Polycom VVX 450 Business IP Phone Manual

The Polycom VVX 450 is a high-performance business IP phone featuring a color touchscreen, support for up to 12 lines, HD Voice, Power over Ethernet (PoE), USB connectivity, and integration with leading VoIP platforms. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Advanced Call Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Color touchscreen, handset, Ethernet ports, USB port, headset jack, power adapter.

Feature	Description
Color Touchscreen	4.3-inch display for call management and applications
HD Voice	Wideband audio for superior call clarity
Line Support	Up to 12 SIP lines
Power over Ethernet (PoE)	IEEE 802.3af compliant for single-cable power and data
USB Port	For connecting USB devices or Wi-Fi adapters
Gigabit Ethernet	10/100/1000 Mbps network ports (LAN and PC)
Headset Jack	3.5mm port for wired headset connectivity
Conference Bridge	Built-in support for multi-party conferencing
XML Applications	Support for custom applications and directories
Security	Secure Boot, encrypted configuration files

Installation

Unpack and inspect contents. Place on stable desk surface.

Connect to Network: Use Ethernet cable to connect LAN port to switch/router. Use PC port to connect to computer if needed.
Power the Phone: Use included power adapter or PoE from switch.
Connect Handset: Plug handset cord into dedicated jack.
Optional: Connect headset to 3.5mm jack or USB device to USB port.

WARNING! Use only approved power adapter. Ensure cables are not pinched or damaged.

First-Time Setup

Power on phone; follow on-screen prompts.

Network Boot: Phone will attempt to obtain IP address via DHCP.
Provisioning: Phone may auto-provision from configured server (TFTP/HTTP).
Basic Settings: Set language, time zone, and date/time via Settings menu.
Line Configuration: Enter SIP account details provided by your service provider.

CAUTION! Do not unplug during firmware update. Ensure stable network connection.

Specifications

Display: 4.3-inch color TFT LCD touchscreen (480 x 272 pixels).
Audio: HD Voice (G.722), G.711, G.729, iLBC codecs.
Network: Dual 10/100/1000 Mbps Ethernet ports with PoE (802.3af).
Ports: USB 2.0, 3.5mm headset jack, handset jack.
Protocols: SIP, TLS, SRTP, LLDP-MED, IEEE 802.1X.
Power: 100-240V AC adapter or PoE.
Operating Temp: 32°F to 104°F (0°C to 40°C).
Supported Platforms: BroadWorks, Metaswitch, Asterisk, 3CX, and others.

Controls and Settings

Access menu via touchscreen or physical buttons. Front Buttons: Home, Applications, Volume, Mute, Headset, Speakerphone.

Touchscreen: Tap to answer/end calls, access contacts, call history, settings.

Basic Settings: Language, Time/Date, Screen brightness, Ringtone selection. Network: Static/DHCP, VLAN, QoS. Audio: Handset/headset volume, ringer volume, audio codec priority. Features: Call Forwarding, Do Not Disturb, Speed Dials, BLF (Busy Lamp Field). Security: Admin password, encrypted configuration.

Connecting Devices

Network: Ethernet cable to LAN port. PC: Ethernet cable from PC port to computer. Peripherals: USB device, wired headset.

Turn off phone before connecting new devices.
Match cables to correct ports (e.g., network cable to LAN port).
For PoE, ensure switch provides adequate power (802.3af).

Tip: Use quality Cat5e or higher Ethernet cables for Gigabit performance.

Advanced Call Features

Supports advanced VoIP features for business use.

Answer/End Calls: Tap screen or use handset/speakerphone button.
Hold/Resume: Press Hold button during active call.
Transfer: Blind or attended transfer via Transfer button.
Conference: Setup multi-party conference via Conference button.
Call Forwarding: Enable/disable via Features menu or touchscreen.
Speed Dial: Assign numbers to programmable keys.
BLF: Monitor status of colleagues via dedicated keys.
Call History: View missed, received, and placed calls.

WARNING! Do not use phone in wet environments. Keep liquids away from device.

Accessibility Features

Visual: Adjustable screen contrast and font size. Audio: Adjustable ringer volume and tone. Physical: Support for compatible assistive listening devices via headset jack.

Care & Cleaning

Unplug before cleaning. Use slightly damp, lint-free cloth for screen and body. Do not use abrasive cleaners or solvents.

CAUTION! Do not spray liquids directly on phone. Avoid extreme temperatures.

Regulatory Information

FCC Part 15: Class B digital device; complies with interference limits for residential use. ICES-003: Complies with Canadian EMI standards. CE, RCM marked. Copyright © Polycom, Inc. For support, visit www.polycom.com/support or contact your authorized reseller.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No power	Power adapter/PoE	Check power adapter connection; verify PoE switch is enabled.
No network connectivity	Cable/DHCP	Check Ethernet cable; verify DHCP server is reachable.
No audio on calls	Volume settings/codec	Adjust handset/headset volume; verify audio codec compatibility.
Phone not registering	SIP credentials/server	Verify SIP username/password and server address.
Touchscreen unresponsive	Calibration/software	Restart phone; perform touchscreen calibration in settings.

Reset: Settings > Advanced > Reset to Factory Defaults (requires admin password).

Service: Contact your service provider or visit www.polycom.com/support.