Polycom Phone VVX 410 Manual

The Polycom VVX 410 is a business media phone featuring a 3.5-inch color LCD, 6-line support, HD Voice, Power over Ethernet (PoE), USB connectivity, integrated Gigabit Ethernet switch, and support for multiple call appearances. It is designed for use with VoIP platforms like Skype for Business, BroadWorks, and others. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Advanced Call Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Color LCD display, Handset, Speakerphone, Navigation keys, Soft keys, Volume controls, Headset port, USB port, Ethernet ports.

Feature	Description
Display	3.5-inch color LCD with touch support
Audio	HD Voice, Acoustic Clarity Technology, Full-duplex speakerphone
Network	Dual Gigabit Ethernet ports (LAN/PoE), 802.3af PoE
Connectivity	USB port for accessories, Headset port (3.5mm)
Call Handling	6-line support, multiple call appearances, hold, transfer, conference
Power	PoE or optional external power adapter
Programmable Keys	4 context-sensitive soft keys
Volume Controls	Dedicated buttons for handset, speaker, ringer
Navigation	5-way navigation cluster
Security	Secure Boot, encrypted configuration files

Installation

Unpack and inspect contents. Place on stable surface.

Connect to network: Use Ethernet cable to connect LAN port to switch/router. For PoE, ensure switch supports 802.3af.
Connect handset: Plug handset cord into jack on back of phone.
Connect optional headset: Plug into 3.5mm headset port.
Power on: Phone will boot via PoE or connect external power adapter.

WARNING! Use only approved power adapter. Ensure Ethernet cables are securely connected.

First-Time Setup

Power on phone; follow on-screen prompts.

Network configuration: Phone may obtain IP via DHCP automatically.
Server configuration: Enter provisioning server details if required by your VoIP system.
User account setup: Enter extension number, SIP credentials, or authenticate per your system.
Test call: Make a test call to verify audio and network connectivity.

CAUTION! Do not unplug during firmware update. Ensure stable network connection.

Specifications

Display: 3.5-inch color LCD, 320 x 240 pixels.
Audio Codecs: G.711, G.722, G.729, Opus.
Network Interfaces: 2x 10/100/1000 Mbps Ethernet (LAN, PC).
Power: IEEE 802.3af PoE or 5V DC external adapter.
USB: 1x USB 2.0 port for Bluetooth/Wi-Fi dongles.
Protocols: SIP, STUN, TLS, SRTP, LLDP-MED.
Operating Temp: 32°F to 104°F (0°C to 40°C).
Supported Platforms: Skype for Business, BroadWorks, Metaswitch, Asterisk.

Controls and Settings

Access settings via Menu button or web interface. Front Panel: Handset, Speakerphone, Navigation keys, Soft keys, Volume buttons.

Soft Keys: Context-sensitive for call actions (Answer, Hold, Transfer, Conference).

Settings Menu: Sound (ringer volume, tone), Display (brightness, contrast), Network (IP configuration), Call Features (forwarding, voicemail). Web Interface: Advanced configuration via phone's IP address (admin password required).

Connecting Devices

Network: Ethernet cable to LAN port. PC: Connect PC to phone's PC port for shared network access. Headset: 3.5mm jack. USB: For Bluetooth/Wi-Fi accessories.

Turn off phone before connecting accessories.
Match cables to ports (e.g., Ethernet to LAN, headset to headset jack).
Configure headset mode in phone settings if needed.

Tip: Use quality Ethernet cables for reliable Gigabit performance.

Advanced Call Features

Supports hold, transfer, conference, call forwarding, voicemail.

Make call: Dial number, press Dial soft key or handset.
Answer call: Press Answer soft key or handset.
Hold: Press Hold soft key during call.
Transfer: Press Transfer, dial target, complete transfer.
Conference: Press Conference, dial participant, merge calls.
Voicemail: Press Messages key or dial voicemail access number.
Call History: Press Directory to view missed, received, placed calls.
Speed Dial: Assign numbers to soft keys or directory entries.

WARNING! Do not use phone with wet hands. Keep liquids away from device.

Accessibility Features

Visual alerts: Flashing LED for incoming calls. Audio adjustments: Ringer volume/tone customization. Headset mode: For hands-free operation.

Care & Cleaning

Unplug before cleaning. Use dry, lint-free cloth; no liquids or abrasive cleaners.

CAUTION! Do not spray liquids directly on phone. Avoid extreme temperatures.

Regulatory Information

FCC Part 15: Class B digital device; complies with interference limits for residential use. CE, RCM, ICES-003 compliant. Copyright © Polycom, Inc. For support, visit www.polycom.com or contact your system administrator.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No power	PoE/Power adapter	Check Ethernet cable/PoE switch; try external power adapter.
No network	Cable/DHCP	Ensure cable connected to LAN port; check DHCP server.
No audio	Volume/Handset	Adjust volume; check handset connection; try headset.
Cannot make calls	Configuration	Verify SIP credentials; check provisioning server settings.
Display blank	Power/Brightness	Check power; adjust display brightness in settings.

Reset: Settings > Advanced > Reset to factory defaults if needed.

Service: Contact system administrator or Polycom support.