Polycom VVX 350 User Manual

The Polycom VVX 350 is a business media phone designed for unified communications, featuring a color touchscreen, support for up to 12 lines, HD Voice, Bluetooth connectivity, USB port for expansion, PoE (Power over Ethernet) capability, and integration with leading UC platforms. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Using Advanced Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Color touchscreen display, Handset, Base unit, Ethernet ports, USB port, Headset jack.

Feature	Description
Color Touchscreen	3.5-inch graphical display for call management and applications
HD Voice	Wideband audio for crystal-clear conversations
Multiple Lines	Supports up to 12 lines with individual line keys
Bluetooth	Connect wireless headsets and mobile devices
USB Port	For expansion modules or USB storage
PoE Support	Power over Ethernet (802.3af) for simplified installation
Gigabit Ethernet	High-speed network connectivity
Headset Jack	For wired headset connection
Conference Capabilities	Built-in speakerphone for conference calls
Unified Communications	Integration with Microsoft Teams, Zoom, and other platforms

Installation

Unpack and inspect contents. Place on stable surface.

Connect to Network: Use Ethernet cable to connect LAN port to network switch/router.
Power the Phone: Use PoE from switch or connect AC power adapter to power port.
Connect Handset: Plug handset cord into handset jack on base unit.
Optional Connections: Connect headset to headset jack; connect USB device to USB port.

WARNING! Use only approved power adapter. Ensure network cable is securely connected.

First-Time Setup

Power on phone; follow on-screen prompts.

Network Configuration: Phone will attempt DHCP; follow prompts for manual setup if needed.
Server Configuration: Enter SIP server information provided by your administrator.
User Account: Enter extension number and authentication credentials.
Preferences: Set language, time zone, ringtone, and display settings.

CAUTION! Handle handset and base unit with care to avoid damage.

Specifications

Display: 3.5-inch color TFT touchscreen.
Audio: HD Voice with wideband codecs (G.722, G.729).
Network: Dual 10/100/1000 Mbps Ethernet ports with PoE (802.3af).
Connectivity: Bluetooth 3.0, USB 2.0 port, headset jack.
Protocols: SIP, TLS, SRTP, IPv4/IPv6.
Power: PoE (802.3af) or 5V DC power adapter.
Dimensions: Standard desk phone footprint.
Operating Temp: 32°F to 104°F (0°C to 40°C).

Controls and Settings

Access menu via touchscreen or physical buttons. Front Panel: Touchscreen, Line keys, Navigation pad, Speakerphone, Mute, Headset.

Touchscreen Interface: Home screen with call status, contacts, call history, settings.

Basic Settings: Language, time/date, display brightness, ringtone volume. Network Settings: IP configuration, VLAN, QoS. Account Settings: SIP credentials, server addresses, codec preferences. Audio Settings: Speaker volume, microphone gain, headset equalizer. Advanced: Bluetooth pairing, USB device management, firmware update.

Connecting Devices

Headset: Wired via headset jack or Bluetooth pairing. USB: Connect expansion module or USB drive. Network: Ethernet to switch/router.

Turn off phone before connecting wired accessories.
For Bluetooth: Enable pairing mode on device, select from phone's Bluetooth menu.
For USB: Insert device; phone will detect compatible accessories.

Tip: Use certified Polycom accessories for optimal compatibility.

Using Advanced Features

Supports unified communications features.

Making Calls: Dial number using touchscreen keypad or select from contacts/history.
Receiving Calls: Answer with handset, speakerphone, or headset.
Conference Calls: During call, press Conference, dial next participant, press Conference again.
Call Transfer: Press Transfer, dial target, press Transfer again or hang up.
Call Hold: Press Hold; resume by selecting held call.
Voicemail: Press voicemail key or dial voicemail access number.
Contacts: Add/edit contacts locally or sync with corporate directory.
Applications: Access UC applications like Microsoft Teams via touchscreen.

WARNING! Do not expose to liquids; keep connections dry.

Accessibility Features

Visual: Adjustable screen contrast and font size. Audio: Hearing aid compatible (HAC) handset, adjustable ringer volume. Physical: Large, tactile buttons on navigation pad.

Care & Cleaning

Unplug before cleaning. Use dry, lint-free cloth; for stubborn marks, dampen cloth with water only.

CAUTION! Do not use abrasive cleaners, solvents, or sprays directly on phone.

Regulatory Information

FCC Part 15: Class B digital device; complies with interference limits for commercial use. CE marked for European compliance. Copyright © Polycom, Inc. For support, visit www.polycom.com/support or contact your system administrator.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No power	Power source	Check PoE switch or power adapter connection; try different outlet.
No network connectivity	Cable/config	Check Ethernet cable; verify IP settings via phone menu.
No audio	Volume/mute	Check volume settings; ensure mute is off; test with handset.
Calls not connecting	Account settings	Verify SIP credentials and server addresses with administrator.
Touchscreen unresponsive	Calibration	Restart phone; if persistent, perform factory reset.

Reset: Settings > Advanced > Reset to factory defaults (requires admin password).

Service: Contact system administrator or Polycom support at www.polycom.com/support.