Polycom Edge E220 Manual

The Polycom Edge E220 is a high-performance video conferencing endpoint designed for medium to large meeting rooms. It features advanced audio and video capabilities, intuitive touch controls, seamless integration with leading UC platforms, and robust security features. Below are key sections covering setup, features, operation, configuration, and troubleshooting.

Features at a Glance

Key components: Main codec unit, Touch control panel, Camera, Microphone array, Remote control, Power supply, and various connectivity ports.

Installation & Setup

Unpack and verify all components. Mount or position the unit in the meeting room.

1. Mount the camera: Attach to top of display or wall mount using included bracket.
2. Connect display: Use HDMI cable from HDMI OUT port to primary display.
3. Network connection: Connect Ethernet cable to network port for PoE or use power adapter.
4. Connect peripherals: Attach microphones, secondary displays, or content sources to appropriate ports.
5. Power on: Connect to power source or ensure PoE switch is active.

WARNING! Unit is heavy; use two people for mounting. Ensure all cables are securely connected and not pinched.

First-Time Configuration

Power on the system; follow on-screen setup wizard on the touch control panel.

1. Language selection: Choose preferred interface language.
2. Network setup: Configure IP settings (DHCP recommended) or enter static IP if required.
3. UC platform registration: Sign in to Microsoft Teams, Zoom, or other supported platforms.
4. Audio/Video test: Run built-in diagnostics to verify camera, microphone, and speaker functionality.
5. Calendar integration: Connect to room calendar service (Exchange, Google Calendar).

CAUTION! Keep firmware updated for optimal performance and security. Initial setup requires network connectivity.

Technical Specifications

• Video Codecs: H.264, H.265, VP9
• Audio Codecs: Opus, G.722, AAC-LD
• Microphones: 8-element beamforming array with 20ft pickup range
• Ports: 2x HDMI (in/out), 3x USB-C, 1x USB-A, Gigabit Ethernet, Audio out, RS-232
• Wireless: Wi-Fi 6 (802.11ax), Bluetooth 5.1
• Power: 100-240V AC, 50/60Hz or PoE+ (IEEE 802.3at)
• Operating Temperature: 32°F to 104°F (0°C to 40°C)
• Dimensions: Main unit: 12.6" x 8.3" x 2.4" (320mm x 210mm x 60mm)
• Weight: 8.8 lbs (4 kg)

Controls & Interface

Primary control via 10-inch touch panel. Physical buttons: Power, Volume up/down, Mute.

Touch Interface: Home screen with quick access to calls, calendar, content sharing, and settings. During calls: Camera controls, microphone mute, volume adjustment, participant list, content sharing button.

Remote Control: Navigation pad, number keys, dedicated buttons for Mute, Volume, Camera Presets, Content Share.

Settings Menu: Network configuration, Audio/Video settings, UC accounts, Security options, System information, Diagnostics.

Connecting Devices

Content Sources: HDMI IN for laptops, USB-C for direct connection. Displays: HDMI OUT to primary and secondary monitors. Network: Ethernet for PoE and network services.

1. Turn off all devices before making connections.
2. Use certified high-speed HDMI cables for 4K content.
3. For wireless presentation, ensure the E220 and source device are on the same network.
4. Connect external audio devices (speakers, mixers) to the audio out port if needed.

Tip: Label cables for easy identification and troubleshooting.

Making & Managing Calls

Supports direct dialing, calendar joins, and ad-hoc meetings.

1. Place a call: From home screen, tap "New Call" and enter SIP URI, IP address, or dial number.
2. Join from calendar: Tap meeting on calendar view and select "Join".
3. Answer incoming call: Swipe or tap "Answer" on touch panel.
4. During call: Use touch controls to mute/unmute, adjust volume, control camera (pan/tilt/zoom).
5. Content sharing: Tap "Share" button, select source (HDMI, USB-C, wireless).
6. Camera presets: Save up to 10 camera positions for quick recall.
7. End call: Tap red "End Call" button.

WARNING! Ensure proper lighting for video clarity. Position microphones centrally for optimal audio pickup.

Advanced Features

NoiseBlockAI: AI-powered noise suppression. People Framing: Camera automatically frames participants. Voice Tracking: Camera follows active speaker. Multi-Stream: Send separate video streams for people and content. Encryption: End-to-end encryption for calls. Diagnostics: Built-in network and system diagnostics tool.

Care & Maintenance

Power off and unplug before cleaning. Use soft, dry microfiber cloth for touch panel and camera lens. Do not use liquid cleaners, aerosols, or abrasive materials.

CAUTION! Do not expose to direct sunlight, extreme temperatures, or moisture. Keep ventilation openings clear of obstructions.

Regulatory & Compliance

FCC Part 15 Class A, CE, RoHS, WEEE compliant. UL/CSA certified. Manufactured under ISO 9001 standards. Incorporates encryption technologies subject to export regulations. For software licenses and open source acknowledgments, visit the Polycom website. Support: support.polycom.com or contact 1-800-POLYCOM.

Troubleshooting

Reset: Settings > System > Reset to factory defaults (requires admin password).

Firmware Update: Settings > System > Check for Updates (requires internet connection).

Service: 1-800-POLYCOM; support.polycom.com