Polycom VVX 311 User Manual

The Polycom VVX 311 is a business media phone designed for voice communication with a 3.5-inch color LCD display, support for up to 12 lines, Power over Ethernet (PoE), HD Voice, integrated Gigabit Ethernet switch, and USB port for expansion. It features a familiar keypad layout, context-sensitive soft keys, and supports SIP protocols. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Using Phone Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: 3.5-inch color LCD display, 12 programmable line keys, navigation cluster, handset with HD Voice, Ethernet ports, and USB port.

Feature	Description
Display	3.5-inch color LCD with backlight
Line Keys	12 programmable line/feature keys
Handset	Wideband HD Voice capable
Network Ports	Two 10/100/1000 Mbps Ethernet ports (LAN/PoE, PC)
USB Port	For connecting accessories like Bluetooth dongles
Audio	Built-in speakerphone with acoustic fence technology
Power	802.3af PoE or optional external power adapter
Protocols	SIP (Session Initiation Protocol)
Headset Port	3.5mm jack for wired headset
Navigation	5-way navigation cluster and context-sensitive soft keys

Installation

Unpack and inspect contents. Place on stable, flat surface.

Connect to Network: Use Ethernet cable to connect the LAN/PoE port to your network switch.
Connect a Computer (Optional): Use second Ethernet cable to connect PC port to your computer.
Power the Phone: Use Power over Ethernet (PoE) from your switch, or connect the optional external power adapter to the DC port.
Connect Handset: Plug the handset cord into the dedicated jack on the back of the phone.

WARNING! Use only the provided or approved power adapter. Ensure cables are not pinched or damaged.

First-Time Setup

Power on the phone; it will boot and attempt to obtain network configuration.

Check Network Connection: Verify the Ethernet link LED is lit.
Configure SIP Account: Enter your SIP server, username, and password via the web configuration interface or the phone's settings menu.
Set Language and Time: In the Settings menu, set your preferred language and time zone.
Test the Phone: Make a test call to verify audio quality and registration.

CAUTION! Configuration settings are typically provided by your system administrator or VoIP service provider.

Specifications

Display: 3.5-inch color TFT LCD (320 x 240 pixels).
Audio: HD Voice (G.722), G.711, G.729. Acoustic Fence for speakerphone.
Network: Dual 10/100/1000 Mbps Ethernet ports with integrated switch. 802.3af PoE.
Protocols: SIP over UDP/TCP/TLS.
Power: 802.3af PoE Class 2 or 5V DC, 2A external adapter.
Physical: Desk mountable. Includes handset, stand, and Ethernet cable.
Supported Codecs: G.711a/u, G.722, G.729A/B, iLBC, Opus.
Operating Temp: 32°F to 104°F (0°C to 40°C).

Controls and Settings

Access menus via the Settings button or the web interface (http://phone_ip). Front Panel: Handset, display, line keys, navigation cluster, volume keys, headset key, mute key, speakerphone key.

Key Functions: Hold, Transfer, Conference, Redial, Messages, Directory, Settings.

Settings: Network configuration, SIP accounts, Audio settings (ringer, handset, speakerphone), Time & Date, Language, Screen contrast. Web Interface: Advanced configuration for lines, features, and network security.

Connecting Devices

Network: LAN/PoE port to switch. PC: PC port to computer. Headset: 3.5mm jack. USB: For approved accessories.

Ensure phone is powered off or disconnected before adding accessories.
Plug headset into the 3.5mm jack on the side of the phone.
For USB accessories, insert the dongle into the USB port on the back.
Configure headset mode via Settings > Audio > Headset.

Tip: Use a quality, shielded Ethernet cable for best network performance.

Using Phone Features

Supports basic and advanced telephony features.

Make a Call: Lift handset or press Speakerphone, dial number, or select from Directory/Redial.
Answer a Call: Lift handset, press the flashing line key, or press Speakerphone.
Hold: Press Hold key during a call.
Transfer: Press Transfer, dial the target number, announce the call, then press Transfer again.
Conference: During a call, press Conference, dial second party, then press Conference again to merge.
Voicemail: Press Messages key or dial your voicemail access number.
Directory: Press Directory to view personal and corporate contacts.
Adjust Volume: Use volume keys on side during a call or while idle for ringer volume.

WARNING! Do not use excessive force on keys or handset cord.

Accessibility Features

Visual Alerts: Flashing LED for incoming calls. Audio: Adjustable ringer volume and tones. Display: Adjustable contrast and backlight timeout.

Care & Cleaning

Disconnect power before cleaning. Use a soft, dry cloth. For stubborn marks, dampen cloth with water only. Do not use solvents or abrasive cleaners.

CAUTION! Never spray liquids directly onto the phone. Keep liquids away from all openings.

Regulatory Information

FCC Part 15: Class A digital device. Complies with part 68 of FCC rules. This equipment is hearing aid compatible. Contains FCC ID: SA8-VVX311. For regulatory compliance information, visit the Polycom website. Copyright © Polycom, Inc. For support, visit support.polycom.com or contact your system administrator.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No power/no display	Power source/Ethernet cable	Check PoE switch or power adapter connection. Ensure Ethernet cable is securely plugged into LAN/PoE port.
No dial tone	Network/SIP registration	Verify network connectivity. Check SIP account settings (server, username, password).
Poor audio quality	Network congestion/codec	Check network for packet loss/jitter. Ensure proper audio codec (G.711 or G.722) is configured.
Can't hear caller/caller can't hear you	Mute/audio path	Check if Mute key is lit. Ensure handset is properly connected. Test with speakerphone.
Phone not registering	Incorrect settings/firewall	Double-check SIP credentials and server address. Verify firewall allows SIP and RTP traffic.

Reset: Press and hold the 1, 3, and 5 keys during boot for factory reset (erases all settings).

Service: support.polycom.com; contact your system administrator or reseller.