Polycom VVX 450 User Manual

The Polycom VVX 450 is a high-performance business media phone designed for unified communications. It features a color touchscreen, support for up to 12 lines, HD voice quality, Power over Ethernet (PoE), USB connectivity, and integration with leading UC platforms. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Using Phone Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Color touchscreen display, Handset, Ethernet ports, USB port, Headset jack, Volume controls, Navigation keys.

Feature	Description
Color touchscreen	4.3-inch display for call management and applications
HD Voice	Wideband audio for superior call clarity
Power over Ethernet (PoE)	Simplified installation using network cable for power
USB port	For connecting accessories like wireless adapters
Headset jack	For hands-free communication
Multiple line support	Up to 12 lines with individual line keys
Unified Communications	Integration with Microsoft Skype for Business, BroadSoft, and others
Gigabit Ethernet	High-speed network connectivity
Conference capabilities	Built-in speakerphone for group calls
Security	Encrypted signaling and media for secure calls

Installation

Unpack and inspect contents. Place on stable surface near network connection.

Connect to network: Use Ethernet cable to connect LAN port to network switch.
Power the phone: Use PoE from switch or connect AC power adapter to DC port.
Connect handset: Plug handset cable into dedicated jack.
Optional accessories: Connect headset to headset jack or USB device to USB port.

WARNING! Use only approved power adapter. Ensure proper ventilation around device.

First-Time Setup

Power on phone; follow on-screen prompts.

Network configuration: Phone will attempt DHCP; configure manually if needed via settings.
Server configuration: Enter UC server address provided by administrator.
User credentials: Enter username and password for your account.
Personalize settings: Set language, time zone, ring tones, and display preferences.

CAUTION! Handle touchscreen with clean, dry fingers. Avoid excessive pressure.

Specifications

Display: 4.3-inch color TFT touchscreen (480 x 272 pixels).
Audio: HD Voice (G.722), wideband handset and speakerphone.
Network: Dual 10/100/1000 Mbps Ethernet ports with PoE (802.3af).
Protocols: SIP, TLS, SRTP, IPv4/IPv6.
Connections: Handset, headset, USB 2.0, Ethernet.
Supported Codecs: G.711, G.722, G.729, Opus.
Power Source: PoE (802.3af) or 5V DC power adapter.
Operating Temp: 32°F to 104°F (0°C to 40°C).

Controls and Settings

Access menu via touchscreen or physical keys. Front Panel: Touchscreen, Navigation keys, Volume controls, Mute button.

Physical Keys: Home, Back, Hold, Transfer, Conference, Headset, Speakerphone, Mute.

Settings: Network configuration, Audio settings (ringer volume, handset volume), Display (brightness, contrast), Time & Date, Language (default ENGLISH), Security (password, encryption). UC Features: Presence, directory, call history, voicemail access. Advanced: Firmware updates, factory reset, diagnostic tools.

Connecting Devices

Network: Ethernet cable to LAN port. Power: PoE or DC adapter. Audio: Handset, headset, external speaker.

Turn off phone before connecting accessories.
Match cables to ports (RJ-9 for handset, RJ-45 for network).
For USB devices, insert only when phone is powered on.

Tip: Use quality Ethernet cables for reliable PoE and network performance.

Using Phone Features

Supports basic and advanced telephony features.

Making calls: Dial number using on-screen keypad or select from directory/history.
Answering calls: Press Answer softkey, headset button, or speakerphone.
Hold: Press Hold button to place call on hold.
Transfer: During call, press Transfer, enter destination, then complete transfer.
Conference: During call, press Conference, add second party, then merge calls.
Voicemail: Press Voicemail key or dial voicemail access number.
Directory: Access corporate directory or personal contacts.
Call History: View missed, received, and placed calls.

WARNING! Do not expose phone to liquids. Keep away from heat sources.

Accessibility Features

Visual alerts: Flashing LED for incoming calls. Audio adjustments: Independent volume controls for ringer, handset, speaker. TTY compatibility: Supports TTY devices when configured. Large font option: Available in display settings for improved readability.

Care & Cleaning

Unplug before cleaning. Use slightly damp, lint-free cloth for touchscreen and body. Do not use abrasive cleaners or solvents.

CAUTION! Never spray liquids directly on phone. Avoid cleaning agents containing ammonia or alcohol.

Regulatory Information

FCC Part 15: Class A digital device; complies with limits for business environments. CE, RCM, and other regional certifications as applicable. Copyright © Polycom, Inc. All rights reserved. For support, visit www.polycom.com/support or contact your system administrator. Product documentation and firmware available at support.polycom.com.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No power	Power source/ cable	Check PoE switch or power adapter; ensure Ethernet cable is securely connected.
No network connectivity	Network configuration/ cable	Verify network settings; try different Ethernet cable; check switch port.
No audio	Volume settings/ connections	Adjust volume controls; ensure handset/headset is properly connected.
Cannot register to server	Credentials/ network	Verify username/password; check server address and network connectivity.
Touchscreen unresponsive	Calibration/ software	Restart phone; perform touchscreen calibration in settings menu.

Reset: Settings > System > Reset to factory defaults if needed (requires admin password).

Service: Contact system administrator or Polycom support at www.polycom.com/support.