Polycom VVX 500 Manual

The Polycom VVX 500 is a high-performance business media phone featuring a 4.3-inch color touchscreen, HD Voice, support for up to 12 lines, USB connectivity, Bluetooth, Gigabit Ethernet, and integration with leading unified communications platforms. Below are key sections for setup, features, configuration, operation, and troubleshooting.

Features at a Glance

Key components: 4.3-inch color touchscreen, handset, base unit, Ethernet cable, power adapter, documentation.

Feature	Description
Display	4.3-inch color touchscreen (480 x 272 pixels)
Audio	HD Voice (wideband audio), Acoustic Clarity Technology
Lines	Supports up to 12 lines (dependent on configuration)
Network	Dual Gigabit Ethernet ports (LAN + PC pass-through)
Connectivity	USB 2.0 port, Bluetooth (optional adapter), Headset port
Protocols	SIP, UC Software
Power	Universal power adapter (included), PoE (802.3af Class 2)

Installation & Setup

Unpack and inspect contents. Choose installation location.

1. Connect to Network: Use included Ethernet cable to connect the LAN port to your network switch or router. Use the second port for a computer if needed.
2. Apply Power: Connect the power adapter to the phone and a wall outlet. Alternatively, use Power over Ethernet (PoE) if supported by your switch.
3. Connect Handset: Plug the handset cord into the dedicated jack on the phone base.
4. Optional Accessories: Connect a headset to the headset port or a USB device to the USB port.

WARNING! Use only the provided power adapter. Ensure cables are routed to avoid tripping hazards.

First-Time Configuration

Power on the phone; follow on-screen prompts and configuration from your system administrator.

1. Initial Boot: Phone will boot and attempt to obtain an IP address via DHCP.
2. Check Network: Press the Home button > Settings > Status > Network to verify IP address.
3. Provisioning: The phone typically auto-provisions from a configured server. Enter server details if prompted or as provided by your admin.
4. Basic Settings: Set time zone, language, and user preferences via the Settings menu.
5. Line Registration: Enter SIP credentials (username, password, server) for each line as provided.

NOTE: Most configuration is managed centrally by your VoIP system administrator.

Specifications

• Model: Polycom VVX 500 Business Media Phone.
• Display: 4.3" TFT color touchscreen, 480 x 272 resolution.
• Audio Codecs: G.711, G.722, G.729, G.726, Opus, iLBC.
• Network Interfaces: Dual 10/100/1000 Mbps Ethernet ports, USB 2.0.
• Power: 100-240V AC, 50-60Hz power adapter; PoE 802.3af Class 2.
• Supported Services: SIP, BroadSoft BroadWorks, Microsoft Skype for Business, Metaswitch, Asterisk, and more.
• Dimensions: 8.7" x 9.1" x 6.3" (221 x 231 x 160 mm).
• Operating Temp: 32°F to 104°F (0°C to 40°C).

Controls and Interface

Access functions via the touchscreen or physical buttons.

Physical Buttons: Home, Volume Up/Down, Mute, Headset, Speakerphone, Navigation keys.

Touchscreen Interface: Home screen provides quick access to calls, contacts, applications, and settings.

Key Menus: - Call History: View missed, received, and placed calls. - Contacts: Access personal and corporate directories. - Settings: Configure sound, display, network, and phone preferences. - Applications: Access XML apps, call recording, and other features.

Connecting Devices

Expand functionality by connecting external devices.

1. Headsets: Plug a standard 3.5mm headset into the headset jack.
2. USB Devices: Connect a USB flash drive for local contact storage or a Bluetooth adapter (Polycom BT600).
3. PC Connection: Use the second Ethernet port (PC) to connect your computer to the network through the phone.

Tip: For best audio quality, use Polycom-certified headsets and accessories.

Making & Managing Calls

Basic call operations.

1. Make a Call: Tap the dialer icon, enter number, then tap Dial or press Speakerphone/Headset.
2. Answer a Call: Tap Answer on screen, press Speakerphone, or lift handset.
3. End a Call: Tap End Call or hang up the handset.
4. Hold/Resume: Tap Hold during a call; tap Resume to return.
5. Transfer: During a call, tap Transfer, enter the target number, tap Transfer again.
6. Conference: During a call, tap Conference, dial the second party, tap Conference again to merge.
7. Call Forwarding: Set via Settings > Call Forwarding or using feature codes (*72, etc.).

Advanced Features

Utilize the phone's advanced capabilities.

• HD Voice: Ensure codec is enabled for superior audio quality (requires support from other endpoint).
• Bluetooth: Pair a mobile phone or headset via a compatible USB Bluetooth adapter.
• XML Applications: Display custom web-based applications (weather, directories, etc.) configured by your admin.
• Local Contact Storage: Save personal contacts to the phone or a connected USB drive.
• Call Recording: Initiate recording during a call if enabled by your system (check local laws).

Care & Maintenance

Unplug the power before cleaning. Use a soft, dry cloth to wipe the screen and body. Do not use liquids, sprays, or abrasive cleaners.

CAUTION! Avoid exposing the phone to extreme temperatures, moisture, or direct sunlight.

Regulatory Information

FCC Part 15: Class B digital device; complies with limits for residential use. ICES-003: Complies with Canadian EMI regulations. This device complies with Part 68 of FCC rules. Ringer equivalence: 0.1B. USOC jack: RJ11C/RJ14C/RJ45C. For compliance information, visit www.polycom.com. Copyright © Polycom, Inc. All rights reserved. Polycom and the Polycom logo are registered trademarks of Polycom, Inc.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No power	Loose cable or PoE issue	Check power adapter connection; try a different outlet. If using PoE, ensure switch provides adequate power.
No network connectivity	Network cable or settings	Check Ethernet cable connections. Verify IP address in Settings > Status > Network.
No dial tone/can't make calls	Provisioning or line registration	Verify SIP credentials are correct. Check with administrator to ensure phone is provisioned.
Poor audio quality	Network issues or codec mismatch	Check network for packet loss/jitter. Ensure HD Voice (G.722) is enabled if supported.
Touchscreen not responsive	Software issue	Restart the phone. If persistent, perform a factory reset (Settings > Advanced > Reset).
Can't access features	Configuration or license	Contact system administrator to verify feature licenses and configuration.

Reset: Settings > Advanced > Administration Settings > Reset to Factory (requires admin password).

Support: Contact your system administrator. For Polycom support, visit support.polycom.com or your reseller.