Polycom Phone Model VVX 311 User Manual

The Polycom VVX 311 is a business media phone designed for professional VoIP communications. It features a high-resolution color display, support for up to 12 lines, HD Voice quality, Power over Ethernet (PoE), USB connectivity, and integration with leading unified communications platforms. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

Features at a Glance

Key components: Color LCD display, Handset, Keypad, Ethernet ports, USB port, Headset jack.

Installation

Unpack and inspect contents. Place on stable surface.

1. Connect to network: Use Ethernet cable to connect LAN port to network switch.
2. Connect handset: Plug handset cord into dedicated jack on phone.
3. Connect power: Use PoE from switch or connect external power adapter.
4. Connect headset: Optional 3.5mm headset connection.

WARNING! Use only approved power adapter. Ensure network cable is securely connected.

First-Time Setup

Power on phone; follow on-screen prompts.

1. Network configuration: Phone will attempt DHCP; configure manually if needed.
2. Server configuration: Enter SIP server address provided by your service provider.
3. Account setup: Enter username, password, and authentication details.
4. Test call: Make test call to verify configuration.

CAUTION! Handle phone carefully; avoid placing heavy objects on display.

Specifications

• Display: 3.5-inch color TFT LCD, 320x240 resolution.
• Audio Codecs: G.711, G.722, G.729, Opus.
• Network Interfaces: Dual 10/100/1000 Mbps Ethernet ports.
• Power: 802.3af PoE or 5V DC external power.
• USB: USB 2.0 host port.
• Dimensions: 8.5 x 7.5 x 5.5 inches.
• Weight: 2.2 lbs (1 kg).
• Operating Temperature: 32°F to 104°F (0°C to 40°C).
• Supported Platforms: BroadWorks, Metaswitch, Asterisk, 3CX.

Controls and Settings

Access menu via Settings button. Front Panel: Volume keys, Mute, Headset, Speakerphone, Navigation keys.

Display Icons: Signal strength, Missed calls, Voicemail, Mute status, Headset status.

Basic Settings: Language, Time/Date, Display brightness, Ringtone selection. Network Settings: IP configuration, VLAN, QoS. Audio Settings: Speaker volume, Ringer volume, Headset gain. Advanced Settings: SIP configuration, Security settings, Firmware update.

Connecting Devices

Network: Ethernet cable to LAN port. Headset: 3.5mm jack. USB: For Bluetooth adapter or other accessories.

1. Turn off phone before connecting accessories.
2. Match cables to correct ports.
3. Configure connected devices in phone settings.

Tip: Use Cat5e or better Ethernet cable for optimal performance.

Using Phone Features

Supports basic and advanced telephony features.

1. Making calls: Lift handset or press Speakerphone, dial number.
2. Answering calls: Press Answer softkey or lift handset.
3. Hold: Press Hold button during active call.
4. Transfer: Press Transfer, enter destination number.
5. Conference: Press Conference, add participants.
6. Voicemail: Press Voicemail button or dial voicemail access number.
7. Call forwarding: Configure in phone settings or via service provider.
8. Directory: Access corporate directory or personal contacts.

WARNING! Do not expose phone to liquids. Keep away from heat sources.

Accessibility Features

Visual Alerts: Flashing LED for incoming calls. Audio Adjustments: Adjustable ringer volume and tone. TTY Compatible: Supports teletypewriter devices when configured.

Care & Cleaning

Unplug before cleaning. Use slightly damp cloth; avoid harsh chemicals.

CAUTION! Do not spray liquids directly on phone. Keep vents clear of dust.

Regulatory Information

FCC Part 15: Class A digital device; complies with interference limits for business use. CE marked for European compliance. Copyright © Polycom, Inc. For support, visit www.polycom.com/support or contact your authorized reseller.

Troubleshooting

Reset: Settings > System > Reset to factory defaults if needed.

Service: Contact your system administrator or Polycom support.