Polycom VVX 300 Manual

The Polycom VVX 300 is a business media phone designed for VoIP communications, featuring a color display, support for multiple lines and call appearances, HD Voice, Power over Ethernet (PoE), USB connectivity, and integration with various IP telephony platforms. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Using Phone Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Color LCD display, Handset, Keypad, Ethernet ports, USB port, Headset jack.

Feature	Description
Color Display	Backlit LCD for call information and menus
HD Voice	Wideband audio for superior call clarity
Multiple Lines	Support for up to 4 lines/call appearances
Power over Ethernet (PoE)	Receives power and data via Ethernet cable (802.3af)
Dual Ethernet Ports	LAN and PC ports for pass-through connectivity
USB Port	For future expansions or accessories
Headset Jack	For hands-free communication
Speakerphone	Full-duplex for natural conversations
Programmable Keys	Customizable soft keys and line keys
Volume Controls	Dedicated buttons for handset, speaker, and ringer

Installation

Unpack and inspect contents. Place on stable surface.

Connect to Network: Plug Ethernet cable from switch/router into LAN port.
Connect PC (Optional): Use second Ethernet cable from PC port to computer.
Power the Phone: Use PoE from switch or connect included power adapter to DC port.
Connect Handset: Plug coiled handset cord into handset jack.
Connect Headset (Optional): Plug into headset jack for hands-free operation.

WARNING! Use only approved power adapter. Ensure cables are securely connected.

First-Time Setup

Power on phone; follow on-screen prompts.

Network Boot: Phone will attempt to obtain IP address via DHCP.
Server Configuration: May auto-discover call server or require manual entry.
User Registration: Enter extension number and credentials as provided by administrator.
Adjust Settings: Set time, date, language, ring tones, and volume levels.
Test Call: Place a test call to verify audio quality and connectivity.

CAUTION! Do not place phone in excessively hot, cold, or humid environments.

Specifications

Display: 3.5-inch color LCD (320 x 240 pixels).
Audio Codecs: G.711, G.722, G.729, iLBC, Opus.
Network: 10/100 Mbps Ethernet, IEEE 802.3af PoE.
Ports: Two 10/100 Ethernet (LAN, PC), USB 2.0, Headset, Handset.
Protocols: SIP, STUN, TRIP, TLS, SRTP.
Power: PoE (802.3af) or 5V DC power adapter.
Operating Temp: 32°F to 104°F (0°C to 40°C).
Supported Platforms: BroadWorks, Microsoft Lync/Skype for Business, others.

Controls and Settings

Access menu via Home key or Settings soft key. Front Panel: Volume buttons, Mute, Headset, Speakerphone, Navigation keys, Soft keys.

Keypad: Standard 12-key dial pad, Hold, Transfer, Conference, Redial, Message.

Settings: Network (IP, DHCP), Audio (Volume, Codec), Time (NTP), Features (Call Forward, DND), Admin (Password, Reset).

Connecting Devices

Network: LAN port to switch. PC: PC port to computer. Headset: Standard 3.5mm jack.

Ensure phone is powered off before connecting cables.
Use Cat5e or higher Ethernet cables for reliable connection.
For PoE, verify switch provides 802.3af power.
Select audio path via MUTE or HEADSET button.

Tip: Label cables for easy identification during maintenance.

Using Phone Features

Supports basic and advanced telephony features.

Make Call: Lift handset or press Speakerphone, dial number, press Dial soft key.
Answer Call: Lift handset, press Speakerphone, or press Answer soft key.
Hold: Press Hold button; resume by pressing Resume soft key.
Transfer: During call, press Transfer, dial target, press Transfer again.
Conference: During call, press Conference, dial second party, press Conference again.
Call Forward: Access via Features menu or dial codes (e.g., *72).
Do Not Disturb (DND): Enable via Features menu or DND key if programmed.
Voicemail: Press Messages key or dial voicemail access number.

WARNING! Do not use damaged handset cords. Avoid pulling cables.

Accessibility Features

Visual: Adjustable screen contrast, large font option. Audio: Adjustable ringer volume and tone, hearing aid compatible (HAC) handset. Physical: Tactile keypad, programmable keys for frequently used functions.

Care & Cleaning

Unplug power before cleaning. Use slightly damp, lint-free cloth for display and housing. Do not use abrasive cleaners or sprays.

CAUTION! Keep liquids away from phone. Do not disassemble.

Regulatory Information

FCC Part 15: Class B digital device; complies with interference limits for commercial use. CE marked. Polycom and the Polycom logo are trademarks of Polycom, Inc. For support, visit www.polycom.com/support or contact your system administrator.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No power	PoE/Power adapter	Check Ethernet cable/PoE switch; verify power adapter is connected and outlet works.
No network connectivity	Cable/DHCP	Check Ethernet cable; verify LAN link light; check DHCP server availability.
No dial tone	Registration/Line	Check SIP registration status; verify line is configured correctly.
Poor audio quality	Network/Codec	Check network for packet loss/jitter; verify codec settings match server.
Display is blank	Power/Backlight	Check power; adjust display timeout or backlight settings in menu.

Reset: Settings > Admin Settings > Reset to Factory Defaults (requires admin password).

Service: Contact your IT administrator or Polycom support.