Polycom CCX 400 Manual

The Polycom CCX 400 is a business media phone designed for conference rooms and shared spaces, featuring a 7-inch color touchscreen, integrated camera for video calls, support for SIP and Skype for Business, HD audio with Polycom Acoustic Clarity technology, Bluetooth connectivity, multiple USB ports, and Power over Ethernet (PoE). Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

Features at a Glance

Key components: 7-inch color touchscreen, Integrated camera, Handset, Ethernet port, USB ports, Bluetooth antenna, Power connector.

Installation

Unpack and inspect contents. Place on stable surface in conference room.

1. Connect Network: Use Ethernet cable to connect to PoE switch or injector.
2. Connect Power: If not using PoE, connect AC power adapter.
3. Mounting: Optional wall or under-desk mount using compatible kit.
4. Power on device.

WARNING! Device is heavy; lift with care to avoid injury. Ensure all connections are secure.

First-Time Setup

Power on phone; follow on-screen prompts.

1. Network Configuration: Obtain IP automatically via DHCP or enter manually.
2. Server Configuration: Enter SIP server or Skype for Business details.
3. User Account: Enter extension, username, and password.
4. Audio/Video Test: Use built-in wizard to test microphone, speaker, and camera.

CAUTION! Ensure stable surface; use two people for handling during mounting.

Specifications

• Display: 7-inch color touchscreen.
• Camera: Integrated, HD quality.
• Audio: HD Voice with Acoustic Clarity, NoiseBlock, full-duplex speakerphone.
• Connectivity: Gigabit Ethernet (PoE), Bluetooth 4.2, USB 2.0 ports.
• Protocols: SIP, Skype for Business.
• Power: 48V PoE (802.3af) or 12V DC power adapter.
• Operating Temp: 32°F to 104°F (0°C to 40°C).
• Supported Codecs: G.711, G.722, G.729, Opus.

Controls and Settings

Access settings via touchscreen menu or web interface. Front Panel: Power button, Volume up/down, Mute.

Touchscreen Interface: Home screen with favorites, call history, contacts, dial pad, settings.

Audio Settings: Speaker volume, microphone gain, ringtone selection. Video Settings: Camera controls, video quality. Network Settings: IP configuration, VLAN, QoS. Account Settings: SIP credentials, server addresses. Security: Admin password (default varies), firmware updates.

Connecting Devices

Network: Ethernet to PoE switch. Peripherals: USB for headset dongle or webcam. Bluetooth: Pair compatible headset.

1. Turn off device before connecting peripherals.
2. Match cables to ports (e.g., Ethernet to LAN port).
3. Pair Bluetooth via settings menu.

Tip: Ensure device is off and unplugged before connecting cables.

Making and Receiving Calls

Supports audio and video calls.

1. Make Call: Tap dial pad, enter number, tap call button.
2. Receive Call: Tap answer button or swipe to answer.
3. Video Call: Ensure camera is enabled; tap video icon during call.
4. Hold/Transfer: Use on-screen buttons to hold or transfer calls.
5. Conference: Merge calls to create multi-party conference.
6. Mute: Tap mute button to disable microphone.
7. Volume: Use physical buttons or on-screen slider.
8. Contacts: Save and dial from contacts list.

WARNING! Do not block camera or microphone during calls. Keep device ventilated.

Accessibility Features

Visual Alerts: Flashing LED for incoming calls. Audio Alerts: Adjustable ringtone volume. Screen Settings: Adjust font size and contrast. TTY Support: Compatible with teletype devices.

Care & Cleaning

Unplug before cleaning. Use dry, soft cloth only; no liquids or aerosols.

CAUTION! Do not spray liquids; keep away from heat and moisture.

Regulatory Information

FCC Part 15: Class B digital device; complies with interference limits for commercial use. Copyright © Polycom, Inc.; trademarks of Polycom. For support, visit www.polycom.com/support or contact 1-800-POLYCOM.

Troubleshooting

Reset: Settings > System > Reset to factory defaults if needed.

Service: 1-800-POLYCOM; www.polycom.com/support