Poly VVX 450 User Manual

The Poly VVX 450 is a versatile business IP phone designed for modern office environments. It features a high-resolution color display, support for multiple lines, HD Voice, Power over Ethernet (PoE), USB connectivity, and integration with leading unified communications platforms. Below are key sections covering features, installation, configuration, operation, and troubleshooting.

Features at a Glance

Key components: Color LCD display, Handset, Ethernet ports, USB port, Headset jack, Volume controls, Programmable keys.

Installation

Unpack and inspect contents. Place on a stable, flat surface.

1. Connect to Network: Plug an Ethernet cable from your network switch/router into the LAN/PoE port on the phone.
2. Connect to Computer (Optional): Plug a second Ethernet cable from the PC port on the phone to your computer.
3. Connect Handset: Plug the coiled handset cord into the HANDSET jack.
4. Connect Headset (Optional): Plug a wired headset into the HEADSET jack.
5. Apply Power: If not using PoE, connect the included power adapter to the DC IN port and a power outlet.

WARNING! Use only the provided or approved power adapter. Ensure cables are routed to avoid tripping hazards.

First-Time Setup

Power on the phone; it will boot and attempt to obtain network configuration.

1. Network Configuration: The phone will typically auto-configure via DHCP. Check the screen for IP address assignment.
2. Provisioning: Enter your server/provisioning URL if required by your administrator (via the Settings menu).
3. Set Language: Press the Settings button, navigate to User Preferences > Language, and select your preferred language.
4. Configure Time & Date: Ensure time zone and date are set correctly in the Settings menu.
5. Register with Server: The phone should automatically register with your call server once provisioned. The screen will show your extension number when ready.

CAUTION! Do not unplug the phone during the boot or firmware update process.

Specifications

• Display: 3.5-inch or 4.3-inch color LCD (model dependent).
• Audio Codecs: G.711, G.722, G.729, Opus.
• Network: 10/100/1000 Mbps Ethernet, IEEE 802.3af PoE.
• Ports: 2x RJ45 Ethernet (LAN/PoE, PC), RJ9 handset, RJ9 headset, USB 2.0.
• Programmable Keys: Up to 12 line/feature keys (model dependent).
• Power Source: 802.3af PoE or 5V DC adapter.
• Protocols: SIP, RTP, SRTP, TLS.
• Operating Temp: 32°F to 104°F (0°C to 40°C).
• Compliance: FCC, CE, RCM, ICES-003.

Controls and Settings

Access the main menu via the Settings button or the Menu softkey.

Front Panel: Handset, Speakerphone key, Headset key, Navigation pad, Volume keys, Mute key, Programmable keys, Hold key, Transfer key, Settings button.

Menu Navigation: Use the Navigation pad (up/down/left/right) and Select button to navigate menus.

Key Settings Areas:
Call Settings: Forwarding, ring tones, call waiting.
Audio Settings: Handset, headset, speakerphone volume and tone.
Network Settings: View IP, configure VLAN, QoS.
User Preferences: Language, time/date, screen contrast, password.
Advanced/Admin Settings: Provisioning server, firmware upgrade, factory reset (password protected).

Connecting Devices

Network: Primary LAN/PoE port. PC: Secondary PC port. Accessories: USB port, Headset jack.

1. Turn off or unplug devices before making connections where possible.
2. Match cables to correct ports (Ethernet to RJ45, handset to RJ9).
3. For USB accessories, plug in after the phone is powered on.

Tip: Use Cat5e or higher Ethernet cables for Gigabit connection and reliable PoE.

Advanced Features

Supports advanced call handling and UC features.

1. Call Forwarding: Set via Call Settings menu or using feature codes (*72, etc.).
2. Conference Calling: During a call, press Confrnc or the Conference softkey, dial the next party, then press Confrnc again to merge.
3. Transfer: Press Transfer or the Xfer softkey, dial the target number, then press Transfer again to complete. Press Cancel to return to the original call.
4. Programmable Keys: Assign functions (Speed Dial, BLF, XML services) via the Settings > Preferences > Programmable Keys menu.
5. Headset Operation: Press the dedicated Headset key to toggle headset mode on/off for answering and making calls.
6. Directory: Access personal and corporate directories from the Directory softkey or menu.
7. Call History: Press the History softkey to view missed, received, and placed calls.

WARNING! Do not assign critical emergency numbers to speed dials without proper testing and user training.

Accessibility Features

Hearing Aid Compatibility (HAC): Handset is HAC-rated. Visual Alerts: Flashing LED for incoming calls (on selected models). Audio Adjustments: Independent volume controls for ringer, handset, speaker, and headset. High-Contrast Display: Adjustable screen settings in the User Preferences menu.

Care & Cleaning

Disconnect power before cleaning. Use a soft, dry, lint-free cloth. For stubborn marks, dampen the cloth slightly with water. Do not use solvents or abrasive cleaners.

CAUTION! Never spray liquids directly onto the phone. Avoid getting moisture into openings (ports, speaker, microphone).

Regulatory Information

FCC Part 15: Class A digital device; complies with limits for business environments. This device may not cause harmful interference and must accept any interference received. Contains FCC ID: [Insert FCC ID]. IC: Contains IC: [Insert IC number]. Manufacturer: Poly, 345 Encinal Street, Santa Cruz, CA 95060, USA. For support, visit www.poly.com/support or contact your system administrator.

Troubleshooting

Factory Reset: Press and hold the 1, 3, and 5 keys on the keypad while powering on the phone, or use the menu (Settings > Advanced > Factory Reset).

Service: Contact your system administrator or visit www.poly.com/support.