Polycom VVX 310 Manual

The Polycom VVX 310 is a business media phone designed for unified communications, featuring a color touchscreen, support for up to 12 lines, HD Voice, Bluetooth connectivity, and compatibility with leading UC platforms. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Using Phone Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Color touchscreen display, Handset, Ethernet ports, USB port, Headset jack, Bluetooth support.

Feature	Description
Color Touchscreen	3.5-inch color display for call management and applications
HD Voice	Wideband audio for superior call clarity
Ethernet Ports	Dual 10/100/1000 Mbps ports for network and PC connection
USB Port	For connecting accessories or Wi-Fi adapters
Headset Jack	For hands-free communication
Bluetooth	For wireless headset connectivity
Line Support	Up to 12 SIP lines
Power Options	Power over Ethernet (PoE) or external power adapter
Conference Capabilities	Multi-party conferencing support
Unified Communications	Integration with Microsoft Teams, Zoom, and other UC platforms

Installation

Unpack and inspect contents. Place on stable surface.

Connect to network: Use Ethernet cable to connect LAN port to network switch.
Connect PC (optional): Use second Ethernet port to connect to computer.
Power the phone: Use PoE from switch or connect external power adapter.
Connect handset: Plug handset cord into designated jack.

WARNING! Use only approved power adapter. Ensure proper ventilation around device.

First-Time Setup

Power on phone; follow on-screen prompts.

Network configuration: Phone will attempt to obtain IP address via DHCP.
Server configuration: Enter SIP server information provided by your administrator.
User credentials: Enter extension number and password.
Verify registration: Check for registration status on screen.

CAUTION! Handle handset and cables with care to avoid damage.

Specifications

Display: 3.5-inch color TFT touchscreen.
Audio: HD Voice with wideband codecs (G.722, G.729).
Network: Dual 10/100/1000 Mbps Ethernet ports.
Connectivity: USB 2.0, Bluetooth 3.0, Headset jack.
Protocols: SIP, TLS, SRTP.
Power: 802.3af PoE or 5V DC power adapter.
Dimensions: Standard desktop phone size.
Operating Temp: 32°F to 104°F (0°C to 40°C).

Controls and Settings

Access settings via touchscreen menu or physical buttons.

Physical Controls: Volume rocker, Mute button, Headset button, Navigation keys.

Touchscreen Menu: Home screen with call lines, contacts, call history. Settings: Network configuration, Audio settings, Display preferences, Time/Date. Audio: Adjust handset, speaker, headset volume; configure ring tones. Network: View IP address, configure VLAN, QoS settings. Features: Call forward, Do Not Disturb, multi-line appearance.

Connecting Devices

Network: Ethernet cable to LAN port. PC: Second Ethernet port. Headset: Wired to headset jack or Bluetooth pairing.

Turn off phone before connecting accessories.
For Bluetooth: Enable in settings, put headset in pairing mode.
For USB: Insert compatible adapter for Wi-Fi or storage.

Tip: Use Cat5e or better Ethernet cables for optimal performance.

Using Phone Features

Supports basic and advanced telephony features.

Making calls: Dial number using touchpad or select from contacts/history.
Answering calls: Press line button or answer softkey.
Hold/Transfer: Use hold button; transfer with transfer softkey.
Conference calls: During active call, add another party with conference softkey.
Voicemail: Access via voicemail button or dial voicemail number.
Contacts: Add/edit contacts through directory; sync with LDAP if configured.
Call History: View missed, received, and placed calls.
Settings adjustment: Modify audio, display, network settings as needed.

WARNING! Do not expose phone to liquids. Keep away from heat sources.

Accessibility Features

Visual alerts: Adjustable screen brightness and contrast. Audio alerts: Customizable ring tones and volumes. Physical buttons: Tactile feedback for key presses.

Care & Cleaning

Unplug before cleaning. Use slightly damp cloth for screen; dry cloth for body.

CAUTION! Do not use abrasive cleaners or sprays directly on phone.

Regulatory Information

FCC Part 15: Class A digital device; complies with limits for business environments. CE marked for European compliance. Copyright © Polycom, Inc. For support, visit www.polycom.com/support or contact your authorized reseller.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No power	Power source	Check PoE switch or power adapter connection; ensure cable is secure.
No network connectivity	Cable/DHCP	Verify Ethernet cable; check DHCP server availability; restart phone.
No audio	Volume/mute	Adjust volume settings; check mute status; verify handset connection.
Cannot register	Server settings	Verify SIP server address, username, and password; check network firewall.
Touchscreen not responsive	Calibration	Restart phone; if issue persists, perform factory reset via settings.

Reset: Settings > Advanced > Reset to Factory Defaults (requires admin password).

Service: Contact Polycom support or authorized service provider.