Poly VVX 450 Manuel

The Poly VVX 450 is a feature-rich business IP phone designed for modern workplaces. It offers high-definition voice quality, a color display, support for multiple lines, and extensive connectivity options including Ethernet and USB. Below are key sections covering features, installation, configuration, operation, and troubleshooting.

Features at a Glance

Key components: Color LCD display, Handset, Ethernet ports (LAN and PC), USB port, Headset jack, Volume controls, Programmable keys.

Feature	Description
Color Display	Backlit LCD for caller ID, menus, and status
HD Voice	Wideband audio for superior call clarity
Dual Ethernet Ports	10/100/1000 Mbps LAN and PC ports
USB Port	For connecting accessories or wireless adapters
Headset Jack	For hands-free communication
Programmable Keys	Customizable for speed dial, line appearances, or features
Speakerphone	Full-duplex for natural conversations
Power over Ethernet (PoE)	Supported for simplified installation
Multiple Line Support	Up to 12 lines depending on configuration
Security	Encryption and secure boot for network protection

Installation

Unpack and inspect contents. Choose a stable, well-ventilated location.

1. Connect to Network: Use an Ethernet cable to connect the LAN port to your network switch or router.
2. Connect PC (Optional): Use the PC Ethernet port to connect a computer.
3. Connect Handset and Headset: Plug the handset cord into its jack. Connect a headset if desired.
4. Power the Phone: Use the provided power adapter or ensure PoE is enabled on your network switch.

WARNING! Use only the provided or approved power adapter. Ensure cables are not pinched or damaged.

First-Time Setup

Power on the phone; it will attempt to obtain network configuration automatically.

1. Network Configuration: If using DHCP, the phone will get an IP address automatically. For static IP, configure via the web interface.
2. Server Provisioning: Enter the address of your provisioning server (if required by your system administrator).
3. Account Registration: Configure SIP account details (username, password, server) provided by your VoIP service provider.
4. Basic Settings: Set language, time zone, and ringtone preferences via the phone's menu.

CAUTION! Handle the handset and cords with care to avoid damage to connectors.

Specifications

• Display: 3.5-inch backlit color graphical LCD.
• Audio: HD Voice (wideband), Acoustic Fence technology for noise reduction.
• Network: Dual 10/100/1000 Mbps Ethernet ports with PoE (802.3af).
• Connectivity: USB 2.0 port, Headset jack (3.5mm), Handset jack.
• Protocols: SIP 2.0 (RFC 3261), TLS, SRTP.
• Programmable Keys: Up to 12 depending on model variant.
• Power Source: 100-240V AC, 50-60Hz via adapter or PoE.
• Operating Temp: 32°F to 104°F (0°C to 40°C).

Controls and Settings

Access the main menu via the dedicated Menu button or the soft keys below the display.

Front Panel: Handset, Speakerphone key, Volume controls, Headset key, Mute key, Navigation cluster, Programmable keys.

Menu Structure: Status (Call logs, Network info), Settings (Audio, Display, Time), Features (Forwarding, Conferences), Administrator (Network, Security).

Audio Settings: Adjust handset, speaker, headset, and ringer volume. Configure audio mode (HD Voice on/off).

Display Settings: Adjust contrast, backlight timeout, screen saver.

Connecting Devices

Network: LAN port to switch. PC: PC port to computer. Accessories: USB for wireless dongles, headset jack for audio devices.

1. Ensure the phone is powered off or disconnected before making connections.
2. Use standard Cat5e or better Ethernet cables.
3. For headsets, use a compatible 3.5mm plug.
4. Configure connected devices through the phone's settings menu if necessary.

Tip: Label cables during installation for easier identification later.

Advanced Features

Supports advanced business telephony features.

1. Call Handling: Hold, transfer (blind & attended), conference (3-party).
2. Call Forwarding: Set rules to forward calls based on status (always, busy, no answer).
3. Programmable Keys: Assign to speed dial, line appearances, BLF (Busy Lamp Field), or features like voicemail.
4. Directory: Access personal and corporate directories. Sync with LDAP server if configured.
5. Call Logs: View missed, received, and placed calls.
6. Security: Enable TLS and SRTP for encrypted calls. Configure administrator password.
7. Web Interface: Access advanced configuration via the phone's IP address in a web browser.

WARNING! Changing advanced network or security settings incorrectly may disrupt service. Consult your administrator.

Accessibility Features

Visual Alerts: Flashing LED for incoming calls. Audio Adjustments: Independent volume controls for ringer, handset, speaker, and headset. High-Contrast Display: Option available in display settings.

Care & Cleaning

Disconnect power before cleaning. Use a soft, slightly damp cloth. Do not use abrasive cleaners, solvents, or sprays directly on the phone.

CAUTION! Avoid getting moisture into openings. Never submerge any part of the phone.

Regulatory Information

FCC Part 15: Class A digital device. Complies with part 68 of FCC rules. Registered for use in the US/Canada. Contains FCC ID: [Insert FCC ID here]. This device complies with Industry Canada license-exempt RSS standard(s). For full regulatory notices and compliance information, visit the Poly website. For support, visit www.poly.com/support or contact your authorized reseller.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No power/display	Power source, cable	Check power adapter connection and outlet. Verify Ethernet cable if using PoE.
No network connection	Network cable, settings	Ensure Ethernet cable is securely connected. Check network configuration (DHCP/Static IP).
No dial tone	Account registration, network	Verify SIP account credentials and server address. Check network connectivity to SIP server.
Poor audio quality	Network issues, settings	Check network for packet loss/jitter. Ensure HD Voice is enabled and audio ports are not blocked.
Phone not provisioning	Server address, network	Confirm correct provisioning server URL. Ensure the phone can reach the provisioning server.
Keys not responding	Software, hardware	Restart the phone. If issue persists, perform a factory reset (see manual).

Reset: To factory reset, press and hold the # key during boot-up until "Resetting" appears.

Service: For technical support, visit www.poly.com/support. Refer to the warranty terms provided with your product.