Polycom HD Voice Phone Manual

The Polycom HD Voice Phone is a high-definition business IP phone designed for superior audio clarity, featuring advanced noise reduction, wideband audio support, multiple line appearances, PoE (Power over Ethernet) capability, integrated Gigabit Ethernet switch, color LCD display, programmable keys, headset compatibility, and support for various VoIP protocols. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Advanced Call Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: HD Voice handset, Color LCD display, Programmable line/feature keys, Navigation cluster, Headset jack, Ethernet ports, Power connector.

Feature	Description
HD Voice Audio	Wideband audio for crystal-clear conversations
Color LCD Display	Backlit display for call information and menus
Programmable Keys	Customizable for lines, speed dials, and features
Gigabit Ethernet Switch	Two ports for daisy-chaining to a computer
Power over Ethernet (PoE)	IEEE 802.3af compliant for single-cable power
Headset Port	3.5mm jack for wired headset connectivity
Noise Reduction	Acoustic Clarity Technology for background noise suppression
Multiple Line Support	Supports up to multiple call appearances
Conference Calling	Built-in support for multi-party conferences
Firmware Upgradable	Remote or local firmware updates

Installation

Unpack and inspect contents. Place on stable desk surface.

Connect to Network: Plug Ethernet cable from your network switch/router into the LAN port.
Connect Computer (Optional): Plug a second Ethernet cable from the PC port to your computer.
Power the Phone: Use the included power adapter OR ensure your network switch provides PoE.
Connect Handset: Plug the coiled handset cord into the dedicated handset jack.
Connect Headset (Optional): Plug a compatible headset into the headset jack.

WARNING! Use only the provided or approved power adapter. Ensure cables are not pinched or damaged.

First-Time Setup

Power on the phone; it will attempt to boot and obtain network configuration.

Network Configuration: The phone may auto-configure via DHCP. Check the display for an IP address.
Server Provisioning: Enter your VoIP server address if required (via web interface or keypad).
Set Language: Press the Menu button, navigate to Settings > Preferences > Language.
Program Keys: Assign line appearances or speed dials via the web configuration interface.
Audio Adjustment: Test and adjust handset, speaker, and headset volume using the volume keys.

CAUTION! Do not expose to liquids. Place in a well-ventilated area.

Specifications

Audio Technology: HD Voice with wideband (G.722) and narrowband codecs.
Display: Backlit graphical LCD with adjustable contrast.
Network: Dual 10/100/1000 Mbps Ethernet ports with integrated switch.
Power: 802.3af PoE or 48V DC external power adapter.
Protocols: SIP, SCCP (varies by model).
Programmable Keys: Configurable for line, presence, speed dial, and features.
Headset Support: Electronic Hookswitch (EHS) compatible.
Operating Temp: 32°F to 104°F (0°C to 40°C).
Regulatory: FCC Part 15, Class B; CE marked.

Controls and Settings

Access menus via the dedicated Menu button or softkeys under the display.

Front Panel: Handset with indicator light, LCD, Navigation cluster (Up/Down/Left/Right/Select), Softkeys, Volume keys, Mute button, Headset button, Speakerphone button, Hold button.

Basic Settings via Phone: Audio (Volume, Ringer tones), Display (Contrast, Backlight timeout), Time & Date, Ringtone selection. Advanced Settings via Web: Access the phone's web interface by entering its IP address in a browser. Configure Network, SIP/Line accounts, Programmable Keys, Security, Firmware.

Connecting Devices

Network: Use standard Ethernet cable to LAN port. Computer: Connect to PC port for pass-through. Headset: Use 3.5mm plug.

Ensure phone is powered off or disconnected before making connections.
Use Cat5e or better Ethernet cables for Gigabit performance.
For PoE, verify your network switch provides adequate power (802.3af).
For headset use, enable the headset mode via the Headset button.

Tip: Label cables for easy identification during maintenance.

Advanced Call Features

Supports standard and advanced telephony features.

Make a Call: Lift handset or press Speakerphone, dial number, press Dial softkey.
Answer a Call: Lift handset, press Speakerphone, or press the Answer softkey.
Hold: Press Hold button during a call.
Transfer: During a call, press Transfer, dial target number, press Transfer again.
Conference: During first call, press Conference, dial second party, press Conference again to merge.
Call Forwarding: Configure via web interface or feature codes (e.g., *72).
Voicemail: Press the Messages key or dial your voicemail access number.
Redial: Press the Redial key or select from call history.

WARNING! Do not use the phone during an electrical storm. Use a surge protector.

Accessibility Features

Visual Alerts: Flashing LED for incoming calls/messages. Audio Adjustments: Independent volume control for ringer, handset, speaker, headset. TTY Compatibility: Can be used with compatible TTY devices when configured.

Care & Cleaning

Disconnect power before cleaning. Use a soft, slightly damp cloth for the housing and display. Do not use abrasive cleaners, solvents, or sprays directly on the phone.

CAUTION! Keep all liquids away from the device. Ensure the phone is completely dry before reconnecting power.

Regulatory Information

FCC Part 15: This device complies with part 15 of the FCC Rules. Operation is subject to the condition that this device does not cause harmful interference. Copyright © Polycom, Inc. All rights reserved. Polycom and the Polycom logo are registered trademarks of Polycom, Inc. For technical support, visit support.polycom.com or contact your authorized Polycom reseller.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No power / No display	Power source / Cable	Check power adapter connection; verify PoE switch is enabled; try a different cable.
No network connectivity	Network cable / Settings	Reseat Ethernet cable; check for link lights; verify DHCP is available or static IP is set correctly.
No dial tone / Cannot make calls	Line registration / Server	Check phone's status for registered line; verify SIP server address and credentials.
Poor audio quality	Network / Device	Check network for packet loss/jitter; ensure HD Voice is enabled; clean handset microphone.
Display is blank or dim	Settings / Power	Adjust display contrast/brightness in settings; check power supply voltage.

Reset: To factory reset, press and hold the # key during boot (check specific model guide) or use the web interface.

Service: support.polycom.com; contact your system administrator or Polycom partner.