Poly VVX 350 User Manual

The Poly VVX 350 is a versatile business IP desk phone featuring a high-resolution color display, support for multiple lines, HD Voice quality, Power over Ethernet (PoE), USB connectivity, and integration with leading unified communications platforms. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Making and Receiving Calls 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: High-resolution color display, Handset with HD Voice, Ethernet ports, USB port, Headset jack, Programmable line/feature keys.

Feature	Description
Display	High-resolution color LCD for call information and menus
HD Voice	Wideband audio for superior call clarity
Power over Ethernet (PoE)	Receives power and data over a single Ethernet cable
USB Port	For connecting accessories or for future expansion
Headset Jack	For connecting a wired headset
Programmable Keys	Line keys and soft keys for speed dial, features, and functions
Volume Controls	Dedicated buttons for handset, speaker, and ringer volume
MUTE	Mutes the microphone
HOLD	Places an active call on hold
CONFERENCE	Initiates a multi-party conference call

Installation

Unpack and inspect contents. Place on a stable, flat surface.

Connect to Network: Plug one end of the Ethernet cable into the LAN/PoE port on the phone and the other end into your network switch or router.
Connect Handset: Plug the handset cord into the dedicated handset jack.
Power the Phone: If using PoE, the phone will power on automatically. If not, connect the provided power adapter to the DC port and a wall outlet.
Optional Connections: Connect a headset to the headset jack or a USB accessory to the USB port.

WARNING! Use only the provided or approved power adapter. Ensure cables are routed to avoid tripping hazards.

First-Time Setup

The phone will boot up and attempt to obtain network configuration.

Network Registration: The phone will typically auto-provision from your IP PBX or service provider. Follow on-screen prompts if manual entry is required (IP address, SIP server, etc.).
Set Language: In the Settings menu, select your preferred language.
Configure Line Keys: Assign line appearances or speed dial numbers to the programmable keys via the web interface or phone menu.
Adjust Audio: Set handset, speaker, and ringer volume to comfortable levels using the volume keys.

CAUTION! Do not unplug the phone during the boot or firmware update process.

Specifications

Display: High-resolution color LCD.
Audio Codecs: Supports G.711, G.722, G.729 for HD Voice.
Network: 10/100/1000 Mbps Ethernet with PoE (802.3af).
Ports: LAN/PoE, PC (pass-through), Handset, Headset, USB.
Protocols: SIP, RTP, SRTP, TLS.
Power: PoE (802.3af) or external 5V DC power adapter.
Operating Temp: 32°F to 104°F (0°C to 40°C).
Compliance: FCC, CE, RCM, ICES.

Controls and Settings

Access menus via the navigation button and soft keys below the display. Front Keys: MUTE, HOLD, VOLUME UP/DOWN, NAVIGATION BUTTON.

Soft Keys: Context-sensitive keys for options like New Call, Directory, Forward, Transfer, Conference.

Settings Menu: Navigate to configure Network, Audio (ringer tones, volumes), Display (contrast, backlight), Time & Date, and Phone Status. Web Interface: Access advanced configuration (e.g., SIP accounts, line keys) via the phone's IP address in a web browser.

Connecting Devices

Network: LAN/PoE port to switch. Computer: Use PC port to connect a computer to the network (pass-through). Headset: Standard 3.5mm jack.

Ensure the phone is powered off before connecting new devices.
Match connectors correctly (e.g., RJ45 for Ethernet, 3.5mm for headset).
For USB accessories, plug directly into the USB port on the side of the phone.

Tip: Use a wired headset certified for use with Poly phones for optimal audio quality.

Making and Receiving Calls

Supports standard telephony features.

Make a Call: Lift handset or press Speaker. Dial number using the keypad and press Dial soft key or wait.
Receive a Call: Answer by lifting handset, pressing Speaker, or pressing the Answer soft key.
Hold: Press HOLD button. Resume by pressing the flashing line key or Resume soft key.
Transfer: During a call, press Transfer, dial the target number, and press Transfer again to complete.
Conference: During first call, press Conference, dial second party, and press Conference again to merge.
Mute: Press MUTE button to toggle microphone on/off.
Volume: Adjust handset, speaker, or ringer volume with dedicated volume keys.
Directory: Access personal and corporate directories from the Directory soft key.

WARNING! Do not use the phone in a wet environment. Keep liquids away from the device.

Accessibility Features

Visual Alerts: Flashing LED for line status and missed calls. Audio: Adjustable ringer volume and tone selection. TTY Compatible: Can be used with compatible TTY devices when configured.

Care & Cleaning

Disconnect power before cleaning. Use a soft, dry, lint-free cloth. For stubborn marks, slightly dampen the cloth with water. Do not use solvents or abrasive cleaners.

CAUTION! Never spray liquids directly onto the phone. Avoid getting moisture into openings.

Regulatory Information

FCC Part 15: Class B digital device; complies with limits for residential installations. This device complies with Industry Canada license-exempt RSS standard(s). Contains transmitter module FCC ID: [Insert FCC ID]. Copyright © Poly. All trademarks are the property of their respective owners. For support, visit www.poly.com/support or contact your system administrator.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No power/display	Power source	Check PoE switch is enabled or power adapter is securely connected. Try a different outlet.
No dial tone	Network/SIP registration	Check Ethernet cable. Verify phone has obtained an IP address and registered to the SIP server.
Call audio issues	Network/audio settings	Check network quality (jitter, packet loss). Verify audio codec settings match your service provider.
Keys not responding	Software	Restart the phone. If issue persists, perform a factory reset via the web interface (backup config first).
Cannot access web interface	IP address/firewall	Find the phone's IP address from its menu. Ensure your computer is on the same network and firewalls are not blocking access.

Reset: Web Interface > Utilities > Factory Reset, or press specific key sequence during boot (refer to admin guide).

Service: www.poly.com/support