Polycom Phone HD Voice Manual

The Polycom Phone HD Voice series delivers exceptional audio clarity and reliability for business communications. These phones feature advanced acoustic technology, support for multiple lines and call appearances, HD Voice wideband audio, intuitive interfaces, and integration with leading VoIP platforms. Below are key sections covering setup, features, configuration, operation, and maintenance.

Features at a Glance

Key components: HD Voice handset and speakerphone, Color display, Programmable keys, Ethernet ports, Headset jack, Power adapter.

Installation & Setup

Unpack and inspect contents. Choose a stable, well-ventilated location.

1. Connect to Network: Plug an Ethernet cable from your network switch/router into the LAN port on the phone. Use the PC port to connect a computer if needed.
2. Connect Handset: Plug the coiled handset cord into the HANDSET port.
3. Apply Power: Connect the provided power adapter to the DC IN port and an outlet, OR ensure your network switch provides PoE.
4. Connect Optional Devices: Plug a headset into the HEADSET port and/or an external music source for MoH.

WARNING! Use only the provided or approved power adapter. Ensure cables are routed to avoid tripping hazards.

First-Time Configuration

Power on the phone; it will boot and attempt to obtain network settings via DHCP.

1. Check Network: Press the Menu button, navigate to **Status > Network** to confirm an IP address is assigned.
2. Provision the Phone: Enter the assigned IP address into a web browser to access the admin web interface. Input the server/provisioning URL provided by your system administrator.
3. Set Basic Parameters: Configure time zone, language, and user information (name, extension) via the web interface or phone menu.
4. Test Audio: Make a test call to verify handset, speakerphone, and headset audio quality.

CAUTION! Configuration changes may require a reboot. Save settings before exiting.

Specifications

• Audio Technology: HD Voice (G.722), Acoustic Fence, Full-duplex speakerphone.
• Display: Backlit graphical LCD with adjustable contrast.
• Network Interfaces: Two 10/100/1000 Mbps Ethernet ports (LAN, PC), PoE (802.3af Class 2).
• Connectors: Handset (RJ9), Headset (3.5mm or RJ9), DC power, External Music Source.
• Call Features: Hold, Transfer, Conference, Forward, Multiple Line Appearances.
• Supported Codecs: G.711, G.722, G.729, Opus.
• Power Source: 48V DC via power adapter or PoE.
• Operating Environment: 32°F to 104°F (0°C to 40°C).

Controls and Interface

Access menus via the dedicated **Menu** button or soft keys below the display. Navigation uses the 4-way directional pad and **Select** button.

Key Interface: **Line Keys** (illuminated), **Hold**, **Transfer**, **Conference**, **Volume Up/Down**, **Mute**, **Headset**, **Speakerphone**.

Display & Menus: Main screen shows date/time, line status, and caller ID. **Menu Options** include Call History, Directory, Settings (Audio, Display, Network), Status, and Admin (password protected).

Connecting to Network & Services

Network: Use Ethernet cable to LAN port. Services: Configure via web interface with SIP server details.

1. Ensure phone has a valid IP address (check Status menu).
2. Log into the phone's web interface (http://[phone-ip]).
3. Enter SIP credentials (server, username, authentication, extension) provided by your IT admin or service provider.
4. Save and reboot. The phone should register and show a ready status.

Tip: For PoE, ensure your network switch is PoE-capable and provides sufficient power.

Making & Managing Calls

Supports basic and advanced call handling features.

1. Make a Call: Lift handset or press **Speakerphone** or **Headset**, then dial number. Or dial first to auto-select speaker.
2. Answer a Call: Press the flashing line key, or press **Answer** soft key, or lift handset.
3. Place on Hold: Press **Hold** button. Retrieve by pressing the held line key.
4. Transfer Call: During a call, press **Transfer**, dial the target number, announce (optional), then press **Transfer** again to complete.
5. Conference Call: During first call, press **Conference**, dial second party, wait for answer, press **Conference** again to merge.
6. Adjust Volume: Use **Volume Up/Down** buttons during a call for handset, speaker, or ringer volume.
7. Mute: Press **Mute** button to mute microphone. Indicator light will illuminate.

WARNING! Emergency calls (e.g., 911) may require specific configuration. Consult your system administrator.

Advanced Features

**Call Forwarding:** Set via menu or web interface (always, busy, no answer). **Speed Dials:** Assign to programmable keys. **Directories:** Personal and corporate directory access. **Call Logs:** View missed, received, and placed calls. **Music on Hold:** Connect external audio source and enable in settings.

Care & Maintenance

Disconnect power before cleaning. Use a soft, dry cloth to wipe the phone body and display. Do not use liquids, sprays, or abrasive cleaners on any surface.

CAUTION! Do not disassemble the phone. Refer servicing to qualified personnel. Keep liquids away from the device.

Regulatory Information

FCC Part 15: Class B digital device; complies with limits for residential installations. ICES-003: Complies with Canadian EMI regulations. This device complies with Part 68 of the FCC rules. The REN (Ringer Equivalence Number) is 0.1B. For support, visit www.polycom.com/support or contact your authorized Polycom reseller.

Troubleshooting

Reset: To factory reset, press and hold the **7** key on the keypad during power-up until the display prompts.

Service: www.polycom.com/support; Contact your system administrator or reseller.