Polycom VVX 410 Manual

The Polycom VVX 410 is a business media phone designed for unified communications, featuring a color LCD display, high-definition voice quality, support for up to 12 lines, Power over Ethernet (PoE), USB port for expansion, integrated Gigabit Ethernet switch, and compatibility with leading IP telephony platforms. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Using Phone Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Color LCD display, Handset, Keypad, Ethernet ports, USB port, Headset jack.

Feature	Description
Display	3.5-inch color LCD with touch support
Audio	HD Voice (wideband audio), Acoustic Clarity Technology
Lines	Supports up to 12 lines/accounts
Network	Dual Gigabit Ethernet ports (LAN/PoE, PC)
Connectivity	USB port for Bluetooth/Wi-Fi adapters, headset jack
Protocols	SIP, Skype for Business (Lync) compatible
Power	Power over Ethernet (PoE) or external power adapter
Conference	Built-in speakerphone with full-duplex audio
Security	Secure Boot, encrypted configuration files
Applications	Support for XML applications and directories

Installation

Unpack and inspect contents. Place on desk or mount on wall.

Connect to network: Use Ethernet cable to connect LAN/PoE port to switch/router.
Connect PC (optional): Use second Ethernet port to daisy-chain a computer.
Power the phone: Use PoE from switch or connect external power adapter.
Connect handset and optional headset.

WARNING! Use only approved power adapter. Ensure network cable is securely connected.

First-Time Setup

Power on phone; follow on-screen prompts.

Network configuration: Phone may obtain IP automatically via DHCP.
Server configuration: Enter SIP server details provided by your administrator.
Account setup: Configure line keys with usernames/passwords.
Preferences: Set language, time zone, ringtones.

CAUTION! Do not disconnect power during firmware updates.

Specifications

Display: 3.5-inch color TFT, 320x240 pixels.
Audio Codecs: G.711, G.722, G.729, Opus.
Network Interfaces: 2x 10/100/1000 Mbps Ethernet, IEEE 802.3af PoE.
Ports: USB 2.0, RJ-9 headset, RJ-9 handset.
Protocol Support: SIP 2.0, TLS, SRTP, LLDP-MED.
Power Consumption: 3.5W typical (PoE Class 2).
Operating Temperature: 32°F to 104°F (0°C to 40°C).
Dimensions: 8.3 x 9.1 x 6.3 inches (210 x 230 x 160 mm).

Controls and Settings

Access menu via Home key or touchscreen. Front Panel: Line keys, Navigation cluster, Soft keys, Speakerphone, Mute, Headset.

Key Functions: Home (main menu), Directory, Messages, Settings, Volume rocker.

Settings Menu: Network (IP configuration), Accounts (SIP settings), Preferences (language, ringtones), Audio (handset/speaker volume), Admin (advanced settings).

Connecting Devices

Network: Ethernet to LAN port. PC: Ethernet to PC port. Accessories: Headset to RJ-9, USB adapter to USB port.

Ensure phone is powered off before connecting accessories.
Match cables to correct ports (e.g., handset to RJ-9 handset jack).
For PoE, verify switch provides adequate power.

Tip: Use quality Ethernet cables for reliable Gigabit performance.

Using Phone Features

Supports calling, conferencing, messaging, directories.

Make call: Lift handset or press Speaker, dial number, press Dial or Send.
Answer call: Press Answer soft key, lift handset, or press Speaker.
Hold/Resume: Press Hold key during active call.
Transfer: Press Transfer, enter target number, complete.
Conference: During call, press Conf, add second party, merge.
Voicemail: Press Messages key or dial voicemail access number.
Directory: Press Directory to view contacts or call history.
Settings adjustment: Use Settings menu for personal preferences.

WARNING! Do not expose phone to liquids. Use approved accessories only.

Accessibility Features

Visual alerts: Adjustable LED indicators for line status. Audio adjustments: Independent volume controls for handset, speaker, ringer. TTY compatibility: Supports external TTY devices via headset port.

Care & Cleaning

Unplug power before cleaning. Use slightly damp cloth for display and housing; avoid harsh chemicals.

CAUTION! Do not spray liquids directly on phone. Keep away from excessive heat and humidity.

Regulatory Information

FCC Part 15: Class A digital device; complies with limits for business environments. CE marked for European compliance. Polycom and the Polycom logo are trademarks of Polycom, Inc. For support, visit www.polycom.com/support or contact your authorized reseller.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No power/display	Power source	Check PoE switch or power adapter connection; try different outlet.
No network connectivity	Cable/DHCP	Verify Ethernet cable; check DHCP server; restart phone.
No audio on calls	Volume/mute	Adjust volume; check mute status; verify audio codec settings.
Cannot register to server	Account settings	Verify SIP credentials and server address; check network firewall.
Poor call quality	Network congestion	Check network bandwidth; prioritize VoIP traffic; update firmware.

Reset: Settings > Admin Settings > Reset to Factory Defaults.

Service: Contact Polycom Support or your system administrator.