Polycom VVX 350 Manual

The Polycom VVX 350 is a high-performance business media phone featuring a color touchscreen, HD voice quality, support for up to 12 lines, USB connectivity, Bluetooth compatibility, Gigabit Ethernet, and integration with leading unified communications platforms. Below are key sections covering features, installation, configuration, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Using Phone Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Color touchscreen display, Handset with HD voice, Ethernet ports, USB port, Bluetooth antenna, Power adapter.

Feature	Description
Display	4.3-inch color touchscreen with adjustable backlight
Audio	HD Voice (wideband audio), built-in speakerphone
Network	Dual Gigabit Ethernet ports (LAN and PC)
Connectivity	USB 2.0 port for peripherals or expansion modules
Wireless	Bluetooth for headset connectivity
Lines	Supports up to 12 SIP lines
Codecs	G.722, G.711, G.729, Opus
Power	Power over Ethernet (PoE) or external power adapter
Conference	Built-in support for 3-party audio conferencing
Applications	Customizable home screen with application shortcuts

Installation

Unpack and inspect contents. Choose appropriate location.

Connect to network: Use Ethernet cable to connect LAN port to switch/router.
Connect PC: Use second Ethernet port to connect to computer if needed.
Power the phone: Use PoE from switch or connect external power adapter.
Connect handset: Plug handset cord into dedicated jack.

WARNING! Use only approved power adapter. Ensure proper ventilation around device.

First-Time Setup

Power on phone; follow on-screen prompts.

Network configuration: Phone will attempt DHCP; configure static IP if required via settings.
Server configuration: Enter SIP server address, username, and password provided by IT.
Set language: In Settings menu, select preferred language (default ENGLISH).
Adjust preferences: Configure time zone, date format, ring tones, and display settings.

CAUTION! Handle phone with care; avoid exposing to liquids or extreme temperatures.

Specifications

Display: 4.3-inch TFT color touchscreen, 480 x 272 pixels.
Audio: HD Voice, full-duplex speakerphone, Acoustic Fence technology.
Network Interfaces: Dual 10/100/1000 Mbps Ethernet ports.
Protocols: SIP 2.0 (RFC 3261), TLS, SRTP.
Power: IEEE 802.3af PoE or 5V DC power adapter.
Bluetooth: Version 3.0 + EDR, supports headsets.
USB: USB 2.0 host port.
Environmental: Operating temperature 32°F to 104°F (0°C to 40°C).
Dimensions: 8.7 x 9.1 x 6.3 inches (221 x 231 x 160 mm).

Controls and Settings

Access menu via touchscreen or physical buttons. Front Panel: Touchscreen, Mute button, Volume rocker, Home button.

Physical Keys: Line keys (programmable), Navigation cluster, Speakerphone, Headset, Mute, Hold, Transfer, Conference.

Settings: Network (IP configuration, VLAN), Audio (ringer volume, handset settings), Display (brightness, contrast, backlight timeout), Features (call forwarding, voicemail), Administration (password, firmware upgrade).

Connecting Devices

Network: Ethernet cable to LAN port. PC: Second Ethernet port. Peripherals: USB for expansion modules or Wi-Fi adapter. Audio: Bluetooth headset pairing.

Turn off phone before connecting cables if not using hot-plug.
Match cables to ports (RJ45 to Ethernet, USB Type-A to USB).
Pair Bluetooth headset via Settings > Bluetooth > Add Device.

Tip: Use shielded Ethernet cables in environments with potential interference.

Using Phone Features

Supports basic and advanced telephony features.

Make a call: Dial number using touchpad or select from directory/contacts, press Dial or Speakerphone.
Answer a call: Press Answer, Speakerphone, or Headset button.
Hold: Press Hold button during active call.
Transfer: Press Transfer, enter destination number, press Transfer again.
Conference: During call, press Conference, dial second party, press Conference again to merge.
Voicemail: Press Voicemail key or dial voicemail access number.
Directory: Access personal and corporate directories from home screen.
Applications: Launch custom apps (calendar, weather) from application menu.

WARNING! Do not disassemble phone; no user-serviceable parts inside.

Accessibility Features

Visual: Adjustable font size, high contrast mode, screen magnifier. Audio: Adjustable ringer volume, distinct ring patterns, hearing aid compatible (HAC) handset. Physical: Large, tactile buttons for key functions.

Care & Cleaning

Unplug power before cleaning. Use soft, dry cloth for screen and body. For stubborn marks, dampen cloth with water only; do not use solvents.

CAUTION! Do not spray liquids directly on phone; avoid abrasive cleaners.

Regulatory Information

FCC Part 15: Class B digital device; complies with limits for residential installation. ICES-003: Complies with Canadian EMI regulations. CE Mark: Conforms to European EMC and safety directives. Polycom and the Polycom logo are trademarks of Polycom, Inc. For support, visit www.polycom.com/support or contact your authorized reseller.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No power	Power source	Check PoE switch or power adapter connection; ensure cable is secure.
No network connectivity	Cable/DHCP	Verify Ethernet cable; check switch port; confirm DHCP server is reachable.
No audio	Handset/volume	Ensure handset cord fully inserted; check volume settings; test speakerphone.
Cannot register to server	Configuration	Verify SIP credentials, server address, and network firewall settings.
Touchscreen unresponsive	Calibration/software	Restart phone; perform touchscreen calibration in Settings > Display.

Reset: Settings > Administration > Reset to Factory Defaults (requires admin password).

Service: Contact Polycom Support or authorized service provider. Do not attempt internal repairs.