Polycom VVX 411 Manual

The Polycom VVX 411 is a business media phone designed for professional VoIP communications, featuring a 4.3-inch color touchscreen, high-definition voice quality, support for up to 12 lines, Power over Ethernet (PoE), integrated Gigabit Ethernet switch, USB port for expansion, and compatibility with leading IP telephony platforms. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Advanced Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: 4.3-inch color touchscreen, handset with HD voice, Ethernet ports, USB port, base unit, and power adapter.

Feature	Description
Display	4.3-inch color TFT touchscreen (480 x 272 pixels)
Audio	HD Voice (wideband audio), built-in speakerphone
Network	Dual Gigabit Ethernet ports (LAN/PoE, PC), 802.3af PoE
Lines	Supports up to 12 SIP lines
Expansion	USB 2.0 port for optional modules (e.g., Bluetooth)
Codecs	G.711, G.722, G.729, iLBC, Opus
Protocols	SIP, TLS, SRTP, LLDP-MED
Headset	RJ9 headset port (optional)
Power	PoE (802.3af) or external power adapter
Mounting	Desk stand or wall mountable

Installation

Unpack and inspect contents. Place on stable surface or mount on wall.

Connect to network: Use Ethernet cable from switch/router to LAN/PoE port.
Connect PC (optional): Use second Ethernet cable from PC port to computer.
Connect handset: Plug handset cord into phone base.
Power the phone: Use PoE from switch or connect external power adapter.

WARNING! Use only approved power adapter. Ensure cables are securely connected.

First-Time Setup

Power on phone; follow on-screen prompts.

Network configuration: Phone may obtain IP automatically via DHCP. Check network settings in menu.
Provisioning: Enter server details for automatic configuration (SIP server, user credentials).
Set language: In Settings > Preferences, select language (default English).
Test call: Make a test call to verify audio and network connectivity.

CAUTION! Handle phone with care; avoid exposure to liquids.

Specifications

Display: 4.3-inch color TFT touchscreen, 480 x 272 resolution.
Audio: HD Voice (wideband), full-duplex speakerphone, acoustic echo cancellation.
Network Interfaces: Dual 10/100/1000 Mbps Ethernet ports, 802.3af PoE.
Telephony Lines: Up to 12 SIP lines.
Expansion: USB 2.0 port for optional accessories.
Supported Codecs: G.711, G.722, G.729, iLBC, Opus.
Power Source: 802.3af PoE or 5V DC power adapter.
Operating Temperature: 32°F to 104°F (0°C to 40°C).

Controls and Settings

Access settings via touchscreen or physical buttons. Front: Touchscreen, Mute, Volume, Home, Navigation keys.

Touchscreen Interface: Home screen with lines, contacts, call history, settings.

Settings: Network (IP, DHCP, VLAN), Audio (volume, ringtone, codec), Preferences (language, time/date), Phone (lines, SIP accounts). Advanced: Security (TLS, SRTP), Firmware upgrade, Restore defaults.

Connecting Devices

Network: LAN/PoE port to switch. PC: PC port to computer. Headset: RJ9 port (optional). USB: For expansion modules.

Turn off devices before connecting cables.
Match cables to ports (Ethernet to LAN/PoE).
Verify connectivity via phone status screen.

Tip: Use quality Ethernet cables for reliable connections.

Advanced Features

Supports advanced VoIP features for business use.

Multiple Lines: Manage up to 12 lines; switch between calls.
Call Forwarding: Set forward rules via settings or touchscreen.
Conference Calls: Initiate multi-party conferences.
Bluetooth (optional): Connect wireless headset via USB module.
XML Applications: Support for custom XML applications.
Directory Integration: Sync with LDAP or corporate directory.
Security: Enable TLS and SRTP for encrypted calls.
Firmware Updates: Upgrade via web interface or provisioning server.

WARNING! Do not use unauthorized accessories; may void warranty.

Accessibility Features

Visual Alerts: Flashing LED for incoming calls. Audio Adjustments: Customizable ringtone volume and tone. Screen Settings: Adjust brightness and contrast for visibility.

Care & Cleaning

Unplug before cleaning. Use dry, soft cloth; avoid liquids or abrasive cleaners.

CAUTION! Do not spray liquids directly on phone; keep away from extreme temperatures.

Regulatory Information

FCC Part 15: Class B digital device; complies with interference limits for commercial use. CE, RCM, and other regional certifications. Copyright © Polycom, Inc. For support, visit www.polycom.com or contact your authorized reseller.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No power	PoE/Power adapter	Check PoE switch or power adapter connection; try different cable.
No network connectivity	Cable/DHCP	Verify Ethernet cable; check DHCP server; restart phone.
No audio on calls	Volume/Codec	Adjust volume; check audio codec settings; ensure handset is connected.
Touchscreen not responsive	Calibration	Restart phone; recalibrate touchscreen in settings.
Cannot register to SIP server	Credentials/Network	Verify SIP username/password; check server address and network firewall.

Reset: Settings > Advanced > Restore Defaults (or use physical reset button).

Service: Contact Polycom support or authorized service provider.