Use only approved power adapter. Ensure proper ventilation around device.

First-Time Setup

Power on phone; follow on-screen prompts.

1. Network configuration: Phone will attempt DHCP; for static IP, configure via web interface.
2. Provisioning: Enter server details provided by your service provider (SIP server, credentials).
3. Set language: In Settings menu, select preferred language (default ENGLISH).
4. Configure time/date: Set manually or sync with NTP server.
5. Test call: Make a test call to verify audio quality and connectivity.

CAUTION! Handle handset and cables gently to avoid damage.

Specifications

• Display: 3.5-inch TFT color LCD, 320 x 240 pixels.
• Audio: HD voice wideband (G.722), narrowband codecs (G.711, G.729).
• Network: Dual 10/100/1000 Mbps Ethernet ports with PoE (802.3af).
• Connectivity: USB 2.0 port, 3.5mm headset jack, handset port.
• Programmable Keys: 12 physical keys with LED indicators.
• Power: PoE (802.3af) or 5V DC power adapter.
• Protocols: SIP over UDP/TCP, TLS, SRTP, IPv4/IPv6.
• Operating Temp: 32°F to 104°F (0°C to 40°C).
• Dimensions: 8.3 x 9.8 x 6.3 inches (210 x 250 x 160 mm).

Controls and Settings

Access menu via dedicated MENU button or touchscreen. Front Panel: LCD display, navigation pad, soft keys, handset, speakerphone.

Key Functions: HOLD, TRANSFER, CONFERENCE, VOLUME, MUTE, HEADSET, SPEAKERPHONE, MESSAGE.

Settings via Web Interface (IP address access): Network configuration (DHCP/static), SIP account setup, audio settings (ringer volume, codec priority), time/date, firmware upgrade. Phone Menu: User preferences (display contrast, ringtone selection), call features (call forward, DND), directory management.

Connecting Devices

Network: Ethernet cable to LAN port. Headset: 3.5mm plug to headset jack. USB: For Wi-Fi adapter or USB headset.

1. Turn off phone before connecting accessories.
2. Match cables to correct ports (Ethernet to LAN, headset to headset jack).
3. Power on phone; verify accessory detection in settings.

Tip: Use quality Cat5e or higher Ethernet cable for Gigabit performance.

Advanced Features

Supports advanced call handling and productivity features.

1. Call Management: Hold, transfer, conference, park.
2. Voicemail: Visual voicemail indicator; access via MESSAGE key.
3. Directory: Local and corporate directory search; LDAP sync.
4. Speed Dial: Assign numbers to programmable keys.
5. Call Forwarding: Enable/disable via phone menu or web interface.
6. Do Not Disturb (DND): Silence calls with customizable settings.
7. Bluetooth (optional): Pair with mobile phone via USB Bluetooth adapter.
8. Firmware Upgrade: Upload via web interface or auto-provisioning server.

WARNING! Backup configuration before firmware upgrade. Do not power off during update.

Accessibility Features

Visual Alerts: Flashing LED for incoming calls. Audio Adjustments: Independent volume control for ringer, handset, speakerphone. High-Contrast Display: Adjust display settings for better visibility. TTY Support: Compatible with teletype devices when configured.

Care & Cleaning

Unplug power before cleaning. Use slightly damp, lint-free cloth; avoid liquids directly on device.

CAUTION! Do not use abrasive cleaners or solvents. Keep ports free of dust and debris.

Regulatory Information

FCC Part 15: Class B digital device; complies with interference limits for residential use. ICES-003: Complies with Canadian EMI standards. CE Mark: Meets EU essential requirements. RoHS: Compliant with Restriction of Hazardous Substances directive. For support, visit www.poly.com or contact your authorized Poly reseller.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No power	Power source/cable	Check PoE switch or power adapter; ensure Ethernet cable seated properly.
No network connectivity	Network settings/cable	Verify DHCP/static IP; test cable; restart phone and switch.
No audio on calls	Volume/mute/codec	Adjust volume; disable mute; check audio codec compatibility.
Display blank	Backlight/power	Adjust display brightness in settings; check power connection.
Cannot register to server	SIP credentials/network	Verify username/password/server address; check firewall settings.

Reset: Press and hold # key during boot for factory reset (erases all settings).

Service: Contact Poly support or authorized service center; www.poly.com/support