Polycom Phone Manual VVX 311

The Polycom VVX 311 is a business media phone designed for professional communication with a 3.5-inch color display, support for up to 12 lines, HD Voice quality, Power over Ethernet (PoE), USB connectivity, and integration with various unified communications platforms. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Advanced Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: 3.5-inch color LCD display, handset with HD Voice, Ethernet ports, USB port, headset jack, and programmable soft keys.

Feature	Description
Display	3.5-inch color LCD with 320 x 240 resolution
Audio	HD Voice (wideband audio) for superior call clarity
Network	Dual 10/100/1000 Mbps Ethernet ports with PoE support
USB Port	For connecting accessories or for device management
Headset Jack	3.5mm jack for wired headset connection
Lines	Supports up to 12 lines with presence indicators
Soft Keys	Programmable context-sensitive soft keys
Codecs	G.711, G.722, G.729, and Opus support
Protocols	SIP, RTP, SRTP, TLS
Power	PoE (802.3af) or optional AC adapter

Installation

Unpack and inspect contents. Place on stable surface near network connection.

Connect to network: Use Ethernet cable to connect LAN port to network switch.
Connect power: Use PoE from switch or connect optional AC adapter to power port.
Connect handset: Plug handset cable into dedicated jack on phone base.
Connect headset: Optional 3.5mm headset to headset jack.

WARNING! Use only approved power sources. Ensure proper ventilation around device.

First-Time Setup

Power on phone; follow on-screen prompts.

Network configuration: Phone will attempt DHCP; configure manually if needed via settings.
Server configuration: Enter SIP server details provided by your service provider.
User credentials: Enter username, password, and extension as provided.
Verify registration: Check for registration status on home screen.

CAUTION! Handle handset cord carefully to avoid damage to connectors.

Specifications

Display: 3.5-inch color TFT LCD, 320 x 240 pixels.
Audio Features: HD Voice, full-duplex speakerphone, acoustic echo cancellation.
Network Interfaces: Dual 10/100/1000 Mbps Ethernet with PoE (802.3af).
Ports: USB 2.0, 3.5mm headset jack, handset jack.
Supported Protocols: SIP 2.0 (RFC 3261), RTP/RTCP, SRTP, TLS.
Codecs: G.711 (A-law/μ-law), G.722, G.729A/B, Opus.
Power Source: PoE (802.3af) or 5V DC adapter.
Operating Temperature: 32°F to 104°F (0°C to 40°C).

Controls and Settings

Access menu via dedicated Menu button or touch screen. Front Panel: Volume keys, Mute, Headset, Speakerphone, Navigation cluster.

Soft Keys: Context-sensitive for call functions (Hold, Transfer, Conference, etc.).

Basic Settings: Time/Date, Language, Display brightness, Ringtone selection. Network: IP configuration, VLAN, QoS. Audio: Volume levels for handset, speaker, ringer; equalizer settings. Phone: Line configuration, speed dials, call forwarding, Do Not Disturb.

Connecting Devices

Network: Ethernet cable to LAN port. Peripheral: USB for accessories. Headset: 3.5mm jack.

Turn off phone before connecting accessories if possible.
Match cables to correct ports (Ethernet to LAN, headset to headset jack).
Configure connected devices through phone settings menu if required.

Tip: Use certified Polycom accessories for optimal compatibility.

Advanced Features

Supports advanced call handling and UC integration.

Call Management: Hold, transfer, conference, park.
Speed Dials: Program up to 24 speed dials for quick calling.
Call Forwarding: Set rules to forward calls based on conditions.
Bluetooth: Optional USB Bluetooth adapter for wireless headset.
XML Applications: Support for custom XML applications on display.
Directory Integration: Sync with corporate directory via LDAP.
Music on Hold: Configure custom audio for held calls.
Security: SRTP and TLS for encrypted calls and signaling.

WARNING! Do not use unauthorized third-party software or firmware.

Accessibility Features

Visual Alerts: Flashing LED for incoming calls. Audio Adjustments: Independent volume controls for handset, speaker, ringer. TTY Support: Compatible with teletype devices. High-Contrast Display: Option for improved visibility.

Care & Cleaning

Unplug from power before cleaning. Use slightly damp, lint-free cloth; avoid liquids entering openings.

CAUTION! Do not use abrasive cleaners, solvents, or compressed air.

Regulatory Information

FCC Part 15: Class B digital device; complies with limits for residential installation. ICES-003: Complies with Canadian EMI standards. CE Mark: Conforms to European EMC and safety directives. For support, visit www.polycom.com/support or contact your authorized Polycom reseller.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No power	Power source or cable	Check PoE switch or AC adapter connection; try different cable.
No network connectivity	Network configuration	Verify Ethernet cable; check IP settings; restart phone.
No audio on calls	Volume settings or codec	Adjust volume; verify audio codec compatibility with server.
Phone not registering	Server settings or credentials	Confirm SIP server address, username, password, and extension.
Poor call quality	Network issues	Check network latency/jitter; configure QoS settings appropriately.

Reset: Settings > Advanced > Reset to Factory Defaults.

Service: Contact Polycom support or your system administrator.