Polycom VVX 450 Phone Manual

The Polycom VVX 450 is a business media phone designed for VoIP communications, featuring a color touchscreen, support for up to 12 lines, HD Voice, Bluetooth connectivity, USB port for expansion, and integration with various unified communications platforms. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Advanced Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Color touchscreen display, handset, base unit, Ethernet ports, power adapter, and optional accessories.

Feature	Description
Color Touchscreen	4.3-inch display for call management and applications
HD Voice	Wideband audio for superior call quality
Multiple Lines	Supports up to 12 lines with individual line keys
Bluetooth	For wireless headset connectivity
USB Port	For expansion modules or USB devices
Gigabit Ethernet	Dual 10/100/1000 Mbps ports with PoE support
Unified Communications	Integration with Microsoft Teams, Zoom, and others
Conference Calling	Support for multi-party conferences
Power over Ethernet (PoE)	802.3af compliant for single cable installation
Headset Port	3.5mm jack for wired headset connection

Installation

Unpack and inspect contents. Place on stable surface near network connection.

Connect to network: Use Ethernet cable from switch/router to LAN port on phone.
Connect computer (optional): Use second Ethernet cable from PC port to computer.
Connect handset: Plug handset cable into dedicated port on phone base.
Power the phone: Use PoE from switch or connect included power adapter.

WARNING! Use only approved power adapter. Ensure proper ventilation around device.

First-Time Setup

Power on phone; follow on-screen prompts.

Network configuration: Phone will attempt DHCP; configure manually if needed.
Server configuration: Enter SIP server address provided by your service provider.
Account setup: Enter username, password, and authentication details.
Time/date settings: Configure time zone and NTP server if required.
Test call: Make test call to verify configuration.

CAUTION! Handle handset cord carefully to avoid damage to connectors.

Specifications

Display: 4.3-inch color TFT touchscreen (480 x 272 pixels).
Audio: HD Voice with wideband codecs (G.722, G.729, Opus).
Network: Dual 10/100/1000 Mbps Ethernet ports with PoE (802.3af).
Wireless: Bluetooth 4.0 for headset connectivity.
Expansion: USB 2.0 port for expansion modules.
Protocols: SIP, TLS, SRTP, IPv4/IPv6.
Power: PoE (802.3af) or 5V DC power adapter.
Operating Temp: 32°F to 104°F (0°C to 40°C).
Dimensions: 8.5 x 9.5 x 6.5 inches (216 x 241 x 165 mm).

Controls and Settings

Access settings via touchscreen menu or physical buttons. Front Panel: Touchscreen, navigation keys, volume controls, speakerphone button.

Touchscreen Interface: Home screen with line status, contacts, call history, settings access.

Basic Settings: Time/date, language, display brightness, ringtone selection. Network Settings: IP configuration, VLAN, QoS. Account Settings: SIP configuration, codec selection, registration status. Audio Settings: Volume levels for handset, speaker, ringer; equalizer settings. Advanced Settings: Call forwarding, DND, BLF configuration, UC integration.

Connecting Devices

Network: Ethernet cable to LAN port. Computer: Ethernet cable from PC port. Headsets: Bluetooth or wired via 3.5mm jack.

Turn off phone before connecting wired accessories.
For Bluetooth: Enable pairing mode on headset, access phone Bluetooth settings.
For expansion modules: Connect to USB port when phone is powered off.

Tip: Use quality Ethernet cables for optimal network performance.

Advanced Features

Supports advanced business telephony features.

Call Handling: Hold, transfer, conference, park.
Directory: Local and corporate directory access.
Call History: Missed, received, placed calls with timestamps.
Speed Dials: Programmable speed dial buttons.
BLF (Busy Lamp Field): Monitor status of other extensions.
Unified Communications: Integration with UC platforms for presence, IM.
XML Applications: Custom applications via browser interface.
Security: TLS encryption, secure boot, signed firmware.

WARNING! Do not install unauthorized firmware or applications.

Accessibility Features

Visual: Adjustable screen contrast, large font option. Audio: Adjustable ringer volume, distinct ring patterns. Physical: Tactile buttons for navigation, hearing aid compatible.

Care & Cleaning

Unplug before cleaning. Use slightly damp cloth for exterior; dry immediately. Do not use abrasive cleaners or solvents.

CAUTION! Avoid liquid contact with ports or openings. Keep away from extreme temperatures.

Regulatory Information

FCC Part 15: Class B digital device; complies with interference limits for commercial use. CE marked for European compliance. Industry Canada ICES-003 compliant. For support, visit www.polycom.com/support or contact your authorized Polycom reseller.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No power	Power source/connection	Check PoE switch or power adapter connection; verify cable integrity.
No network connection	Cable/DHCP	Check Ethernet cable; verify DHCP server availability; check VLAN configuration.
No audio	Volume settings/codec	Check volume levels; verify audio codec compatibility with server.
Calls not connecting	Registration/SIP settings	Verify SIP credentials; check server address; confirm network firewall settings.
Touchscreen not responsive	Calibration/software	Restart phone; perform touchscreen calibration in settings.

Reset: Settings > System > Reset to factory defaults if needed.

Service: Contact Polycom support or authorized service provider for hardware issues.