Polycom VVX 301 Manual

The Polycom VVX 301 is a business media phone designed for VoIP communications, featuring a 3.5-inch color LCD display, 4-line support, HD Voice, Power over Ethernet (PoE), USB connectivity, integrated Gigabit Ethernet switch, and support for SIP protocols. Below are key sections for features, installation, configuration, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Advanced Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Color LCD display, Handset, Ethernet ports, USB port, Line keys, Navigation cluster.

Feature	Description
Display	3.5-inch color LCD with 320x240 resolution
Lines	Supports up to 4 lines/accounts
Audio	HD Voice with wideband audio support
Network	Dual Gigabit Ethernet ports with PoE (802.3af)
USB Port	For accessories like Bluetooth adapters
Handset	Wideband handset for high-quality audio
Speakerphone	Full-duplex speakerphone
Protocols	SIP (Session Initiation Protocol)
Headset Support	Via RJ9 headset jack
Power	PoE or optional power adapter

Installation

Unpack and inspect contents. Place on stable surface.

Connect network: Use Ethernet cable to connect LAN port to network switch/router.
Connect power: Use PoE or connect optional power adapter to DC port.
Connect handset: Plug handset cord into handset jack.
Optional headset: Connect to RJ9 headset jack.

WARNING! Use only approved power adapter. Ensure proper ventilation.

First-Time Setup

Power on phone; follow on-screen prompts.

Network configuration: Phone will attempt DHCP; check IP address in Settings > Status.
Provisioning: Enter provisioning server URL if required by your VoIP provider.
Account setup: Add SIP account details (username, password, server).
Test call: Make a test call to verify audio quality.

CAUTION! Handle with care; avoid liquid exposure.

Specifications

Display: 3.5-inch color LCD, 320x240 pixels.
Audio Codecs: G.711, G.722, G.729, Opus.
Network: 10/100/1000 Mbps Ethernet, 802.3af PoE.
Ports: 2x Gigabit Ethernet, USB 2.0, RJ9 headset, RJ9 handset.
Protocols: SIP over TCP/UDP, TLS, SRTP.
Power Consumption: 3W typical, 5W maximum.
Operating Temp: 32°F to 104°F (0°C to 40°C).
Dimensions: 8.3 x 7.9 x 5.9 inches.

Controls and Settings

Access menu via Home button. Front Panel: Line keys, Navigation cluster, Volume keys, Mute, Headset, Speakerphone.

Navigation: Home, Back, Up/Down/Left/Right, Select, Soft keys.

Settings: Network (DHCP/Static), SIP accounts, Audio (ringer volume, handset volume), Display (brightness, contrast), Time/Date. Features: Call forward, Do Not Disturb, Speed dial, Directory.

Connecting Devices

Network: Ethernet cable to LAN port. Headset: RJ9 connector. USB: For Bluetooth adapter.

Turn off phone before connecting accessories.
Match cables to ports (e.g., Ethernet to LAN).
Check connection status in Settings > Status.

Tip: Use Cat5e or better Ethernet cable for Gigabit speeds.

Advanced Features

Supports advanced VoIP features.

Multiple lines: Press line key to select active line.
Call transfer: During call, press Transfer, enter number, press Transfer again.
Conference: During call, press Conference, dial second party, press Conference to merge.
Speed dial: Assign numbers to speed dial keys.
Directory: Store contacts in local directory.
Bluetooth: Connect Bluetooth headset via USB adapter.
Call logs: View missed, received, placed calls.

WARNING! Do not disassemble phone; void warranty if opened.

Accessibility Features

Visual alerts: LED indicators for missed calls. Audio adjustments: Ringer volume, handset volume. TTY support: Via headset jack.

Care & Cleaning

Unplug before cleaning. Use dry, soft cloth; no liquids or abrasive cleaners.

CAUTION! Do not spray liquids; keep away from heat sources.

Regulatory Information

Troubleshooting

Symptom	Possible Cause	Corrective Action
No power	PoE/Power adapter	Check Ethernet cable for PoE; ensure power adapter connected.
No network	Cable/DHCP	Check Ethernet cable; verify DHCP server; set static IP if needed.
No audio	Volume/mute	Adjust volume; check mute status; verify handset connection.
Cannot make calls	SIP account	Verify SIP account settings; check network connectivity.
Poor audio quality	Network/Codec	Check network bandwidth; adjust audio codec settings.

Reset: Settings > Advanced > Reset to factory defaults.

Service: 1-800-POLYCOM; www.polycom.com