Installation Guide
Tools Needed:
- Ethernet cable (Cat5e or higher)
- Power adapter (if not using PoE)
- Handset cord
- Screwdriver (for wall mounting)
- Network switch with PoE capability
Step-by-Step Installation
- Unpack and Inspect: Remove all components from packaging and verify all parts are present (phone base, handset, cables, documentation).
- Connect to Network: Connect one end of Ethernet cable to the LAN port on the phone and the other end to your network switch or router.
- Power Connection: Connect the power adapter to the phone and power outlet, or ensure PoE is enabled on your network switch.
- Handset Connection: Connect the handset cord to the handset port on the phone base and the handset itself.
- Optional Accessories: Connect additional accessories like headsets or expansion modules if applicable.
- Power On: Press the power button or wait for PoE to activate the phone. The phone will boot up and attempt to obtain network configuration.
- Configuration: Follow on-screen prompts to configure network settings or wait for automatic provisioning from your VoIP server.
- Test Call: Make a test call to verify audio quality and functionality of all features.
Specifications
| Model Series | VVX Series / Trio Series |
| Type | Business VoIP Phone |
| Display | Backlit LCD / Color Touchscreen |
| Lines Supported | Up to 12 lines (model dependent) |
| Audio Codecs | G.711, G.722, G.729, Opus |
| Network Protocols | SIP, RTP, RTCP, TLS, SRTP |
| Power Options | PoE (802.3af/at), AC Adapter |
| Network Ports | Dual 10/100/1000 Ethernet ports |
| Headset Support | EHS, USB, Bluetooth (model dependent) |
| Dimensions | Varies by model (typically 8.5 x 9.5 x 6.5 in) |
| Weight | 1.5 - 3.5 kg (model dependent) |
| Certifications | UL, CE, FCC, RCM |
Warranty Information
- Standard Warranty: 1 year parts and labor
- Extended Warranty: Available for purchase (up to 3 years)
- Software Support: Firmware updates available for 5 years
For warranty service, contact Polycom Support at 1-800-POLYCOM or visit Polycom.com/support
Key Features
HD Voice Quality
Polycom's proprietary HD Voice technology delivers crystal clear audio with wideband audio support for natural-sounding conversations.
Acoustic Fence Technology
Advanced noise suppression technology that creates an "acoustic fence" to block out background noise in conference environments.
Multi-Platform Support
Compatible with leading VoIP platforms including Microsoft Teams, Zoom Phone, RingCentral, and BroadWorks.
Power over Ethernet
Simplified installation with PoE support, reducing cable clutter and eliminating the need for power outlets near each phone.
USB Connectivity
USB ports for connecting headsets, Bluetooth adapters, and expansion modules for enhanced functionality.
Enterprise Security
Built-in security features including TLS/SRTP encryption, secure boot, and certificate management for enterprise deployments.
Call Management Features
Call Forwarding
Forward calls to other extensions, mobile phones, or voicemail based on customizable rules.
Conference Calling
Host multi-party conference calls with support for up to 8 participants (model dependent).
Call Recording
One-touch call recording with options for local storage or server-based recording.
Busy Lamp Field
Visual indication of colleague availability status for efficient call handling.
Speed Dial
Programmable speed dial keys for quick access to frequently called numbers.
Do Not Disturb
Temporarily silence calls and notifications during meetings or focused work periods.
Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| Phone won't power on | Power issue, faulty PoE, defective adapter | Check power source, try different PoE port, test with AC adapter |
| No dial tone | Network issue, configuration error, SIP registration failed | Check network connection, verify SIP settings, restart phone |
| Poor audio quality | Network congestion, codec mismatch, faulty handset | Check network QoS settings, verify codec configuration, test with headset |
| Can't make outgoing calls | Firewall blocking, incorrect dial plan, service provider issue | Check firewall settings, verify dial plan, contact service provider |
| Display issues | Loose connection, faulty display, software glitch | Check cable connections, restart phone, update firmware |
| No network connectivity | Faulty cable, switch port issue, IP conflict | Replace Ethernet cable, try different switch port, check IP configuration |
Common Error Codes
- No Service: SIP registration failed - Check network and SIP credentials
- DHCP Failed: Unable to obtain IP address - Check DHCP server and network connection
- DNS Error: Cannot resolve server address - Verify DNS settings
- Provisioning Failed: Configuration download failed - Check provisioning server URL
- Audio Path Failed: Audio hardware issue - Restart phone or contact support
- Certificate Error: SSL/TLS certificate issue - Verify certificate installation
Manual Downloads
Current Model Series
VVX 600 Series
12-line Business Media Phone
Trio 8800
Conference Phone with Video
VVX 400 Series
6-line Business Phone
Trio 8500
Conference Phone
Popular Previous Models
SoundPoint IP 670
12-line Executive Phone
VVX 300 Series
4-line Business Phone
SoundStation IP 7000
Conference Phone
VVX 200 Series
2-line Entry Phone