Polycom VVX 300 User Manual

The Polycom VVX 300 is a business media phone featuring a color touchscreen, high-definition voice quality, support for multiple lines and call appearances, integrated Gigabit Ethernet, Power over Ethernet (PoE), USB connectivity, and compatibility with leading unified communications platforms. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Advanced Call Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Color touchscreen display, Handset, Ethernet ports, USB port, Power connector, Volume keys, Headset jack.

Feature	Description
Color Touchscreen	3.5-inch display for call management and applications
HD Voice	Wideband audio for superior call clarity
Gigabit Ethernet	High-speed network connectivity (10/100/1000 Mbps)
Power over Ethernet (PoE)	Receives power via Ethernet cable (IEEE 802.3af)
USB Port	For connecting accessories like wireless adapters
Multiple Line Support	Supports up to 12 lines/call appearances
Headset Jack	For connecting a wired headset
Volume Keys	Adjust handset, speaker, and ringer volume
Conference Bridge	Built-in support for multi-party conference calls
Unified Communications	Compatible with Skype for Business, BroadWorks, etc.

Installation

Unpack and inspect contents. Place on stable desk surface.

Connect to Network: Plug Ethernet cable from network switch into LAN port.
Connect Power: Use included power adapter or ensure PoE switch is enabled.
Connect Handset: Attach coiled handset cord to phone and handset.
Optional Headset: Plug wired headset into headset jack.

WARNING! Use only approved power adapter. Ensure network cables are securely connected.

First-Time Setup

Power on phone; follow on-screen prompts.

Network Boot: Phone will attempt to obtain IP address via DHCP.
Server Configuration: May auto-provision from configured UC server.
User Login: Enter extension number and credentials if prompted.
Verify Registration: Check for "Registered" status on home screen.
Adjust Settings: Use touchscreen menu to set time, ringtone, volume.

CAUTION! Do not place phone in direct sunlight or near heat sources.

Specifications

Display: 3.5-inch color TFT LCD touchscreen.
Audio Codecs: G.711, G.722, G.729, iLBC, Opus.
Network: Dual 10/100/1000 Mbps Ethernet ports with PoE (IEEE 802.3af).
Protocols: SIP, TLS, SRTP, IPv4/IPv6.
Connectors: Handset, Headset, USB 2.0, AC power.
Power Supply: 100-240V AC, 50-60Hz or PoE.
Operating Temp: 32°F to 104°F (0°C to 40°C).
Supported Platforms: BroadWorks, Skype for Business, Metaswitch, Asterisk.

Controls and Settings

Access menu via touchscreen or physical keys. Front Keys: Mute, Headset, Speakerphone, Volume, Navigation.

Touchscreen Interface: Home screen shows lines, calls, contacts. Swipe for applications.

Settings: Sound (ringer type/volume), Display (brightness/timeout), Network (IP configuration), Call Features (forwarding, waiting). Advanced: Admin settings for provisioning and security.

Connecting Devices

Network: LAN port to switch. PC: Use PC Ethernet port for daisy-chaining. USB: For wireless dongles.

Turn off phone before connecting accessories.
Connect headset to 3.5mm headset jack.
For PC pass-through, connect PC to phone's PC Ethernet port.
Select audio path via Mute/Headset/Speakerphone keys.

Tip: Use Cat5e or better Ethernet cables for Gigabit performance.

Advanced Call Features

Supports hold, transfer, conference, forwarding.

Make Call: Dial number or select contact; press handset or Speakerphone.
Answer Call: Press Answer softkey, handset, or Speakerphone.
Hold: Press Hold button during active call.
Transfer: Press Transfer, dial target, press Transfer again.
Conference: Press Conference, dial participant, press Conference to merge.
Call Forwarding: Configure via Settings > Call Features.
Voicemail: Press Messages key or dial voicemail access number.

WARNING! Do not use damaged handset cords. Ensure proper ventilation.

Accessibility Features

Visual Alerts: Flashing LED for incoming calls. Audio: Adjustable ringer volume and tone. TTY Compatibility: Can be used with TTY devices via headset port.

Care & Cleaning

Unplug power before cleaning. Use slightly damp, lint-free cloth for screen and body. Do not use abrasive cleaners or sprays.

CAUTION! Avoid liquids near ports. Keep handset dry.

Regulatory Information

FCC Part 15: Class B digital device; complies with interference limits for commercial use. CE, RCM, ICES-003 compliant. Copyright © Polycom, Inc. For support, visit www.polycom.com/support or contact your system administrator.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No power	Power/PoE issue	Check power adapter connection; verify PoE switch is enabled.
No network	Cable/DHCP	Reseat Ethernet cable; check DHCP server availability.
Not registered	Server config	Verify SIP server settings; check username/password.
No audio	Volume/mute	Adjust volume keys; check mute status; verify handset cord.
Touchscreen unresponsive	Screen lock/calibration	Power cycle; check for screen lock; recalibrate in settings.

Reset: Settings > Administration > Reset to factory defaults if needed.

Service: Contact system administrator or Polycom support.