Poly VVX 350 Business IP Phone Manual

The Poly VVX 350 is a versatile business IP phone designed for professional environments, featuring a high-resolution color display, support for up to 12 lines, HD voice quality, Power over Ethernet (PoE), USB connectivity, and integration with leading VoIP platforms. Below are key sections covering features, installation, configuration, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Advanced Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: High-resolution color display, 12 programmable line keys, integrated Gigabit Ethernet switch, headset port, USB port, and support for multiple codecs.

Feature	Description
Display	3.5-inch color LCD with 320 x 240 resolution
Lines	Supports up to 12 SIP lines
Audio	HD Voice with wideband audio support
Network	Dual Gigabit Ethernet ports with PoE (802.3af)
Connectivity	USB port for headset or Bluetooth adapter
Headset Port	3.5mm jack for wired headset connection
Codecs	G.711, G.722, G.729, Opus
Power	PoE or external power adapter (optional)
Firmware	Field-upgradable via web interface or TFTP
Mounting	Desk stand and wall mount options

Installation

Unpack and inspect contents. Place on stable surface or mount on wall.

Connect to network: Use Ethernet cable to connect LAN port to switch/router.
Connect PC (optional): Use second Ethernet port to daisy-chain computer.
Connect headset: Plug into 3.5mm headset jack or USB port.
Power on: Use PoE from switch or connect external power adapter.

WARNING! Use only approved power sources. Ensure proper ventilation around device.

First-Time Setup

Power on phone; follow on-screen prompts.

Network configuration: Obtain IP via DHCP or configure manually.
Server configuration: Enter SIP server address provided by IT administrator.
Account setup: Input username, password, and authentication details.
Test call: Place test call to verify configuration.

CAUTION! Secure login credentials. Contact system administrator for server settings.

Specifications

Display: 3.5-inch color LCD, 320 x 240 pixels.
Lines: Up to 12 SIP lines.
Audio: HD Voice, wideband audio, built-in speakerphone.
Network: Dual 10/100/1000 Mbps Ethernet ports, PoE 802.3af.
Ports: USB 2.0, 3.5mm headset jack, external power jack.
Protocols: SIP, STUN, TR-069, LLDP-MED.
Power: PoE or 5V DC external adapter.
Operating Temp: 0°C to 40°C (32°F to 104°F).

Controls and Settings

Access settings via phone menu or web interface. Front Panel: Line keys, navigation cluster, volume controls, speakerphone button.

Menu Navigation: Use arrow keys to browse options, OK to select, Back to return.

Basic Settings: Time/date, language, ringtones, display contrast. Network: IP configuration, VLAN, QoS. Account: SIP settings, registration, call forwarding. Audio: Volume levels, headset settings, mute. Advanced: Firmware upgrade, factory reset, security settings.

Connecting Devices

Network: Ethernet cable to LAN port. Headset: 3.5mm jack or USB. PC: Second Ethernet port for pass-through.

Turn off phone before connecting external devices.
Match cables to appropriate ports.
Configure device settings in phone menu if required.

Tip: Use certified headsets for optimal audio quality and compatibility.

Advanced Features

Supports call forwarding, conferencing, call recording, and integration with UC platforms.

Call Handling: Hold, transfer, park, pick up.
Conference: Set up multi-party calls via conference bridge.
Call Recording: Initiate recording via programmable key (if supported by server).
BLF: Busy Lamp Field to monitor colleague status.
XML Applications: Support for custom XML applications and directories.
Headset Integration: USB and Bluetooth headset support.

WARNING! Advanced features may require server-side configuration.

Accessibility Features

Visual: Adjustable display contrast, large font option. Audio: Adjustable ringer volume, distinct ring patterns, hearing aid compatible. Physical: Tactile key feedback, headset compatibility.

Care & Cleaning

Unplug before cleaning. Use slightly damp cloth; avoid liquids entering ports.

CAUTION! Do not use abrasive cleaners or solvents. Keep away from excessive dust and moisture.

Regulatory Information

FCC Part 15: Class B digital device; complies with interference limits for commercial use. CE, RCM, ICES-003 compliant. Copyright © Poly. For support, visit www.poly.com/support or contact authorized service provider.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No power	Power source/cable	Check PoE switch or power adapter; verify cable connection.
No network connectivity	Network settings/cable	Verify Ethernet cable; check IP configuration; restart phone.
No audio	Volume/mute/headset	Adjust volume; check mute status; verify headset connection.
Cannot register	Account settings/server	Verify SIP credentials; check server address; contact administrator.
Display issues	Settings/power	Adjust contrast; restart phone; check for firmware updates.

Reset: Press and hold # key during boot for factory reset (erases all settings).

Service: Contact Poly support or authorized service center.