Installation Guide
Tools Needed:
- Ethernet cable
- Power adapter
- Handset cable
- Network switch/router
- Screwdriver (if wall mounting)
Step-by-Step Installation
- Choose Installation Location: Select a location near network connection and power outlet on a stable, flat surface.
- Unpack Components: Remove all packaging materials including protective films from display screen.
- Connect Network Cable: Connect Ethernet cable from network port to your router or network switch.
- Connect Handset: Attach handset cable to the designated port on the base unit.
- Power Connection: Connect the power adapter to the phone and plug into a grounded electrical outlet.
- Initial Setup: Follow on-screen prompts to configure network settings and user preferences.
- Test Functionality: Make test calls to verify audio quality and all features are working properly.
Specifications
| Model Series | VVX 600 Series |
| Type | Business IP Phone |
| Color | Black / Silver |
| Display | 4.3" Color LCD (480 x 272 pixels) |
| Audio Quality | HD Voice, Acoustic Clarity Technology |
| Network Protocols | SIP, RTP, TCP/IP, DHCP, DNS |
| Power Requirements | PoE (802.3af) or 5V DC adapter |
| Ethernet Ports | Dual 10/100/1000 Mbps (LAN + PC) |
| Dimensions (HxWxD) | 22.5 x 24.5 x 17.5 cm |
| Weight | 1.2 kg |
| Supported Codecs | G.711, G.722, G.729, Opus |
| Memory | 512 MB Flash, 256 MB RAM |
Warranty Information
- Full Warranty: 2 years parts and labor
- Extended Support: Optional 5-year support available
- Software Updates: Lifetime firmware updates
For warranty service, contact Polycom Customer Service at 1-800-765-9266 or visit Polycom.com
Key Features
HD Voice Quality
Polycom's Acoustic Clarity Technology delivers exceptional audio quality with wideband audio support for crystal-clear conversations.
Power over Ethernet
Supports PoE (802.3af) for simplified installation without separate power cables, reducing clutter and installation time.
Multi-line Support
Supports up to 12 lines with individual line appearances, allowing efficient call handling for busy professionals.
Bluetooth Connectivity
Integrated Bluetooth for wireless headset connectivity and contact synchronization from mobile devices.
Unified Communications
Seamless integration with Microsoft Teams, Zoom, and other UC platforms for enhanced collaboration.
Advanced Security
Enterprise-grade security with TLS/SRTP encryption, secure boot, and certificate management for protected communications.
Call Management Features
Call Forwarding
Flexible call forwarding options including busy, no answer, and unconditional forwarding
Conference Calling
Support for multi-party conference calls with up to 8 participants
Call Recording
One-touch call recording with local storage or network upload options
Speed Dial
Programmable speed dial keys with visual labels for quick access
Do Not Disturb
Flexible DND settings with schedule options and exception lists
Call History
Detailed call logs with timestamps, duration, and contact information
Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| Phone won't power on | Power issue, faulty adapter, PoE switch problem | Check power connection, try different outlet, verify PoE switch |
| No dial tone | Network issue, SIP registration failed, cable problem | Check network connection, verify SIP credentials, test cables |
| Poor audio quality | Network congestion, codec mismatch, handset issue | Check network QoS, verify codec settings, test with headset |
| Display issues | Loose cable, firmware problem, hardware failure | Check display cable, update firmware, contact support |
| Cannot make calls | SIP registration issue, firewall blocking, service outage | Verify SIP status, check firewall settings, contact provider |
| Bluetooth not working | Bluetooth disabled, pairing issue, device compatibility | Enable Bluetooth, re-pair device, check compatibility |
Error Codes
- ERR 001: Network connection failed - Check Ethernet cable and network settings
- ERR 002: SIP registration failed - Verify SIP credentials and server address
- ERR 003: DHCP timeout - Check DHCP server or use static IP
- ERR 004: Firmware corruption - Perform factory reset and reflash
- ERR 005: Audio hardware failure - Contact technical support
- ERR 006: Memory full - Clear call logs and messages
Manual Downloads
Current Model Manuals
VVX 601
12-line Business IP Phone
VVX 411
6-line Entry IP Phone
VVX 350
8-line Color Display Phone
VVX 250
4-line Basic IP Phone
Popular Previous Models
SoundPoint IP 650
12-line Legacy IP Phone
VVX 500
12-line Business Phone
SoundStation IP 6000
Conference Phone
VVX 300
6-line Basic Phone