Poly Wireless Headset Manual

The Poly Wireless Headset is a professional-grade audio device designed for clear communication in office, call center, and remote work environments. It features DECT or Bluetooth wireless technology, noise-canceling microphones, long battery life, multi-device connectivity, intuitive controls, and comfortable wearing options. Below are key sections for safety, features, setup, operation, maintenance, and troubleshooting.

Features at a Glance

Key components: Wireless Headset, Charging Base/ Cable, AC Adapter, USB Dongle (if applicable), Ear Cushions, User Documentation.

Feature	Description
Wireless Technology	DECT 6.0 or Bluetooth 5.0 for stable, secure connection
Noise Canceling	Acoustic Fence or NoiseBlockAI for clear voice pickup
Battery Life	Up to 24 hours talk time, quick charge capable
Multi-Device Pairing	Connect to PC, mobile phone, and desk phone simultaneously
Wearing Styles	Over-the-head, over-the-ear, convertible options
Intuitive Controls	On-earcup buttons for volume, mute, call answer/end
Range	Up to 100 meters (DECT) / 10 meters (Bluetooth) from base
Audio Alerts	Voice prompts for battery, connectivity, mute status
UC Certified	Optimized for Microsoft Teams, Zoom, RingCentral, etc.
Charging Options	Charging base, USB-C cable, or optional dock

Package Contents

Unpack and verify all items are present.

1. Wireless Headset (left or right ear configuration).
2. Charging Base with AC power adapter OR USB-C charging cable.
3. Wireless USB Dongle (for models with PC connectivity).
4. Additional Ear Cushions (foam/leatherette).
5. Quick Start Guide and Safety/Compliance leaflet.

WARNING! Retain packaging for future transport or warranty claims. Check for visible damage before use.

Getting Started

Power on headset; follow pairing and charging steps.

1. Charge headset: Connect charging base/cable to power; place headset on base or plug in USB-C. LED indicates charging.
2. Power on/off: Slide power switch to ON; listen for power-up tone.
3. Pair with device: For Bluetooth, enable pairing mode (press and hold call button); select "Poly Headset" in device Bluetooth menu. For DECT, register headset to base following included guide.
4. Wear adjustment: Adjust headband and rotate microphone boom for comfortable fit.

CAUTION! Use only provided or approved charging accessories. Do not expose to liquids.

Specifications

• Wireless Range: Up to 100m (DECT), 10m (Bluetooth).
• Battery: Rechargeable Li-ion, up to 24 hrs talk, 200 hrs standby.
• Charging Time: 3 hours full charge; 90 min quick charge for 80%.
• Microphone: Noise-canceling, boom-mounted, mute with lift or button.
• Drivers: Dynamic, 28mm speaker drivers.
• Frequency Response: 20 Hz – 20 kHz (wideband audio supported).
• Connectivity: Bluetooth 5.0, DECT 6.0, USB-A dongle.
• Supported Profiles: HSP, HFP, A2DP, AVRCP.
• Weight: 120g – 180g (depending on model).
• Operating Temp: 0°C to 45°C.

Controls and Indicators

Access functions via buttons on earcup. LED indicates status (power, battery, connection).

Buttons: Power, Volume Up/Down, Mute, Call Control (Answer/End), Bluetooth Pairing.

LED Colors: Solid Green = On/Connected; Flashing Blue = Pairing; Red = Charging; Amber = Battery Low; Off = Powered down.

Voice Prompts: Announce battery level, connected device, mute status, and call events.

Pairing & Connectivity

Pair with computer, mobile phone, desk phone, or UC system.

1. Ensure headset is charged and powered on.
2. For Bluetooth: Press and hold call button until LED flashes blue; enable Bluetooth on source device and select "Poly [Model Name]".
3. For DECT: Place headset on base; press registration button on base (if required).
4. For USB Dongle: Insert dongle into PC USB port; headset will connect automatically.
5. Multi-point: Pair with second device by repeating pairing process while connected to first.

Tip: Keep headset within range of base/device; avoid physical obstructions.

Using with UC Platforms

Optimized for Unified Communications applications.

1. Ensure headset is connected to your computer via USB dongle or Bluetooth.
2. In your UC app (Teams, Zoom, etc.), set audio device to "Poly Headset" for both speaker and microphone.
3. Use dedicated Teams button (on certified models) to answer calls, mute, or bring app to foreground.
4. Adjust volume and mute directly on headset during calls.
5. Use microphone boom lift-to-mute feature for quick audio privacy.

WARNING! Install latest firmware via Poly Lens software for best compatibility.

Charging & Battery

Maximize battery life and monitor charge status.

Charging: Use included charging base or USB-C cable. LED turns red while charging, green when full.

Battery Alerts: Voice prompt and LED amber when battery low (15% remaining).

Battery Saving: Auto power-off after 10 minutes of inactivity (configurable via Poly Lens).

CAUTION! Do not leave headset on charger indefinitely after full charge. Store in cool, dry place.

Care & Maintenance

Unplug from power before cleaning. Use dry, soft cloth; avoid solvents.

Ear Cushions: Replaceable; gently pull off and snap new ones on.

Microphone Boom: Wipe with dry cloth; do not bend excessively.

CAUTION! Do not immerse in water; avoid extreme temperatures and humidity.

Regulatory & Compliance

FCC, IC, CE, RoHS compliant. Contains FCC ID: [Model-specific ID]. This device complies with Part 15 of FCC Rules. Operation subject to conditions: (1) device may not cause harmful interference, (2) device must accept any interference received. For full compliance statements, warranty, and recycling information, visit www.poly.com/compliance.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No power	Battery depleted	Charge headset for at least 30 minutes; ensure power adapter is connected.
Cannot pair	Pairing mode not active / interference	Enter pairing mode (hold call button); move closer to device; remove other Bluetooth devices.
Poor audio quality	Low battery / obstruction / distance	Charge headset; ensure clear line of sight to base/device; reduce range.
Microphone not working	Muted / incorrect audio device	Check mute button/LED; ensure "Poly Headset" is selected as input in OS/application.
Intermittent disconnects	Out of range / interference	Stay within range; avoid Wi-Fi routers, microwaves; update firmware via Poly Lens.
Charging not working	Faulty cable/base / dirty contacts	Try different USB cable/power source; clean charging contacts on headset and base with dry cloth.

Reset: Press and hold Power + Volume Down for 10 seconds to factory reset (refer to model-specific guide).

Support: Visit support.poly.com or contact 1-800-POLYCOM for assistance.