Polycom VVX 150 Manual

The Polycom VVX 150 is a business media phone designed for small businesses and home offices, featuring a 3.5-inch color LCD, support for up to 2 lines, HD Voice, Power over Ethernet (PoE), integrated Gigabit Ethernet switch, USB port for expansion, and compatibility with leading SIP-based IP PBX and hosted VoIP services. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Using Phone Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Color LCD display, Handset, Keypad, Ethernet ports, USB port, Headset jack.

Feature	Description
Display	3.5-inch color LCD with adjustable backlight
Lines	Supports up to 2 SIP lines
Audio	HD Voice (wideband audio) for superior call clarity
Network	Dual 10/100/1000 Mbps Ethernet ports with integrated switch
Power	Power over Ethernet (802.3af) or optional AC adapter
USB Port	For future expansion modules (e.g., Bluetooth)
Headset Jack	Standard 3.5mm jack for headset connectivity
Handset	Wideband handset with noise-canceling microphone
Keypad	Backlit dial pad and soft keys
Firmware	Field-upgradable for new features and compatibility

Installation

Unpack and inspect contents. Place on stable surface.

Connect to Network: Use Ethernet cable to connect LAN port to your network switch/router.
Connect Power: Use PoE from switch or connect optional AC power adapter to DC port.
Connect Handset: Plug handset cord into dedicated jack on back of phone.
Connect Headset (Optional): Plug into 3.5mm headset jack.

WARNING! Use only approved power sources. Ensure cables are securely connected.

First-Time Setup

Power on phone; follow on-screen prompts.

Network Configuration: Phone will attempt DHCP. Check IP address via Settings > Status.
Provisioning: Enter SIP server details provided by your service provider in Settings > Lines.
Set Language: In Settings > Preferences, select language (default ENGLISH).
Adjust Audio: Use Settings > Audio to set ringer volume, handset/headset levels.

CAUTION! Handle phone with care; avoid placing heavy objects on display.

Specifications

Display: 3.5-inch color TFT LCD, 320 x 240 pixels.
Protocols: SIP (Session Initiation Protocol).
Audio Codecs: G.711, G.722, G.729, Opus.
Network Interfaces: Two 10/100/1000 Mbps Ethernet ports (LAN, PC).
Power: IEEE 802.3af PoE or 5V DC adapter.
Connectors: Handset, headset, USB, dual Ethernet, DC power.
Supported Features: Call hold, transfer, conference, forward, voicemail.
Operating Temperature: 32°F to 104°F (0°C to 40°C).
Certifications: FCC, CE, RCM.

Controls and Settings

Access menu via Home key or Settings soft key. Front Panel: Handset, LCD, Navigation keys, Soft keys, Dial pad.

Key Functions: Home (main menu), Messages (voicemail), Directory (contacts), Settings (configuration), Mute, Headset, Speakerphone.

Settings Categories: Lines (SIP accounts), Audio (volume, tones), Display (brightness, contrast), Time & Date, Network (IP configuration), Preferences (language, ringtones). Advanced: Firmware upgrade, Restore defaults.

Connecting Devices

Network: LAN port to switch/router. PC: Use PC port to connect computer (optional). Headset: 3.5mm jack.

Ensure phone is powered off before connecting cables.
Connect Ethernet cable from network to LAN port.
For PC pass-through, connect PC to PC port.
Power on phone; verify network connectivity.

Tip: Use quality CAT5e or higher cables for Gigabit performance.

Using Phone Features

Supports basic and advanced telephony features.

Make Call: Lift handset or press Speakerphone, dial number, press Dial soft key.
Answer Call: Lift handset, press Answer soft key, or press Speakerphone.
Hold: Press Hold key during active call.
Transfer: During call, press Transfer, dial target number, press Transfer again.
Conference: During call, press Conference, dial second party, press Conference again.
Forward Calls: Settings > Lines > Call Forwarding to set rules.
Voicemail: Press Messages key to access (requires service provider setup).
Directory: Store and search contacts via Directory key.

WARNING! Do not use phone during electrical storms. Use headset for extended calls.

Accessibility Features

Visual: Adjustable display contrast and backlight. Audio: Adjustable ringer volume and tone. Physical: Large, tactile keypad buttons. Hearing Aid Compatible (HAC) handset.

Care & Cleaning

Unplug power before cleaning. Use soft, dry cloth for display and housing. For stubborn marks, dampen cloth with water only.

CAUTION! Do not use abrasive cleaners, solvents, or aerosols. Keep liquids away from openings.

Regulatory Information

FCC Part 15: Class B digital device; complies with limits for residential installation. This device complies with Part 68 of FCC rules. Ringer equivalence: 0.8B. Hearing Aid Compatibility: Handset meets FCC HAC ratings. For compliance information, visit www.polycom.com. Copyright © Polycom, Inc. All rights reserved. For support, contact your service provider or visit support.polycom.com.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No power	Power source/cable	Check PoE switch or AC adapter; ensure cable is secure.
No network connectivity	Cable/DHCP	Check Ethernet cable; verify DHCP server is active; check IP address.
No dial tone	Line configuration	Verify SIP account settings; contact service provider.
Poor audio quality	Network/audio settings	Check network for packet loss; adjust audio codec settings.
Display blank	Power/backlight	Check power; adjust display backlight timeout in settings.

Reset: Settings > Advanced > Restore Defaults (use caution).

Service: Contact your VoIP service provider or visit support.polycom.com.