Installation Guide
Tools Needed:
- Ethernet cable (Cat5e or higher)
- Power adapter (if using PoE)
- Handset cable
- Network switch with PoE capability
- Screwdriver (if mounting)
Step-by-Step Installation
- Choose Installation Location: Select a location near network connection with adequate ventilation and accessibility.
- Unpack and Inspect: Remove all packaging materials and inspect the phone for any visible damage.
- Connect Network Cable: Connect Ethernet cable to the LAN port on the phone and to your network switch.
- Power Connection: Connect power adapter or ensure PoE is enabled on your network switch.
- Handset Connection: Connect the handset to the designated port on the phone.
- Optional Accessories: Connect additional devices such as headsets or expansion modules if required.
- Power On: Turn on the phone and wait for boot sequence to complete.
- Configuration: Follow on-screen prompts to configure network settings and user preferences.
Specifications
| Model Series | VVX 300/400/500 Series |
| Type | Business IP Phone |
| Display | Backlit LCD, 3.5" to 4.3" (model dependent) |
| Lines Supported | Up to 12 lines (model dependent) |
| Audio Codecs | G.711, G.722, G.729, Opus |
| Network Protocols | SIP, RTP, RTCP, HTTP/HTTPS, TFTP |
| Power Options | PoE (802.3af), AC Adapter |
| Network Ports | Dual 10/100/1000 Ethernet ports |
| Dimensions | 8.5 x 9.5 x 6.5 inches (approx.) |
| Weight | 2.2 lbs (1 kg) |
| Operating Temperature | 32°F to 104°F (0°C to 40°C) |
| Certifications | UL, CE, FCC, RoHS |
Warranty Information
- Full Warranty: 1 year parts and labor
- Extended Support: Optional support plans available
- Software Updates: 3 years of firmware updates included
For warranty service, contact Polycom Support at 1-800-POLYCOM or visit Polycom.com
Key Features
HD Voice Quality
Advanced acoustic technology and wideband audio support deliver exceptional voice clarity and natural conversation experience.
Multi-line Support
Support for multiple lines with distinct ringing patterns and visual indicators for efficient call management.
Integrated Gigabit Switch
Built-in dual-port Gigabit Ethernet switch allows daisy-chaining to computers without additional network equipment.
Bluetooth Connectivity
Wireless connectivity for headsets and mobile devices, enabling seamless call transfer between devices.
Unified Communications
Integration with leading UC platforms including Microsoft Teams, Zoom, and BroadSoft applications.
Power over Ethernet
Simplified installation with single cable for both network connectivity and power delivery.
Call Management Features
Call Forwarding
Flexible call forwarding options based on time, availability, or specific conditions
Conference Calling
Multi-party conference calls with easy setup and management controls
Call Recording
One-touch call recording with configurable storage options
Visual Voicemail
Graphical interface for voicemail management with playback controls
Do Not Disturb
Customizable DND settings with exception rules for important contacts
Speed Dial
Programmable speed dial keys with contact photos and presence indicators
Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| Phone won't power on | Power issue, faulty cable, PoE not enabled | Check power source, try different cable, verify PoE switch settings |
| No dial tone | Network configuration, SIP registration failure | Check network settings, verify SIP credentials, restart phone |
| Poor audio quality | Network congestion, codec mismatch, hardware issue | Check network QoS settings, verify codec configuration, test with headset |
| Display issues | Loose connection, firmware problem, hardware failure | Check cable connections, update firmware, factory reset if needed |
| Cannot access web interface | Network restrictions, incorrect IP, firewall blocking | Verify IP address, check firewall settings, ensure HTTP/HTTPS access |
| Buttons not responding | Firmware issue, hardware failure, configuration problem | Update firmware, factory reset, contact support if persistent |
Common Error Codes
- 404 Not Found: SIP server not reachable - Check network connectivity
- 403 Forbidden: Authentication failure - Verify username and password
- 486 Busy: Call rejected - Check call forwarding settings
- 503 Service Unavailable: Server issue - Contact system administrator
- DHCP Failure: Network configuration - Check DHCP server availability
- TFTP Error: Firmware download - Verify TFTP server configuration
Manual Downloads
Current VVX Series Models
VVX 310
Basic Business Phone
VVX 410
Mid-range Business Phone
VVX 501
Advanced Business Phone
VVX 601
Executive Business Phone
Popular Previous Models
VVX 201
Entry-level IP Phone
VVX 300
Standard Business Phone
VVX 400
Feature-rich Business Phone
VVX 500
Advanced Media Phone