Poly VVX 250 User Manual

The Poly VVX 250 is a versatile business IP phone featuring a high-resolution color display, support for multiple lines, HD Voice, Power over Ethernet (PoE), USB connectivity, and integration with leading unified communications platforms. It offers intuitive navigation, customizable keys, and robust security features. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

Features at a Glance

Key components: Color LCD display, Handset, Speakerphone, Ethernet ports, USB port, Programmable keys, Volume controls, Navigation cluster.

Installation

Unpack and inspect contents. Place on a stable, flat surface.

1. Connect to Network: Plug an Ethernet cable from your network switch/router into the LAN/PoE port on the phone.
2. Connect a PC (Optional): Plug a second Ethernet cable from the PC port on the phone to your computer.
3. Connect Handset: Plug the coiled handset cord into the dedicated jack on the phone.
4. Power the Phone: Use the provided power adapter OR ensure your network switch provides PoE. The phone will boot up.

WARNING! Use only the provided or approved power adapter. Ensure cables are securely connected to avoid damage.

First-Time Setup

Power on the phone; follow on-screen prompts and configuration from your system administrator.

1. Network Registration: The phone will attempt to contact the provisioning server (e.g., UC platform).
2. Set Language: Press the 'Settings' key, navigate to User Preferences > Language, and select your preferred language.
3. Configure Time & Date: Settings will typically sync from the network. Verify in Settings > Preferences > Time and Date.
4. Set Up Accounts: Your administrator will provision your extension(s). Lines will appear on the screen once registered.
5. Adjust Audio: Use the volume keys during a call to set handset/speaker levels to your preference.

CAUTION! Do not attempt to disassemble the phone. Refer configuration to your IT administrator.

Specifications

• Display: High-resolution color graphical LCD.
• Audio: HD Voice (wideband), Acoustic Fence technology for noise suppression.
• Network: Dual 10/100/1000 Mbps Ethernet ports with PoE (802.3af).
• Connectivity: USB 2.0 port, 3.5mm headset jack.
• Protocols: SIP (Session Initiation Protocol).
• Supported Platforms: Compatible with leading UC platforms and SIP call servers.
• Programmable Keys: Multiple configurable keys for lines, presence, speed dials.
• Power Source: 100-240V AC via adapter or 802.3af PoE.
• Operating Temp: 32°F to 104°F (0°C to 40°C).

Controls and Settings

Access menus via the 'Settings' key or the navigation cluster. Front Panel: Handset, Speakerphone key, Mute key, Headset key, Volume keys, Navigation pad, Programmable keys.

Key Functions: HOLD, TRANSFER, CONFERENCE, REDIAL, MESSAGE, SETTINGS, HEADSET, SPEAKER, MUTE.

Settings Menu: User Preferences (Language, Time), Audio Settings (Volume, Tone), Network Configuration (view IP, status), Phone Status (model, firmware). Programmable Keys: Configure via web interface or UC platform for line appearances, speed dials, BLF (Busy Lamp Field).

Connecting Devices

Network: LAN/PoE port to switch. PC: PC port to computer NIC. Headset: 3.5mm jack. USB: For approved accessories.

1. Ensure the phone is unplugged before making connections.
2. Match cables to correct ports (Ethernet to LAN, handset to its specific jack).
3. For PoE, verify your network switch supports 802.3af. Otherwise, use the power adapter.

Tip: Use high-quality CAT5e or CAT6 cables for optimal network performance.

Using Phone Features

Supports basic and advanced telephony features.

1. Make a Call: Lift handset or press SPEAKER/HEADSET, dial number, or press a programmed line key.
2. Answer a Call: Lift handset, press SPEAKER, or press the flashing line key.
3. Hold: Press HOLD key during a call. Press the held line key to resume.
4. Transfer: Press TRANSFER, dial the transfer-to number, announce the call (optional), press TRANSFER again to complete.
5. Conference: During first call, press CONFERENCE, dial second party, press CONFERENCE again to merge.
6. Voicemail: Press MESSAGE key or dial your voicemail access number.
7. Adjust Volume: Use Volume Up/Down keys during a call (for handset/speaker) or while idle (for ringer).
8. Mute: Press MUTE key to mute your microphone. Press again to unmute.

WARNING! Do not use liquid or aerosol cleaners on the phone. Keep liquids away from the device.

Accessibility Features

Visual Alerts: Flashing LED for missed calls/messages. Audio: Adjustable ringer volume and tone profiles. Display: Adjustable screen contrast and backlight timeout.

Care & Cleaning

Disconnect power before cleaning. Use a soft, dry, lint-free cloth. For stubborn marks, slightly dampen the cloth with water only. Do not use solvents.

CAUTION! Never spray liquids directly onto the phone. Avoid abrasive cleaners.

Regulatory Information

FCC Part 15: Class A digital device; complies with limits for business environments. ICES-003: Complies with Canadian EMI standards. CE Marked: Conforms to European EMC and safety directives. For support, visit www.poly.com/support or contact your system administrator. Poly and the propeller design are trademarks of Poly.

Troubleshooting

Reset: For factory reset (erases all settings), consult administrator or see advanced documentation.

Service: Contact your system administrator or visit www.poly.com/support.