Poly VVX 450 Business IP Phone Manual

The Poly VVX 450 is a feature-rich business IP phone designed for professional environments, offering high-definition voice, a color display, support for multiple lines, and integration with various VoIP platforms. Below are key sections covering features, installation, configuration, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Advanced Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Color display, programmable line/feature keys, headset port, Ethernet ports, handset, and power adapter.

Feature	Description
Display	Color LCD with backlight for call information and menus
Line Keys	Programmable for multiple lines or speed dials
HD Voice	Wideband audio for superior call clarity
Ethernet Ports	Dual 10/100/1000 Mbps ports for network and PC connection
Headset Port	3.5mm jack for wired headset connectivity
Power Options	Power over Ethernet (PoE) or AC adapter
Conference Calling	Support for multi-party conference calls
Call Forwarding	Forward calls to another number or voicemail
Hold/Resume	Place calls on hold and resume with a single button
Mute	Mute microphone during calls

Installation

Unpack and inspect contents. Place on stable surface near network connection.

Connect to network: Use Ethernet cable from switch/router to LAN port on phone.
Connect PC (optional): Use second Ethernet cable from PC port on phone to computer.
Connect handset: Plug handset cord into handset port.
Connect headset (optional): Plug into 3.5mm headset jack.
Power the phone: Use PoE from switch or connect AC power adapter.

WARNING! Use only approved power adapter. Ensure cables are securely connected.

First-Time Setup

Power on phone; follow on-screen prompts for initial configuration.

Network configuration: Phone may obtain IP automatically via DHCP; check display for IP address.
Provisioning: Enter server details if required by your VoIP provider or PBX system.
Set language: In Settings menu, select preferred language (default: English).
Configure time/date: Set time zone and synchronize with network time server.
Test call: Make a test call to verify audio quality and connectivity.

CAUTION! Do not disconnect during firmware updates. Ensure stable network connection.

Specifications

Display: 3.5-inch color LCD, 320 x 240 pixels.
Audio: HD Voice wideband audio, built-in speakerphone.
Network: Dual 10/100/1000 Mbps Ethernet ports, PoE (802.3af).
Protocols: SIP, RTP, SRTP, TLS.
Codecs: G.711, G.722, G.729, Opus.
Power: 100-240V AC, 50/60Hz or PoE.
Operating Temp: 32°F to 104°F (0°C to 40°C).
Supported Platforms: BroadWorks, Metaswitch, Asterisk, 3CX, and others.

Controls and Settings

Access menu via Settings button. Front Panel: Line keys, navigation pad, volume keys, mute, headset, speakerphone, hold.

Softkeys: Context-sensitive buttons below display for call functions.

Settings: Network configuration, audio settings (ringer volume, handset/headset gain), display (contrast, backlight timeout), call features (call waiting, forward, transfer). Phonebook: Store contacts locally or sync with directory. Ring Tones: Select from built-in tones or upload custom.

Connecting Devices

Network: LAN port to switch/router. PC: PC port to computer. Headset: 3.5mm jack. Handset: Standard RJ9 connector.

Turn off devices before connecting cables.
Match cables to correct ports (Ethernet to LAN, handset to handset port).
Verify connections are secure to avoid intermittent issues.

Tip: Use Cat5e or higher Ethernet cables for optimal performance.

Advanced Features

Supports advanced call handling and productivity features.

Call Transfer: During call, press Transfer, enter number, press Transfer again.
Conference Call: During call, press Conference, dial second party, press Conference to merge.
Call Recording: Initiate recording via softkey if supported by service provider.
Speed Dial: Assign frequently dialed numbers to line keys.
Bluetooth (optional): Pair with mobile phone for call handoff.
XML Applications: Display custom web-based applications on screen.
Park/Unpark Calls: Park call on extension and retrieve from another phone.
Do Not Disturb: Silence ringer for incoming calls.

WARNING! Advanced features may require service provider configuration.

Accessibility Features

Visual Alerts: Flashing LED for incoming calls. Audio Adjustments: Independent volume control for handset, headset, ringer, and speakerphone. High-Contrast Display: Adjust display settings for better visibility. TTY Support: Connect TTY device via headset port if required.

Care & Cleaning

Unplug power before cleaning. Use slightly damp cloth for exterior; avoid liquids on ports or display.

CAUTION! Do not use abrasive cleaners or solvents. Keep away from extreme temperatures.

Regulatory Information

FCC Part 15: Class B digital device; complies with interference limits for commercial use. CE, RCM, ICES-003 compliant. Copyright © Poly. For support, visit www.poly.com/support or contact your authorized reseller.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No power	Power source/cable	Check PoE switch or AC adapter; ensure cable is connected securely.
No dial tone	Network/provisioning	Verify network connection; check IP configuration; confirm provisioning server settings.
Poor audio quality	Network/codec	Check network for packet loss; adjust audio settings; try different codec.
Display issues	Settings/power	Adjust contrast/brightness; reboot phone; check for firmware updates.
Cannot make/receive calls	Registration/SIP	Verify SIP credentials; check firewall settings; restart phone.

Reset: Press and hold # key during boot for factory reset (erases all settings).

Service: Contact Poly support or authorized service center for hardware issues.