Polycom Model VVX 411 Manual

The Polycom VVX 411 is a business media phone featuring a 3.5-inch color LCD, 6-line display, HD Voice, Gigabit Ethernet, Power over Ethernet (PoE) support, USB port for expansion, integrated Bluetooth, and support for up to 12 SIP lines. It is designed for unified communications with Microsoft Skype for Business, BroadWorks, and other SIP-based platforms. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Using Phone Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Color LCD display, Handset, Keypad, Navigation cluster, Volume keys, Headset port, USB port, Ethernet ports.

Feature	Description
Display	3.5-inch color LCD with 6-line capability
Audio	HD Voice (wideband audio), Acoustic Clarity Technology
Network	Dual Gigabit Ethernet ports with PoE (802.3af)
Connectivity	USB 2.0 port for expansion modules, Integrated Bluetooth
Lines/SIP Accounts	Supports up to 12 SIP lines
Protocols	SIP, Microsoft Skype for Business, BroadWorks
Headset Port	3.5mm jack for wired headset connection
Handset	Wideband handset with noise-canceling microphone
Power	PoE or optional external power adapter
Navigation	5-way navigation cluster and soft keys

Installation

Unpack and inspect contents. Place on stable desk surface.

Connect Network: Use Ethernet cable to connect LAN port to network switch.
Connect Power: Use PoE from switch or connect external power adapter to DC port.
Connect Handset: Plug handset cord into dedicated jack on back of phone.
Optional Headset: Plug wired headset into 3.5mm headset jack.

WARNING! Use only approved power adapter. Ensure network cables are securely connected.

First-Time Setup

Power on phone; follow on-screen prompts.

Network Boot: Phone will attempt to obtain IP address via DHCP.
Provisioning: Auto-provision from configured server (SIP or Skype for Business).
Set Language: In Settings menu, select preferred language (default English).
Configure Accounts: Enter SIP credentials or sign in to Skype for Business.
Test Call: Make a test call to verify audio and network connectivity.

CAUTION! Do not disconnect during firmware update. Ensure stable network connection.

Specifications

Display: 3.5-inch color TFT LCD, 320 x 240 pixels.
Audio Codecs: G.711, G.722, G.729, Opus, iLBC.
Network Interfaces: Dual 10/100/1000 Mbps Ethernet with PoE (802.3af).
Expansion: USB 2.0 port for Polycom VVX Expansion Module.
Wireless: Integrated Bluetooth 3.0+HS for headset profile.
Power: 802.3af PoE or 5V DC external adapter.
Protocol Support: SIP 2.0 (RFC 3261), TLS, SRTP, Microsoft Skype for Business.
Operating Temp: 32°F to 104°F (0°C to 40°C).
Compliance: FCC Part 15, CE, RCM, UL/CSA.

Controls and Settings

Access menu via Home key or Settings soft key. Front Panel: Handset, LCD, Navigation cluster, Volume keys, Mute key.

Keypad: Standard 12-key dial pad, Hold, Transfer, Conference, Headset, Speakerphone, Mute, Navigation keys.

Settings: Audio (ringer volume, handset/headset settings), Display (contrast, backlight, screensaver), Network (IP configuration, VLAN), Accounts (SIP credentials, server settings), Features (call forwarding, voicemail). Administration: Web interface accessible via phone IP address for advanced configuration.

Connecting Devices

Network: Ethernet cable to LAN port. Headset: 3.5mm jack or Bluetooth. Expansion: USB module.

Turn off phone before connecting wired headset or expansion module.
Match cables to ports (Ethernet to LAN, headset to 3.5mm jack).
For Bluetooth headset, enable Bluetooth in phone settings and pair device.

Tip: Use shielded Ethernet cables in environments with high EMI.

Using Phone Features

Supports basic and advanced telephony features.

Make Call: Lift handset or press Speakerphone, dial number, press Dial or Send key.
Answer Call: Lift handset, press Speakerphone, or press Answer soft key.
Hold: Press Hold key to place active call on hold.
Transfer: During call, press Transfer, dial target number, press Transfer again.
Conference: During call, press Conference, dial second party, press Conference again to merge.
Voicemail: Press Messages key or dial voicemail access number.
Call History: Press Directory key to view missed, received, and placed calls.
Speed Dial: Assign numbers to speed dial keys via settings.

WARNING! Do not expose phone to liquids. Use only Polycom-approved accessories.

Accessibility Features

Visual Alerts: Flashing LED for incoming calls. Audio: Adjustable ringer volume and tones. Display: Adjustable contrast and font size. TTY Support: Compatible with external TTY devices via headset port.

Care & Cleaning

Unplug power before cleaning. Use slightly damp, lint-free cloth. Do not use abrasive cleaners or sprays.

CAUTION! Avoid getting moisture into openings. Do not submerge any part of the phone.

Regulatory Information

FCC Part 15: Class A digital device; complies with limits for business use. CE: Conforms to European EMC directive. Copyright © Polycom, Inc. All rights reserved. Polycom and the Polycom logo are trademarks of Polycom, Inc. For support, visit www.polycom.com/support or contact your authorized Polycom reseller.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No power	PoE/Power adapter	Check Ethernet cable for PoE; ensure power adapter is connected and outlet is live.
No network connectivity	Cable/DHCP	Check Ethernet cable; verify DHCP server is reachable; check VLAN settings.
No audio	Handset/Volume/Mute	Ensure handset is connected; adjust volume; check mute status.
Cannot register to server	Credentials/Network	Verify SIP credentials and server address; check firewall/proxy settings.
Display is blank	Power/Backlight	Check power; adjust display backlight timeout in settings.

Reset: Press and hold 1, 3, 5, 7, 9, * keys during boot for factory reset.

Service: Contact Polycom Support or authorized service center. Do not attempt to repair internally.