Polycom HD Voice VVX 411 Phone Manual

The Polycom VVX 411 is a business media phone designed for high-definition voice communications. It features a color LCD display, support for multiple lines, HD Voice technology for superior audio quality, Power over Ethernet (PoE), USB connectivity, and integration with various unified communications platforms. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

Features at a Glance

Key components: Color LCD display, Handset, Keypad, Ethernet ports, USB port, Headset jack, Volume controls.

Installation

Unpack and inspect contents. Place on a stable desk surface.

1. Connect to Network: Plug an Ethernet cable from your network switch/router into the LAN/PoE port on the phone.
2. Connect to Computer (Optional): Use the PC Ethernet port on the phone to connect your computer, sharing the network connection.
3. Power the Phone: Use either Power over Ethernet (PoE) from a compatible switch or connect the included AC power adapter to the DC power port.
4. Connect Handset and Headset: Plug the coiled handset cord into the HANDSET jack. Plug a headset into the HEADSET jack if desired.

WARNING! Use only the provided or approved power adapter. Ensure cables are not pinched or damaged.

First-Time Setup

Power on the phone; it will boot and attempt to receive configuration from the network.

1. Network Configuration: If using DHCP (default), the phone will obtain an IP address automatically. For static IP, configure via the phone's web interface.
2. Server Configuration: The phone typically auto-discovers the call server (e.g., SIP, BroadSoft). Manual provisioning may be required by your administrator.
3. Set Language and Time: Navigate to Settings > Preferences > Language/Time to set your preferences.
4. Register Lines: Your administrator will provision your extension(s). Lines should appear registered on the home screen.

CAUTION! Do not unplug the phone during firmware updates as this may cause permanent damage.

Specifications

• Display: 3.5-inch color graphical LCD with backlight.
• Audio: HD Voice (G.722), wideband and narrowband codec support (G.711, G.729).
• Network: Dual 10/100/1000 Mbps Ethernet ports (LAN, PC), 802.3af PoE.
• Connectivity: USB 2.0 port, Headset jack (3.5mm), Handset jack.
• Protocols: SIP, TLS, SRTP, IEEE 802.1X.
• Power Source: 802.3af PoE or 5V DC power adapter.
• Operating Temp: 32°F to 104°F (0°C to 40°C).
• Supported Services: Presence, multi-party conferencing, XML applications.

Controls and Settings

Access the main menu via the Menu soft key or the Home key. Navigation uses the 4-way directional pad and soft keys.

Keypad: Standard 12-key dial pad, Hold, Mute, Headset, Speakerphone, Volume rocker, Navigation pad, Programmable line/feature keys.

Settings Menu: Call Features (forwarding, waiting), Audio Settings (ringer, handset, headset volume), Display Settings (contrast, backlight timeout), Network Configuration, Phone Status. Web Interface: Access via the phone's IP address for advanced provisioning and settings (admin credentials required).

Connecting Devices

Network: LAN/PoE port to switch. PC: PC port to computer's Ethernet. USB: For compatible headsets or expansion modules. Headset: 3.5mm plug into HEADSET jack.

1. Ensure the phone is powered off or disconnected before adding accessories.
2. For USB headsets, plug directly into the USB port; the phone may auto-detect.
3. Use certified Polycom accessories for guaranteed compatibility.

Tip: Use the web interface to configure headset type and parameters for optimal performance.

Using Advanced Features

Supports advanced call handling and UC features.

1. Making Calls: Lift handset or press Speaker/Headset, dial number, press Dial or #.
2. Answering Calls: Press the flashing line key, Answer soft key, or lift handset.
3. Call Hold/Resume: Press Hold key; resume by selecting the held call.
4. Transfer: During a call, press Transfer, dial target number, press Transfer again to complete.
5. Conference: During a call, press Confrnc, dial second party, press Confrnc again to merge.
6. Forwarding: Set via Call Forwarding menu (Always, Busy, No Answer).
7. Speed Dial: Assign numbers to programmable keys via the web interface or phone menu.
8. XML Applications: Access services like weather or directories if provisioned by your administrator.

WARNING! Do not use liquid or abrasive cleaners on the display or keys.

Accessibility Features

Visual Alerts: Flashing line keys for incoming calls. Audio Adjustments: Independent volume controls for ringer, handset, headset, and speaker. TTY Support: Can be configured for Teletypewriter compatibility (requires proper setup). High-Contrast UI: Display settings can be adjusted for better visibility.

Care & Cleaning

Disconnect power before cleaning. Use a soft, dry, lint-free cloth. For stubborn marks, slightly dampen the cloth with water. Do not use solvents or abrasive cleaners.

CAUTION! Never spray liquids directly onto the phone. Avoid excessive moisture near ports.

Regulatory Information

FCC Part 15: Class A digital device. Complies with Part 68 of FCC rules. Registered for connection to the public switched telephone network. Contains FCC ID: SA8-VVX411. For Canada, complies with ICES-003 Class A. This product contains lithium battery for memory backup; dispose of according to local regulations. For support, visit www.poly.com/support or contact your system administrator.

Troubleshooting

Reset: To reboot, unplug power/Ethernet for 10 seconds and reconnect. For factory reset (erases all settings), press and hold the 1, 3, and 5 keys during power-up until "Factory Reset" appears.

Service: Contact your system administrator or Polycom Support at www.poly.com/support.