Polycom Phone Manual VVX 411

The Polycom VVX 411 is a business media phone designed for professional communication, featuring a high-resolution color display, support for up to 12 lines, HD Voice quality, Power over Ethernet (PoE), USB connectivity, and integration with various unified communications platforms. Below are key sections covering features, installation, configuration, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Using Phone Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Color LCD display, Handset, Keypad, Ethernet ports, USB port, Headset jack.

Feature	Description
Display	High-resolution color LCD with adjustable backlight
Lines	Supports up to 12 lines with individual line keys
Audio	HD Voice with wideband audio support
Network	Dual Ethernet ports with Power over Ethernet (PoE)
USB Port	For connecting accessories or Bluetooth adapter
Headset Jack	3.5mm jack for wired headset connection
Conference	Built-in speakerphone with acoustic clarity
Volume Controls	Dedicated buttons for handset, speaker, and ringer
Navigation	5-way navigation pad for menu control
Programmable Keys	Customizable soft keys and line keys

Installation

Unpack and inspect contents. Place phone on stable surface.

Connect network cable: Plug Ethernet cable from switch/router into LAN port.
Connect computer (optional): Use second Ethernet port to connect PC.
Connect handset: Plug coiled handset cord into handset jack.
Power the phone: Use PoE or connect AC power adapter to power port.

WARNING! Use only approved power adapter. Ensure cables are securely connected.

First-Time Setup

Power on phone; follow on-screen prompts.

Network configuration: Phone will attempt DHCP; check network settings in menu.
Server configuration: Enter SIP server or UC platform details as provided.
User credentials: Enter extension number and password for registration.
Adjust settings: Set time zone, language, ring tones, and display preferences.

CAUTION! Keep phone away from liquids and extreme temperatures.

Specifications

Display: 3.5-inch color LCD, 320 x 240 pixels.
Audio Codecs: G.711, G.722, G.729, Opus.
Network: 10/100/1000 Mbps Ethernet, IEEE 802.3af PoE.
Ports: Dual Ethernet, USB 2.0, headset jack, handset jack.
Protocols: SIP, TLS, SRTP, LLDP-MED.
Supported Platforms: BroadWorks, Skype for Business, Microsoft Teams.
Power Source: PoE (802.3af) or 5V DC power adapter.
Operating Temp: 32°F to 104°F (0°C to 40°C).

Controls and Settings

Access menu via navigation pad. Front Panel: Volume buttons, Mute, Headset, Speakerphone, Hold.

Soft Keys: Context-sensitive keys for call functions (Answer, Transfer, Conference, etc.).

Settings Menu: Network configuration, Audio settings (ringer volume, handset gain), Display settings (contrast, backlight time), Time & Date, Language selection (default English). Phone Features: Call forward, Do Not Disturb, Speed dial, Directory, Call history.

Connecting Devices

Network: LAN port for PoE/network, PC port for daisy-chaining computer. USB: For Bluetooth adapter or USB headset. Headset: 3.5mm jack for wired headset.

Turn off phone before connecting accessories.
Match cables to correct ports (Ethernet to LAN, headset to headset jack).
Configure headset mode in Audio settings if needed.

Tip: Use Cat5e or higher Ethernet cables for optimal performance.

Using Phone Features

Supports basic and advanced telephony features.

Make a call: Lift handset or press Speakerphone, dial number, press Dial soft key.
Answer a call: Press Answer soft key, lift handset, or press Speakerphone.
Hold: Press Hold button during active call.
Transfer: Press Transfer, dial target number, press Transfer again.
Conference: Press Conference, dial second party, press Conference again to merge.
Call History: Press Directory button to view missed, received, and placed calls.
Speed Dial: Assign numbers to speed dial keys for quick calling.
Do Not Disturb: Enable in Features menu to silence calls.

WARNING! Do not disassemble phone; refer service to qualified personnel.

Accessibility Features

Visual Alerts: Flashing LED for incoming calls. Audio Adjustments: Independent volume controls for handset, speaker, ringer. High-Contrast Display: Adjust display settings for better visibility.

Care & Cleaning

Unplug before cleaning. Use slightly damp cloth; avoid abrasive cleaners.

CAUTION! Do not spray liquids directly on phone; keep vents clear.

Regulatory Information

FCC Part 15: Class B digital device; complies with interference limits for commercial use. CE marked for European compliance. Copyright © Polycom, Inc. For support, visit www.polycom.com/support or contact your system administrator.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No power	PoE/Power adapter	Check Ethernet cable for PoE; ensure power adapter is connected and outlet works.
No network connection	Cable/Configuration	Verify Ethernet cable is secure; check network settings (DHCP/static IP).
No audio	Volume/Mute	Adjust volume controls; check Mute status; verify handset connection.
Cannot register	Server/Credentials	Confirm SIP server address and user credentials; check network connectivity.
Display issues	Settings/Power	Adjust display contrast/brightness; reboot phone; check for firmware updates.

Reset: Settings > Advanced > Reset to Factory Defaults if needed.

Service: Contact system administrator or Polycom support at www.polycom.com/support.