Poly VVX D230 Manual

The Poly VVX D230 is a business IP desk phone designed for reliable voice communication in professional environments. It features a high-resolution display, support for multiple lines, HD voice quality, Power over Ethernet (PoE), USB connectivity, and integration with various IP telephony platforms. Below are key sections covering features, installation, configuration, operation, and troubleshooting.

Features at a Glance

Key components: High-resolution display, Handset, Keypad, Ethernet ports, USB port, Headset jack, Volume controls.

Feature	Description
Display	High-resolution backlit LCD for call information and menus
Handset	Wideband audio support for HD voice quality
Keypad	12-digit dial pad with programmable line/feature keys
Ethernet Ports	Two 10/100/1000 Mbps ports (LAN and PC)
USB Port	For connecting accessories like wireless headsets
Headset Jack	3.5mm jack for wired headset connection
Volume Controls	Separate controls for handset, speaker, and ringer
Power over Ethernet (PoE)	IEEE 802.3af compliant for single cable power and data
Speakerphone	Full-duplex speakerphone with acoustic echo cancellation
Programmable Keys	Configurable for lines, speed dials, or features

Installation

Unpack and inspect contents. Place on stable desk surface.

1. Connect to network: Use Ethernet cable to connect LAN port to network switch/router.
2. Connect PC (optional): Use second Ethernet cable from PC port to computer.
3. Connect handset: Plug coiled handset cord into handset jack.
4. Power the phone: Use PoE from switch or connect optional power adapter to DC port.
5. Connect headset (optional): Plug into 3.5mm headset jack.

WARNING! Use only approved power adapter. Ensure cables are securely connected.

First-Time Setup

Power on phone; follow on-screen prompts.

1. Network configuration: Phone may obtain IP automatically via DHCP or require manual setup.
2. Server configuration: Enter IP address or domain of your SIP server or call platform.
3. User credentials: Enter extension number and authentication password as provided by administrator.
4. Verify registration: Check display for registration status (typically shows extension number).
5. Test call: Make internal and external test calls to verify audio quality.

CAUTION! Configuration settings are typically managed by system administrator.

Specifications

• Display: High-resolution backlit graphical LCD.
• Audio: HD Voice (wideband), G.722, G.711 codecs, Acoustic Echo Cancellation.
• Network: Dual 10/100/1000 Mbps Ethernet ports, IEEE 802.3af PoE.
• Connectivity: USB 2.0 port, 3.5mm headset jack.
• Protocols: SIP (Session Initiation Protocol).
• Power: PoE (IEEE 802.3af) or optional 5V DC power adapter.
• Operating Temperature: 32°F to 104°F (0°C to 40°C).
• Supported Features: Multiple lines, call hold, transfer, conference, forward, directory.

Controls and Settings

Access menu via dedicated Menu button or soft keys under display. Navigation: 4-way navigation pad with center Select button.

Front Controls: Handset, Speakerphone, Mute, Headset, Volume Up/Down, Navigation pad, Soft keys.

Settings Menu: Network configuration, Audio settings (ringer, handset, speaker volumes), Time/Date, Language, Screen contrast, Ring tones, Call features configuration (hold, transfer, forward). Administrator settings: Accessed via web interface (phone's IP address).

Connecting Devices

Network: LAN port to switch. PC: PC port to computer. Headset: 3.5mm jack. USB: For compatible accessories.

1. Ensure phone is powered off or disconnected before making connections.
2. Match cables to correct ports (Ethernet to LAN/PC, headset to headset jack).
3. Power on phone after all connections are secure.

Tip: Use quality CAT5e or higher Ethernet cables for best performance.

Using Phone Features

Supports basic and advanced telephony features.

1. Make call: Lift handset or press Speakerphone, dial number, press Dial soft key or wait for auto-dial.
2. Answer call: Lift handset, press Speakerphone, or press Answer soft key.
3. End call: Hang up handset or press End Call soft key.
4. Hold: Press Hold button during active call.
5. Transfer: During call, press Transfer, dial target number, press Transfer again to complete.
6. Conference: During call, press Conference, dial second party, press Conference again to merge.
7. Forward: Access Call Forward menu to enable/disable forwarding to another number.
8. Directory: Press Directory button to access personal and corporate directories.
9. Mute: Press Mute button during call to mute microphone.

WARNING! Do not expose phone to liquids. Keep ventilation openings clear.

Accessibility Features

Visual alerts: Flashing LED for incoming calls. Audio adjustments: Independent volume controls for ringer, handset, speaker. High-contrast display settings available in menu. TTY compatibility: When connected to compatible TTY device.

Care & Cleaning

Disconnect power before cleaning. Use soft, dry cloth to clean exterior. For stubborn marks, dampen cloth slightly with water only. Do not use abrasive cleaners or solvents.

CAUTION! Never spray liquids directly onto phone. Avoid extreme temperatures and humidity.

Regulatory Information

FCC Part 15: Class A digital device; complies with limits for business environments. CE marked indicating conformity with health, safety, and environmental protection standards for products sold within the European Economic Area. For support, visit www.poly.com/support or contact your authorized Poly partner.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No power/no display	Power source/connection	Check PoE switch or power adapter connection; verify cable is secure.
No network registration	Network/server settings	Check Ethernet cable; verify IP configuration; confirm server address and user credentials.
No audio on calls	Volume settings/connections	Check handset cord; adjust volume; ensure Mute is off; verify audio codec settings.
Poor audio quality	Network issues/codecs	Check network for packet loss/jitter; verify G.722 or G.711 codec is enabled.
Keys not responding	Phone lock/software	Check if key lock is enabled; restart phone; perform factory reset if needed.

Reset: To reboot: Unplug power/Ethernet, wait 10 seconds, reconnect. Factory reset: Hold 7 and * during power-up (check admin guide).

Service: Contact system administrator or Poly support at www.poly.com/support.