Poly VVX 350 Manual

The Poly VVX 350 is a versatile business IP phone designed for professional environments, featuring a high-resolution color display, support for multiple lines, HD voice quality, Power over Ethernet (PoE), USB connectivity, and integration with leading unified communications platforms. Below are key sections for overview, installation, configuration, features, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Advanced Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Color LCD display, Handset, Ethernet ports (LAN/PoE), USB port, Headset jack, Programmable keys.

FeatureDescription
DisplayHigh-resolution color LCD with adjustable backlight
AudioHD Voice for superior sound quality
NetworkDual Ethernet ports with PoE support
USB PortFor connecting accessories or Bluetooth adapter
Headset JackStandard 3.5mm jack for wired headsets
Programmable KeysCustomizable for speed dial, line appearances, or features
SpeakerphoneFull-duplex for hands-free conversations
PowerPoE (802.3af) or optional AC adapter
ProtocolsSIP, RTP, SRTP, TLS
FirmwareField-upgradable via web interface

Installation

Unpack and inspect contents. Place on stable surface.

  1. Connect to Network: Use Ethernet cable to connect LAN port to switch/router. Use PoE or AC adapter for power.
  2. Connect Handset: Plug handset cord into dedicated jack.
  3. Optional Headset: Plug into 3.5mm headset jack.
  4. Optional USB Device: Connect USB accessory to USB port.
  5. Power On: Phone will boot and obtain network configuration.

WARNING! Use only approved power sources. Ensure cables are securely connected.

First-Time Setup

Power on phone; follow on-screen prompts or configure via web interface.

  1. Network Configuration: Obtain IP address automatically via DHCP or set manually.
  2. Provisioning: Enter SIP server address, username, password, and domain provided by your service provider.
  3. Time/Date: Set automatically via NTP or manually.
  4. Language: Select preferred language in settings menu.
  5. Test Call: Place a test call to verify audio and registration.

CAUTION! Handle with care; avoid exposure to liquids and extreme temperatures.

Specifications

Controls and Settings

Access settings via phone menu or web browser interface. Front Panel: LCD, Navigation keys, Soft keys, Handset, Speakerphone.

Key Functions: NAVIGATION (up/down/left/right), OK, BACK, HOME, VOLUME, MUTE, HEADSET, SPEAKERPHONE.

Phone Menu: Settings, Call History, Directory, Features. Web Interface: Network, SIP, Audio, Time, Security, Firmware. Audio Settings: Volume (handset, speaker, ringer), Tone settings, Noise reduction. Display: Backlight, Contrast, Screensaver, Language.

Connecting Devices

Network: Ethernet cable to LAN port. Headset: 3.5mm jack. USB: For expansion modules or Bluetooth.

  1. Turn off phone before connecting accessories.
  2. Match cables to correct ports (e.g., Ethernet to LAN).
  3. Configure connected devices in phone settings if required.

Tip: Use high-quality Ethernet cables for optimal network performance.

Advanced Features

Supports advanced UC features for business communication.

  1. Multiple Lines: Handle multiple calls simultaneously.
  2. Call Forwarding: Forward calls based on rules (always, busy, no answer).
  3. Conference Calling: Set up multi-party conferences.
  4. Call Recording: Initiate recording via programmable key (service dependent).
  5. Bluetooth: Connect wireless headset via USB adapter.
  6. XML Applications: Display custom information via XML.
  7. Directory: Access local and corporate directories.
  8. Park/Unpark Calls: Park calls for retrieval from another phone.

WARNING! Configure advanced features per your administrator's guidelines.

Accessibility Features

Visual Alerts: Flashing LED for incoming calls. Audio Adjustments: Independent volume controls for ringer, handset, speaker. TTY Support: Compatible with teletype devices. Large Font: Option for larger on-screen text.

Care & Cleaning

Unplug from power before cleaning. Use slightly damp, lint-free cloth. Do not use abrasive cleaners or solvents.

CAUTION! Never spray liquids directly on the phone. Keep away from heat sources.

Regulatory Information

FCC Part 15: Class B digital device; complies with interference limits for commercial environments. Copyright © Poly. All trademarks are property of their respective owners. For support, visit www.poly.com/support or contact your authorized reseller.

Troubleshooting

SymptomPossible CauseCorrective Action
No powerPower source/cableCheck PoE switch or AC adapter; ensure cable is connected securely.
No network connectionCable/DHCPCheck Ethernet cable; verify DHCP server is reachable; check VLAN settings.
No audioVolume/muteAdjust volume; check mute status; verify handset/headset connection.
Cannot registerSIP credentials/networkVerify username, password, and server address; check firewall settings.
Poor call qualityNetwork/QoSCheck network bandwidth; enable QoS on router; update firmware.

Reset: Press and hold # key during boot for factory reset (erases all settings).

Service: www.poly.com/support; contact your system administrator.

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