Polycom Phone Model VVX 411 User Manual

The Polycom VVX 411 is a business media phone designed for unified communications, featuring a high-resolution color display, support for up to 12 lines, HD Voice quality, Power over Ethernet (PoE), USB connectivity, and integration with leading UC platforms. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

Features at a Glance

Key components: Color touchscreen display, Handset, Base unit, Ethernet ports, USB port, Headset jack.

Installation

Unpack and inspect contents. Choose a stable, well-ventilated location.

1. Connect to Network: Use Ethernet cable to connect the LAN port to your network switch or router.
2. Connect PC (Optional): Use second Ethernet cable from PC port to your computer.
3. Power the Phone: Use Power over Ethernet (PoE) from your switch or connect the external power adapter to the DC port.
4. Connect Handset: Plug the handset cord into the dedicated jack on the base.
5. Connect Headset (Optional): Plug a wired headset into the 3.5mm headset jack.

WARNING! Use only the provided or approved power adapter. Ensure cables are not pinched or damaged.

First-Time Setup

Power on the phone; it will boot and attempt to obtain network configuration.

1. Network Configuration: The phone will typically auto-configure via DHCP. Check the screen for IP address.
2. Provisioning: Enter your server URL if required for your UC platform (provided by your administrator).
3. Line Registration: Enter account credentials for your VoIP service on each line as needed.
4. Adjust Settings: Use the Settings menu to configure time, date, ringtones, and display preferences.
5. Test Call: Make a test call to verify audio quality and functionality.

CAUTION! Do not unplug the phone during firmware updates. Contact your system administrator for provisioning details.

Specifications

• Display: High-resolution color touchscreen.
• Audio Codecs: G.711, G.722, G.729, Opus.
• Network Interfaces: Dual 10/100/1000 Mbps Ethernet ports with PoE (802.3af).
• Ports: Handset, Headset (3.5mm), USB 2.0, DC power.
• Supported Protocols: SIP, TLS, SRTP, LLDP-MED.
• Power Consumption: Typical 3.5W (PoE Class 2).
• Operating Temperature: 32°F to 104°F (0°C to 40°C).
• Compliance: FCC Part 15, CE, RCM, UL/CSA.

Controls and Settings

Access menus via the touchscreen or dedicated hard keys. Front Panel: Mute, Headset, Speakerphone, Navigation keys, Line/Feature keys.

Touchscreen Interface: Home screen with call lines, applications, and status. Swipe for more options.

Settings Menu: Navigate to Settings icon. Options include: - Sounds: Ringtone selection, volume levels for ringer, speaker, handset. - Display: Brightness, screen timeout, wallpaper. - Network: View IP address, network status, configure VLAN. - Advanced: Admin settings, firmware update, factory reset (requires admin password).

Connecting Devices

Network: Ethernet cable to LAN port. PC: Ethernet cable from PC port to computer. Headset: 3.5mm plug to headset jack. USB: For compatible accessories like Bluetooth adapters.

1. Ensure phone is powered off before connecting new devices.
2. Match cables to correct ports (Ethernet, headset, USB).
3. Power on the phone; check for device recognition on screen.

Tip: For best audio quality, use Polycom-certified headsets and accessories.

Using Phone Features

Supports basic and advanced telephony features.

1. Making a Call: Lift handset or press Speakerphone, then dial number or select contact.
2. Answering a Call: Press the flashing line key, Answer softkey, or lift handset.
3. Hold: Press Hold button during a call; resume by pressing Resume.
4. Transfer: Press Transfer, dial target number, announce call, then complete transfer.
5. Conference: During a call, press Conference, dial second party, then press Conference again to merge.
6. Voicemail: Press Messages key or dial voicemail access number.
7. Contacts: Access directory to store and dial contacts.
8. Call History: View missed, received, and placed calls.

WARNING! Do not expose the phone to liquids. Use a dry cloth for cleaning only.

Accessibility Features

Visual Alerts: Flashing LED for incoming calls. Audio Adjustments: Independent volume control for ringer, handset, speaker. TTY Support: Configurable for Teletypewriter compatibility. Large Font: Option to increase text size on display.

Care & Cleaning

Unplug power before cleaning. Use a soft, dry cloth to wipe the display and casing. For stubborn marks, lightly dampen cloth with water only.

CAUTION! Do not use abrasive cleaners, solvents, or aerosols. Avoid getting moisture into openings.

Regulatory Information

FCC Part 15: Class A digital device; complies with limits for business environments. CE Mark: Indicates conformity with health, safety, and environmental protection standards for products sold within the European Economic Area. Copyright © Polycom, Inc. (now part of HP). Polycom and the Polycom logo are trademarks of HP Inc. For support, visit support.polycom.com or contact your authorized reseller.

Troubleshooting

Reset: Settings > Advanced > Factory Reset (requires admin password).

Service: support.polycom.com; contact your system administrator or authorized Polycom dealer.