Polycom VVX 310 User Manual

The Polycom VVX 310 is a business media phone designed for unified communications, featuring a color LCD display, support for up to 12 lines, HD Voice, Power over Ethernet (PoE), USB connectivity, and integration with leading UC platforms. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Advanced Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Color LCD display, Handset, Ethernet ports, USB port, Headset jack, Volume keys, Navigation cluster.

Feature	Description
Display	3.5-inch color LCD with touch support
Lines	Supports up to 12 lines/accounts
Audio	HD Voice with wideband audio support
Network	Dual Ethernet ports with PoE (802.3af)
USB Port	For accessories like Bluetooth adapters
Headset Jack	3.5mm jack for wired headset connection
Navigation	5-way navigation cluster and soft keys
Volume Keys	Dedicated keys for handset, speaker, and ringer volume
Protocols	SIP, Skype for Business, and other UC platforms
Power	PoE or optional external power adapter

Installation

Unpack and inspect contents. Place on stable surface.

Connect to Network: Use Ethernet cable to connect LAN port to switch/router.
Connect Power: Use PoE or connect external power adapter to DC port.
Connect Handset: Plug coiled handset cord into handset jack.
Optional Accessories: Connect headset to headset jack or USB device to USB port.

WARNING! Use only approved power adapter. Ensure network cable is securely connected.

First-Time Setup

Power on phone; follow on-screen prompts.

Network Configuration: Phone may obtain IP automatically via DHCP or require manual setup.
Account Registration: Enter SIP server details, username, and password as provided by administrator.
Language Selection: In Settings menu, select preferred language (default ENGLISH).
Date and Time: Set time zone and sync method (NTP or manual).
Test Call: Place a test call to verify audio and registration.

CAUTION! Handle phone with care; avoid placing heavy objects on display.

Specifications

Display: 3.5-inch color LCD, 320 x 240 pixels.
Audio Codecs: G.711, G.722, G.729, Opus.
Network Interfaces: 2x 10/100/1000 Mbps Ethernet (RJ-45).
Power: IEEE 802.3af PoE or 5V DC external adapter.
USB: 1x USB 2.0 port for peripherals.
Headset: 3.5mm stereo jack (CTIA standard).
Supported Protocols: SIP, TLS, SRTP, LDAP.
Operating Temperature: 32°F to 104°F (0°C to 40°C).
Dimensions: 8.5 x 7.5 x 5.5 inches (216 x 191 x 140 mm).

Controls and Settings

Access menu via Home key or touchscreen. Front Panel: Volume keys, Mute, Headset, Speakerphone, Navigation cluster.

Soft Keys: Context-sensitive keys below display for call functions (Answer, Transfer, Conference, etc.).

Settings: Navigate via touchscreen or arrow keys. Network: Configure IP, VLAN, QoS. Audio: Adjust handset, speaker, ringer volume; select audio mode. Display: Set brightness, contrast, screensaver. Features: Call forwarding, voicemail, BLF (Busy Lamp Field). Admin: Firmware upgrade, backup/restore, factory reset.

Connecting Devices

Network: LAN port to switch. PC: Use PC port for daisy-chaining. Headset: 3.5mm jack. USB: For Bluetooth adapter or other accessories.

Turn off phone before connecting accessories.
Match cables to correct ports (Ethernet to LAN, headset to headset jack).
For PoE, ensure switch supports 802.3af.

Tip: Use quality Ethernet cables for reliable network connection.

Advanced Features

Supports advanced UC features.

Multiple Lines: Scroll through lines using arrow keys; select line to make call.
Call Handling: Use Transfer, Conference, Hold, Park functions via soft keys.
Directory: Access corporate LDAP directory or local contacts.
Voicemail: Press voicemail key or dial voicemail number; follow prompts.
BLF (Busy Lamp Field): Monitor status of colleagues' lines.
Call Logs: View missed, received, and placed calls.
USB Applications: Connect compatible USB devices for expanded functionality.
Firmware Updates: Upgrade via web interface or provisioning server.

WARNING! Do not use unauthorized accessories; may void warranty.

Accessibility Features

Visual Alerts: Flashing LED for incoming calls. Audio Adjustments: Independent volume controls for ringer, handset, speaker. TTY Support: Compatible with teletype devices. Large Font: Option to increase text size on display.

Care & Cleaning

Unplug before cleaning. Use slightly damp, lint-free cloth; avoid liquids, aerosols, and abrasive cleaners.

CAUTION! Do not spray liquids directly on phone; keep away from excessive heat and humidity.

Regulatory Information

FCC Part 15: Class B digital device; complies with interference limits for commercial environments. CE, RCM, and other regional certifications as applicable. Copyright © Polycom, Inc. (now part of HP). For support, visit www.poly.com or contact your authorized reseller.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No power	Power source/connection	Check PoE switch or power adapter; ensure cable is secure.
No network	Cable/DHCP	Verify Ethernet cable; check DHCP server; restart phone.
No audio	Volume/mute	Adjust volume; check mute status; verify handset connection.
Cannot register	Credentials/server	Verify SIP username/password and server address; check network firewall.
Display issues	Settings/cable	Adjust brightness; restart phone; check for loose internal connections (contact support).

Reset: Settings > Admin Settings > Factory Reset (requires admin password).

Service: Contact IT administrator or Polycom authorized service center.