Polycom VVX 250 Manual

The Polycom VVX 250 is a business media phone designed for unified communications, featuring a color touchscreen, support for multiple lines and call appearances, HD Voice, Bluetooth connectivity, and integration with various IP telephony platforms. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Using Phone Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Color touchscreen display, handset, Ethernet ports, headset jack, Bluetooth support, and programmable soft keys.

Feature	Description
Color Touchscreen	3.5-inch display for call management and applications
HD Voice	Wideband audio for superior call clarity
Multiple Lines	Supports up to 12 lines/call appearances
Bluetooth	For wireless headset connectivity
Gigabit Ethernet	10/100/1000 Mbps network connection
Headset Port	3.5mm jack for wired headset
USB Port	For future expansion and accessories
Programmable Keys	Customizable soft keys for speed dial and features
Power over Ethernet (PoE)	802.3af compliant for single cable power
Unified Communications	Integration with Microsoft Skype for Business, BroadSoft, and others

Installation

Unpack and inspect contents. Place on stable surface.

Connect Network: Use Ethernet cable to connect LAN port to network switch/router.
Connect Power: Use included power adapter if PoE is not available.
Connect Handset: Plug handset cord into designated jack on phone base.
Connect Headset: Optional - plug into 3.5mm headset jack.

WARNING! Use only approved power adapter. Ensure network cable is securely connected.

First-Time Setup

Power on phone; follow on-screen prompts.

Network Configuration: Phone will attempt DHCP; follow prompts for static IP if required.
Server Configuration: Enter provisioning server details as provided by administrator.
User Configuration: Enter extension number and credentials when prompted.
Feature Setup: Configure voicemail, call forwarding, and other features via web interface.

CAUTION! Do not unplug during firmware update. Ensure stable network connection.

Specifications

Display: 3.5-inch color TFT touchscreen (320 x 240 pixels).
Audio: HD Voice (G.722), G.711, G.729, iLBC codecs.
Network: 10/100/1000 Mbps Ethernet, 802.3af PoE.
Bluetooth: Version 2.1 + EDR, profiles: HSP, HFP.
Protocols: SIP, SCCP, H.323 (depending on firmware).
Power: 48V DC via PoE or 5V DC power adapter.
Operating Temp: 32°F to 104°F (0°C to 40°C).
Supported Platforms: BroadWorks, Asterisk, Skype for Business, others.

Controls and Settings

Access settings via touchscreen menu or web interface. Front Panel: Touchscreen, physical buttons for Home, Volume, Mute, Headset, Speakerphone.

Touchscreen Interface: Home screen shows lines, calls, contacts. Swipe for applications and settings.

Basic Settings: Time/Date, Language, Display brightness, Ring tones, Volume levels. Network Settings: IP configuration, VLAN, QoS. Phone Settings: Line configuration, speed dial, call forwarding, do not disturb. Advanced: Firmware update, reboot, factory reset.

Connecting Devices

Network: Ethernet cable to LAN port. Headset: Wired to 3.5mm jack or Bluetooth pairing. PC: Optional pass-through Ethernet to PC port.

Turn off phone before connecting additional devices.
For Bluetooth headset: Enable Bluetooth in settings, put headset in pairing mode, select from phone list.
For PC connection: Connect PC Ethernet cable to PC port on phone.

Tip: Use certified headsets for optimal audio quality and compatibility.

Using Phone Features

Supports basic and advanced telephony features.

Making Calls: Lift handset or press Speaker, dial number, press Dial or Send.
Answering Calls: Press Answer soft key, lift handset, or press Speaker.
Hold/Resume: Press Hold button during active call.
Transfer: Press Transfer, dial target number, press Transfer again.
Conference: Press Conf during first call, dial second party, press Conf again to merge.
Voicemail: Press Voicemail key or dial voicemail access number.
Call History: Press Directory or History to view missed, received, placed calls.
Contacts: Add/edit contacts via touchscreen or web interface.

WARNING! Do not use phone while driving. Use hands-free options when permitted.

Accessibility Features

Visual Alerts: Flashing LED for incoming calls. Audio Adjustments: Independent volume control for handset, speaker, ringer. TTY Support: Configurable for hearing-impaired users. Large Font: Option for display text size.

Care & Cleaning

Unplug before cleaning. Use slightly damp, lint-free cloth for display and body. Do not use abrasive cleaners or solvents.

CAUTION! Avoid moisture entering ports. Keep away from extreme temperatures and direct sunlight.

Regulatory Information

FCC Part 15: Class B digital device; complies with interference limits for residential use. ICES-003: Complies with Canadian EMI regulations. CE Mark: Conforms to European safety and EMC directives. Copyright © Polycom, Inc. For support, visit www.polycom.com/support or contact your system administrator.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No power	Power source/connection	Check PoE switch or power adapter; ensure cable is secure.
No network connectivity	Cable/DHCP	Check Ethernet cable; verify network settings; restart phone.
No audio	Volume/mute/headset	Adjust volume; check mute status; ensure correct audio path selected.
Cannot register to server	Configuration/network	Verify server address, username, password; check firewall settings.
Touchscreen not responsive	Calibration/software	Restart phone; perform touchscreen calibration via settings.

Reset: Settings > Advanced > Reset to Factory Defaults (use caution).

Service: Contact system administrator or Polycom support at www.polycom.com/support.