Poly VVX 350 Phone Manual

The Poly VVX 350 is a feature-rich business IP phone designed for professional VoIP communications. It offers high-definition voice, a color display, multiple line appearances, support for various call features, Power over Ethernet (PoE), and integration with leading IP PBX platforms. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Making and Managing Calls 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Color LCD display, Handset, Speakerphone, Navigation keys, Programmable feature keys, Ethernet ports.

Feature	Description
Color Display	Backlit LCD for call information and menus
HD Voice	Wideband audio for superior sound quality
Dual Ethernet Ports	10/100 Mbps with integrated PoE support
Programmable Keys	Configurable for line appearances, speed dials, or features
Speakerphone	Full-duplex for hands-free conversations
Headset Port	3.5mm jack for wired headset connectivity
Power Adapter Port	For optional external power (if PoE not used)
Volume Controls	Dedicated keys for handset, speaker, and ringer
MUTE	Mutes the microphone
POWER	Indicates power and network status

Installation

Unpack and inspect contents. Place on stable desk surface.

Connect to Network: Plug Ethernet cable from your network switch/router into the LAN port.
Connect a Computer (Optional): Plug a PC into the PC Ethernet port.
Connect Handset: Plug the handset cord into the dedicated jack.
Apply Power: Use Power over Ethernet (PoE) or connect the optional power adapter.

WARNING! Use only the provided or approved power adapter. Ensure cables are routed to avoid tripping hazards.

First-Time Setup

Power on the phone; it will attempt to boot and obtain network configuration.

Obtain IP Address: Phone will request an IP via DHCP by default. Check the screen or settings menu for the assigned IP.
Configure Server: Enter your PBX server address via the web configuration interface or phone menu.
Register Extension: Enter extension number and authentication credentials provided by your administrator.
Test Call: Make a test call to verify audio and registration.

CAUTION! Do not place the phone in areas with excessive heat, moisture, or dust.

Specifications

Display: 3.5-inch color graphical LCD.
Audio: HD Voice (wideband), G.722 codec support.
Network: Dual 10/100 Mbps Ethernet ports, IEEE 802.3af PoE.
Protocols: SIP, RTP, SRTP, TLS.
Call Features: Hold, Transfer, Conference, Forward, Voicemail.
Supported Headsets: Electronic Hook Switch (EHS) compatible.
Power Source: 802.3af PoE or 5V DC power adapter.
Operating Temp: 32°F to 104°F (0°C to 40°C).

Controls and Settings

Access menus via the NAVIGATION keys and softkeys below the display. Front Keys: MUTE, HEADSET, SPEAKERPHONE, VOLUME UP/DOWN.

Softkeys: Context-sensitive keys for call actions (Answer, Hold, Transfer, etc.).

Settings Menu: Navigate to configure Network, Audio (ringer, handset, speaker volumes), Time & Date, Screen contrast, Language. Web Interface: Access via phone's IP address for advanced configuration (SIP accounts, feature key programming, firmware updates).

Connecting Devices

Network: LAN port to switch. PC: PC port to computer NIC. Headset: 3.5mm jack.

Ensure phone is powered off before connecting cables.
Match Ethernet cables to correct ports (LAN vs PC).
For headset use, plug in and press the HEADSET key to activate.

Tip: Use Cat5e or better Ethernet cables for reliable PoE and data performance.

Making and Managing Calls

Supports basic and advanced telephony features.

Make a Call: Lift handset or press SPEAKERPHONE/HEADSET, dial number, press DIAL softkey or wait.
Answer a Call: Press ANSWER softkey, lift handset, or press SPEAKERPHONE/HEADSET.
Hold: Press HOLD softkey during a call.
Transfer: Press TRANSFER, dial target number, announce call, press TRANSFER again to complete.
Conference: Press CONFERENCE during first call, dial second party, press CONFERENCE again to merge.
Forward Calls: Access Call Forwarding via menu or programmed feature key.
Voicemail: Press the voicemail key or dial your voicemail access number.
Adjust Volume: Use VOLUME keys during a call or in idle mode for ringer volume.

WARNING! Do not use the phone with wet hands. Keep liquids away from the device.

Accessibility Features

Visual Alerts: Flashing LED for incoming calls. Audio: Adjustable ringer volume and tone. Display: Adjustable contrast and backlight timeout.

Care & Cleaning

Disconnect power before cleaning. Use a soft, slightly damp cloth. Do not use abrasive cleaners or sprays.

CAUTION! Never immerse the phone in liquid. Avoid cleaning agents containing alcohol or ammonia.

Regulatory Information

FCC Part 15: Class B digital device; complies with interference limits for residential use. ICES-003: Complies with Canadian EMI standards. Copyright © Poly. For support, visit www.poly.com/support or contact your authorized reseller.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No power/no display	Power source	Check PoE switch or power adapter connection; ensure cable is secure.
No dial tone	Network/Registration	Verify Ethernet link lights; check IP configuration and SIP registration status.
Poor audio quality	Network/Codec	Check network for packet loss/jitter; verify G.722 or other HD codec is configured.
Phone not registering	Server settings	Confirm correct SIP server, extension, and password in configuration.
Keys not responding	Software	Restart the phone; check for and install latest firmware.

Reset: Press and hold the MUTE key while powering on to factory reset (caution: erases all settings).

Service: www.poly.com/support