Polycom VVX 411 User Manual

The Polycom VVX 411 is a business media phone designed for unified communications, featuring a high-resolution color display, support for up to 12 lines, HD Voice, Power over Ethernet (PoE), USB connectivity, and integration with leading UC platforms. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Using Phone Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Color LCD display, Handset, Ethernet ports, USB port, Headset jack, Speakerphone, Programmable keys.

Feature	Description
Display	High-resolution color LCD with adjustable backlight
Audio	HD Voice, Acoustic Clarity Technology, Full-duplex speakerphone
Network	Dual Gigabit Ethernet ports with PoE support (802.3af)
Connectivity	USB port for accessories, Headset jack (3.5mm)
Lines	Supports up to 12 lines with programmable line keys
Protocols	SIP, UC platforms integration (Microsoft Teams, Zoom, etc.)
Power	PoE or optional AC power adapter
Handset	Wideband handset for HD audio quality
Programmable Keys	Customizable for speed dial, call features, and applications
Security	Secure boot, encrypted configuration files

Installation

Unpack and inspect contents. Place on stable surface.

Connect network cable: Use Ethernet cable to connect LAN port to network switch.
Connect power: Use PoE from switch or connect AC power adapter to power port.
Connect handset: Plug handset cord into dedicated jack on phone base.
Connect headset: Optional 3.5mm headset to headset jack.
Power on phone: Phone will boot and attempt to obtain network configuration.

WARNING! Use only approved power adapter. Ensure proper ventilation around device.

First-Time Setup

Power on phone; follow on-screen prompts.

Network configuration: Phone will attempt DHCP; manual setup available in settings.
Server configuration: Enter SIP server details provided by your administrator.
User credentials: Enter extension number and authentication credentials.
Language and time: Set display language and time zone in settings menu.
Test call: Place a test call to verify audio and network connectivity.

CAUTION! Handle handset cord carefully to avoid damage to connectors.

Specifications

Display: 3.5-inch color LCD, 320 x 240 resolution.
Audio Codecs: G.711, G.722, G.729, Opus.
Network Interfaces: Dual 10/100/1000 Mbps Ethernet ports.
Power: IEEE 802.3af PoE or 5V DC power adapter.
USB: USB 2.0 port for Bluetooth adapter or other accessories.
Physical Dimensions: 8.3" x 7.9" x 4.7" (210mm x 200mm x 120mm).
Weight: 2.2 lbs (1.0 kg).
Operating Temperature: 32°F to 104°F (0°C to 40°C).
Supported Protocols: SIP, STUN, TLS, SRTP, LLDP-MED.

Controls and Settings

Access menu via Settings button. Front Panel: LCD display, Navigation cluster, Soft keys, Handset, Speakerphone.

Buttons: Hold, Transfer, Conference, Volume, Mute, Headset, Speakerphone, Settings.

Display Settings: Brightness, contrast, backlight timeout, screen saver. Audio Settings: Ringtone volume, handset volume, speaker volume, equalizer. Network Settings: IP configuration, VLAN, QoS. Call Features: Call forward, call waiting, DND, speed dial. System: Language, time/date, firmware upgrade, factory reset.

Connecting Devices

Network: Ethernet cable to LAN port. Power: PoE or AC adapter. Peripherals: Headset to 3.5mm jack, USB devices to USB port.

Turn off phone before connecting peripherals.
Match cables to correct ports (Ethernet to LAN, power to DC port).
For headset use, enable headset mode via dedicated button.

Tip: Use Cat5e or better Ethernet cable for optimal network performance.

Using Phone Features

Supports basic and advanced telephony features.

Making calls: Dial number using keypad, press Dial softkey or lift handset.
Answering calls: Press Answer softkey, lift handset, or press Speakerphone.
Hold: Press Hold button to place call on hold.
Transfer: During call, press Transfer, dial target number, press Transfer again.
Conference: During call, press Conference, dial second party, press Conference again to merge.
Voicemail: Press Messages button or dial voicemail access number.
Programmable keys: Assign features like speed dial, BLF, or applications.
Directory: Access personal and corporate directories from phone menu.

WARNING! Do not expose phone to liquids. Keep away from heat sources.

Accessibility Features

Visual Alerts: Flashing LED for incoming calls. Audio Adjustments: Independent volume controls for handset, speaker, ringer. TTY Support: Compatible with teletype devices. Large Font: Option for larger on-screen text.

Care & Cleaning

Unplug before cleaning. Use slightly damp, lint-free cloth. Do not use abrasive cleaners or solvents.

CAUTION! Never spray liquids directly on phone. Avoid getting moisture in openings.

Regulatory Information

FCC Part 15: Class A digital device; complies with limits for business environments. CE, RCM, ICES-003 compliant. Contains FCC ID: SA8-VVX411. For recycling information, refer to local regulations. Copyright © Polycom, Inc. For support, visit www.poly.com/support or contact your system administrator.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No power	Power source/connection	Check PoE switch or power adapter connection; verify cable is secure.
No network connectivity	Cable/DHCP	Check Ethernet cable; verify network switch port is active; check IP settings.
No audio	Volume/mute/connections	Check volume settings; ensure mute is off; verify handset is properly connected.
Cannot make/receive calls	Registration/server	Verify SIP credentials; check server address; contact administrator.
Poor audio quality	Network/QoS	Check network for packet loss; verify QoS settings on network.
Display issues	Settings/cable	Adjust brightness/contrast; power cycle phone; check for loose connections.

Reset: Settings > System > Reset to factory defaults (requires admin password).

Service: Contact system administrator or Polycom support at www.poly.com/support.