Polycom VVX 411 Manual Setup

The Polycom VVX 411 is a business media phone featuring a 3.5-inch color display, HD Voice, multiple line appearances, PoE support, USB port, and integration with various UC platforms. This manual provides comprehensive setup instructions, configuration details, and operational guidance for the VVX 411 phone. Below are key sections covering initial setup, network configuration, phone settings, features, and troubleshooting.

Features at a Glance

Key components: Color display, handset, base unit, Ethernet ports, USB port, and optional power adapter.

Unboxing and Physical Setup

Unpack and verify contents. Place phone on a stable, flat surface.

1. Connect the handset: Plug the coiled handset cord into the jack on the phone base and the handset.
2. Connect network cable: Plug an Ethernet cable from your network switch/router into the LAN port on the phone.
3. Optional PC connection: Use the PC port to connect a computer for pass-through networking.
4. Power the phone: Use Power over Ethernet (PoE) from your switch, or connect the optional power adapter to the DC port and an electrical outlet.

WARNING! Use only the recommended power adapter. Ensure cables are securely connected to avoid disconnections.

Initial Power and Network Setup

Power on the phone; it will boot and attempt to obtain network configuration.

1. Initial boot: The phone will display the Polycom logo and then search for network configuration (DHCP by default).
2. Check network status: Navigate to Settings > Status > Network to verify IP address assignment.
3. Provisioning: The phone may auto-provision from a configured server. If manual setup is required, proceed to the configuration menu.
4. Set basic preferences: Use the phone's interface to set language, time zone, and date/time format.

CAUTION! Do not disconnect power during firmware updates. Ensure proper ventilation around the phone.

Specifications

• Model: Polycom VVX 411 Business Media Phone.
• Display: 3.5-inch color TFT LCD, 320 x 240 pixels.
• Audio Features: HD Voice, Acoustic Clarity Technology, full-duplex speakerphone.
• Network Interfaces: Two 10/100/1000 Mbps Ethernet ports (LAN and PC), PoE 802.3af Class 2.
• Supported Protocols: SIP (Session Initiation Protocol) over UDP/TCP/TLS.
• Codecs: G.711 (A-law, μ-law), G.722, G.729A/B, G.726, G.723.1, iLBC, Opus.
• Power Supply: 48V DC via PoE or optional external power adapter (output: 5V DC, 2A).
• Operating Environment: 32°F to 104°F (0°C to 40°C), 10% to 95% relative humidity (non-condensing).
• Compliance: FCC Part 15, Class B; CE; RCM; UL/CSA.

Controls and Interface

Access the main menu via the Home key or touchscreen. Front Panel: LCD touchscreen, navigation cluster (4-way with center Select key), dedicated Hold, Mute, Headset, and Speakerphone keys, programmable soft keys.

Home Screen: Displays date/time, line status, missed calls, and voicemail indicators. Use the navigation keys or touchscreen to scroll through menus and select options.

Settings Menu: Access phone settings, network configuration, call features, and user preferences. Call Handling: Use the physical keys or on-screen buttons to answer, end, hold, transfer, and conference calls.

Configuring Phone Settings

Navigate to Settings > Advanced > Admin Settings (password may be required).

1. Network Configuration: Set static IP or confirm DHCP. Configure VLAN settings if required by your network.
2. Server Configuration: Enter SIP server address, outbound proxy, and domain information as provided by your service provider.
3. Line Settings: Configure SIP credentials (username, password, authentication name) for each line.
4. Audio Settings: Adjust ringer volume, speaker volume, handset volume, and tone settings.
5. Time Settings: Set time zone, NTP server for automatic time synchronization.

Tip: Contact your system administrator for specific configuration values (SIP server, credentials, etc.).

Making and Receiving Calls

Basic call functions for the VVX 411.

1. Make a call: Lift handset or press Speakerphone/Headset key, then dial number using the keypad. Or, select a contact from the directory and press Dial.
2. Answer a call: Press the Answer soft key, the flashing line key, or lift the handset when the phone rings.
3. End a call: Press the End Call soft key or place the handset back on the cradle.
4. Hold: Press the Hold key during a call to place the caller on hold. Press Resume or the line key to retrieve.
5. Mute: Press the Mute key to toggle microphone mute on/off.
6. Transfer: During a call, press Transfer, dial the target number, and press Transfer again to complete.
7. Conference: During a call, press Conference, dial the second party, and press Conference again to merge calls.

WARNING! Ensure you have a valid dial plan and service subscription for outgoing calls.

Advanced Features

Directory: Store and access personal and corporate contacts. Call History: View missed, received, and placed calls. Forwarding: Set call forward rules (always, busy, no answer). BLF (Busy Lamp Field): Monitor status of other extensions if configured by your system. USB: Connect a compatible USB device for contact import/export or other supported functions.

Care & Cleaning

Disconnect power before cleaning. Use a soft, dry cloth to wipe the phone. For stubborn marks, slightly dampen the cloth with water. Do not use abrasive cleaners, solvents, or sprays directly on the phone.

CAUTION! Never allow liquid to enter any openings. Keep the phone away from excessive heat, moisture, and dust.

Regulatory Information

FCC Part 15: This device complies with part 15 of the FCC Rules. Operation is subject to the condition that this device does not cause harmful interference. Copyright © Polycom, Inc. All rights reserved. Polycom and the Polycom logo are registered trademarks of Polycom, Inc. For technical support, visit support.polycom.com or contact your authorized Polycom reseller.

Troubleshooting

Factory Reset: Press and hold the # key and the 7 key on the keypad while powering on the phone. Release when the "Erase all settings?" prompt appears. Use navigation keys to confirm. (Warning: This erases all configuration).

Support: support.polycom.com | Contact your system administrator or Polycom partner.