Polycom CCX 600 Manual

The Polycom CCX 600 is a business media phone designed for Microsoft Teams, featuring a color touchscreen, high-definition audio with noise suppression, USB and Ethernet connectivity, support for Power over Ethernet (PoE), and integration with Microsoft Teams for calling, meetings, and collaboration. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Using Microsoft Teams 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Color touchscreen display, Handset with HD audio, Speakerphone, USB port, Ethernet port, Power connector, Volume controls, Dedicated Teams buttons.

Feature	Description
Color touchscreen	4.3-inch display for navigation and call management
HD Voice	Wideband audio with Acoustic Fence technology
Microsoft Teams integration	Direct access to Teams calls, meetings, and contacts
Power over Ethernet (PoE)	Supported via IEEE 802.3af
USB port	For peripheral connectivity or software updates
Ethernet port	10/100/1000 Mbps for network connection
Speakerphone	Full-duplex for hands-free conversations
Volume controls	Physical buttons for adjusting handset, speaker, and ringer volume
Teams buttons	Direct access to Teams, Meet, and Contacts
Headset port	3.5mm jack for wired headset connectivity

Installation

Unpack and inspect contents. Place on stable surface.

Connect to network: Use Ethernet cable to connect to PoE switch or injector.
Connect power: If not using PoE, connect the included power adapter.
Connect handset: Attach handset cord to the phone base.
Connect headset: Plug into 3.5mm headset jack if needed.

WARNING! Use only approved power sources. Ensure cables are not pinched or damaged.

First-Time Setup

Power on phone; follow on-screen prompts.

Network configuration: Phone will attempt to obtain IP address via DHCP.
Sign in to Microsoft Teams: Enter your Microsoft 365 credentials when prompted.
Configure settings: Set language, time zone, and ringtone preferences.
Test audio: Make a test call to verify handset and speakerphone functionality.

CAUTION! Ensure firmware is up to date for optimal performance and security.

Specifications

Display: 4.3-inch color touchscreen, 480 x 272 pixels.
Audio: HD Voice, Wideband: 100 Hz – 7 kHz, Noise suppression.
Network: 10/100/1000 Mbps Ethernet, IEEE 802.3af PoE.
Connectivity: USB 2.0 port, 3.5mm headset jack.
Protocols: SIP, Microsoft Teams.
Power Supply: 100-240V AC, 50-60Hz or PoE.
Operating Temperature: 0°C to 40°C (32°F to 104°F).
Supported Services: Microsoft Teams calls, meetings, voicemail, contacts.

Controls and Settings

Access settings via touchscreen menu or physical buttons. Front Panel: Touchscreen, Volume buttons, Teams, Meet, and Contacts buttons.

Touchscreen Interface: Home screen with favorites, call history, contacts, and settings.

Audio Settings: Adjust handset, speaker, and ringer volume. Network Settings: View IP address, configure DHCP/static IP. Device Settings: Language, time zone, screen brightness, ringtone selection. Teams Settings: Sign in/out, status settings, notification preferences.

Connecting Devices

Network: Ethernet cable to PoE switch. Headset: 3.5mm jack. USB: For updates or peripherals.

Turn off phone before connecting additional devices.
Match cables to correct ports (e.g., Ethernet to network port).
For headset, ensure compatibility with CCX 600.

Tip: Use certified Polycom accessories for optimal performance.

Using Microsoft Teams

Supports Teams calling, meetings, and contacts.

Make a call: Tap Contacts or dial directly using on-screen keypad.
Join a meeting: Tap Meet button or select meeting from calendar.
Manage calls: Use touchscreen for hold, transfer, or conference.
Voicemail: Access via Teams interface; listen to messages.
Status: Set availability (Available, Busy, Do Not Disturb).
Notifications: Customize alert sounds for calls and messages.

WARNING! Ensure Microsoft 365 license includes Teams calling plan for full functionality.

Accessibility Features

Visual: Adjust screen brightness and contrast. Audio: Volume boost for ringer and speaker. Physical: Large touch targets and tactile buttons.

Care & Cleaning

Unplug before cleaning. Use dry, lint-free cloth; avoid liquids and abrasive cleaners.

CAUTION! Do not spray cleaners directly on phone; keep away from moisture.

Regulatory Information

FCC Part 15: Class B digital device; complies with interference limits for residential use. CE, RCM, and other regional certifications. Copyright © Polycom, Inc. Microsoft Teams is a registered trademark of Microsoft Corporation. For support, visit www.poly.com/support or contact your IT administrator.

Troubleshooting

Symptom	Possible Cause	Corrective Action
Phone not powering on	Power source	Check PoE switch or power adapter; ensure cable is secure.
No network connection	Ethernet/DHCP	Verify Ethernet cable; check DHCP server; restart phone.
Cannot sign in to Teams	Credentials/network	Verify Microsoft 365 credentials; ensure network allows Teams traffic.
No audio on calls	Volume settings/headset	Adjust volume; check headset connection; test with handset.
Touchscreen not responsive	Screen calibration	Restart phone; clean screen; avoid using with gloves.

Reset: Settings > Device Settings > Reset to factory defaults if needed.

Service: Contact IT administrator or Polycom support at www.poly.com/support.