Polycom HD Voice Phone Manual VVX 411

The Polycom VVX 411 is a high-definition business media phone designed for superior voice quality and productivity. It features a high-resolution color display, support for multiple lines, HD Voice (G.722), Power over Ethernet (PoE), USB connectivity, and integration with leading unified communications platforms. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Using Phone Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Color LCD display, Handset, Keypad, Ethernet ports, USB port, Headset jack, Volume controls.

Feature	Description
High-resolution color display	4.3-inch TFT LCD for clear call and menu information
HD Voice (G.722)	Wideband audio for superior call clarity
Power over Ethernet (PoE)	IEEE 802.3af compliant; powered via network cable
Dual Gigabit Ethernet ports	For network and PC connection (LAN and PC ports)
USB port	For accessories like wireless headsets or USB flash drives
Headset jack	3.5mm jack for wired headset connectivity
Multiple line support	Up to 12 lines (dependent on configuration)
Unified Communications support	Compatible with Microsoft Skype for Business, BroadWorks, and others
Volume controls	Dedicated buttons for handset, speaker, and ringer volume
Conference calling	Built-in support for multi-party audio conferences

Installation

Unpack and inspect contents. Place on stable surface near network outlet.

Connect to network: Plug Ethernet cable from switch/router into LAN port.
Connect PC (optional): Plug Ethernet cable from PC into PC port.
Power the phone: Use PoE from switch or connect the included power adapter to the DC port.
Connect handset: Plug coiled handset cord into handset jack.
Connect headset (optional): Plug into 3.5mm headset jack.

WARNING! Use only approved power adapter. Ensure cables are securely connected.

First-Time Setup

Phone will boot and attempt to obtain network configuration automatically.

Check network connection: Ensure Ethernet link is active (LED indicator).
Configure provisioning: Enter server details via menu (Settings > Advanced > Admin Settings > Network > Provisioning Server).
Set date and time: Usually synchronized from network; can be set manually in Settings.
Register to server: Phone should auto-register if provisioned correctly; check status on home screen.
Adjust audio settings: Set handset, speaker, and ringer volume to desired levels.

CAUTION! Do not unplug during boot or firmware upgrade.

Specifications

Display: 4.3-inch TFT color LCD, 480 x 272 pixels.
Audio Codecs: G.711, G.722 (HD), G.729, iLBC, Opus.
Network: Dual 10/100/1000 Mbps Ethernet ports, IEEE 802.3af PoE.
Ports: LAN, PC, USB 2.0, Headset (3.5mm), Handset, DC power.
Protocols: SIP, TLS, SRTP, IEEE 802.1X.
Power Source: PoE (IEEE 802.3af) or 5V DC adapter.
Operating Temperature: 32°F to 104°F (0°C to 40°C).
Supported Platforms: BroadWorks, Metaswitch, Asterisk, Microsoft Skype for Business (via plugin).

Controls and Settings

Access menu via Home key or touchscreen. Front keys: Home, Volume Up/Down, Mute, Headset, Speakerphone, Navigation pad.

Touchscreen: Tap to select lines, access contacts, call history, and settings.

Basic Settings: Audio (volume, tone), Display (brightness, contrast, timeout), Time & Date, Ring Tones. Advanced Settings: Network (IP, VLAN, QoS), Security (passwords, encryption), Provisioning (server URL), Admin (factory reset, firmware). Call Features: Hold, Transfer, Conference, Forward, Do Not Disturb.

Connecting Devices

Network: LAN port to switch. PC: PC port to computer. Headset: 3.5mm jack. USB: For wireless headset dongle or storage.

Power off phone before connecting accessories.
Match cables to correct ports (e.g., Ethernet to LAN, not PC).
For PoE, ensure switch provides adequate power (IEEE 802.3af).

Tip: Use certified Polycom accessories for optimal compatibility.

Using Phone Features

Supports basic and advanced telephony features.

Make a call: Lift handset or press Speakerphone, dial number, press Dial or Send.
Answer a call: Lift handset, press Speakerphone, or tap Answer on screen.
Hold: Press Hold button during active call.
Transfer: Press Transfer, dial target number, press Transfer again.
Conference: During a call, press Conference, dial second party, press Conference again to merge.
Call Forward: Access via menu (Features > Call Forward) to set rules.
Contacts: Add/edit via Directory; sync with corporate address book if configured.
Call History: View missed, received, and placed calls.
Do Not Disturb: Enable via Features menu or dedicated key (if configured).

WARNING! Do not expose to liquids; keep vents clear for cooling.

Accessibility Features

Visual: Adjust display contrast and font size in Settings > Display. Audio: Adjust ringer volume and tone; hearing aid compatible (HAC) handset. Physical: Large, tactile keys; optional external ringer.

Care & Cleaning

Unplug power before cleaning. Use slightly damp, lint-free cloth for display and housing. Do not use abrasive cleaners or solvents.

CAUTION! Avoid getting moisture into openings. Never spray directly onto phone.

Regulatory Information

FCC Part 15: Class A digital device; complies with limits for business environments. CE marked. ICES-003 compliant. Contains FCC ID: SA8-VVX411. For safety and regulatory information, visit the Polycom website. Copyright © Polycom, Inc. For support, visit www.polycom.com/support or contact your system administrator.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No power/no display	Power source	Check PoE switch or power adapter connection; try different outlet.
No network connection	Cable/configuration	Verify Ethernet cable is secure; check LAN port LED; confirm IP settings.
Cannot register	Provisioning/credentials	Verify provisioning server address and SIP credentials; contact administrator.
No audio on calls	Volume/mute/headset	Check volume settings; ensure mute is off; verify handset/headset connection.
Poor audio quality	Network/Codec	Check network for packet loss/jitter; verify G.722 is enabled for HD calls.
Touchscreen unresponsive	Calibration	Restart phone; if persistent, perform factory reset via admin menu.

Reset: Settings > Advanced > Admin Settings > Reset to Factory Defaults (requires admin password).

Service: Contact system administrator or Polycom support at www.polycom.com/support.