Installation Guide
Tools Needed:
- Ethernet cable
- Power adapter
- Handset cable
- Screwdriver (if wall mounting)
- Network switch/router
Step-by-Step Installation
- Unpack and Inspect: Remove all components from packaging and verify contents including phone base, handset, cables, and power adapter.
- Connect to Network: Connect one end of Ethernet cable to LAN port on phone, other end to network switch or router.
- Power Connection: Connect power adapter to phone and plug into electrical outlet. For PoE installations, ensure switch provides Power over Ethernet.
- Handset Connection: Connect handset cable to handset port on phone and to telephone handset.
- Optional Accessories: Connect additional devices like headsets or expansion modules if applicable.
- Power On: Press power button or wait for auto-boot. Phone will initialize and attempt to obtain IP address.
- Configuration: Follow on-screen prompts to configure network settings or connect to VoIP service provider.
Specifications
| Model Series | VVX Series / Trio Series |
| Type | Business VoIP Phone |
| Color | Black / White |
| Display | Backlit LCD / Color Touchscreen |
| Audio Quality | HD Voice, Acoustic Clarity Technology |
| Network Ports | Dual Gigabit Ethernet (10/100/1000) |
| Power Options | PoE (802.3af/at), AC Adapter |
| Supported Protocols | SIP, SCCP, H.323 |
| Codec Support | G.711, G.722, G.729, Opus |
| Dimensions | Varies by model (typically 8.5 x 10.5 x 6 inches) |
| Weight | 1.5 - 3.5 kg depending on model |
| Operating Temperature | 0°C to 40°C (32°F to 104°F) |
Warranty Information
- Standard Warranty: 1 year parts and labor
- Extended Warranty: Available for 2-3 years
- Software Support: Firmware updates for 5 years
For warranty service, contact Polycom Support at 1-800-POLYCOM or visit Polycom.com/support
Key Features
HD Voice Quality
Polycom's Acoustic Clarity Technology delivers exceptional audio quality with wideband audio support for natural-sounding conversations.
Multi-line Support
Support for multiple lines and extensions, allowing users to handle multiple calls simultaneously with advanced call management features.
Unified Communications
Seamless integration with Microsoft Teams, Zoom, and other UC platforms for complete collaboration solution.
Power over Ethernet
Simplified installation with PoE support, reducing cable clutter and eliminating need for separate power adapters.
Advanced Security
Enterprise-grade security features including encrypted signaling, secure boot, and certificate management.
Bluetooth Connectivity
Wireless connectivity for headsets and mobile devices, enabling flexible communication options.
Call Management Features
Call Forwarding
Automatic or manual call forwarding to other extensions or mobile numbers
Conference Calling
Multi-party conference calls with up to 8 participants (model dependent)
Call Recording
One-touch call recording for compliance and training purposes
Do Not Disturb
Silence calls during meetings or focused work periods
Speed Dial
Programmable speed dial buttons for frequently called numbers
Call History
Detailed call logs with timestamps and duration information
Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| Phone won't power on | Power issue, faulty adapter, PoE not working | Check power connection, try different outlet, verify PoE switch |
| No dial tone | Network issue, incorrect configuration | Check network connection, verify SIP settings |
| Poor audio quality | Network congestion, codec mismatch | Check network bandwidth, verify codec settings |
| Display not working | Power issue, faulty display | Check power, restart phone, contact support |
| Can't make/receive calls | Registration failed, firewall blocking | Check registration status, verify firewall settings |
| Static or echo | Network latency, hardware issue | Check network quality, test with different handset |
Common Error Codes
- No Service: Network connectivity issue - Check Ethernet connection
- Registration Failed: SIP configuration error - Verify SIP credentials
- DHCP Error: IP address assignment failed - Check DHCP server
- Codec Error: Audio codec mismatch - Adjust codec settings
- Provisioning Failed: Configuration download failed - Check provisioning server
- Memory Full: Call logs or voicemail full - Clear memory
Manual Downloads
Current Model Manuals
VVX 450
4-line Business Phone
Trio 8500
Conference Phone
VVX 350
3-line Entry Phone
Trio 8800
Advanced Conference Phone
Popular Previous Models
SoundPoint IP 650
6-line Executive Phone
VVX 410
2-line Basic Phone
SoundStation IP 6000
Conference Phone
VVX 601
16-line Manager Phone